Telltale Games

brookefay · 07/17/2011, 10:41 am

Having problems with TOMI chapter 1. Every time I open it, the main menu has greenish/brown/yellow boxes where I am guessing text is meant to appear. I also have no mouse cursor. I have tried uninstalling, and re-installing but that did not work. Please help! I would love to play this game (oh and buying it and not being able to play sucks). Thanks!

*DjNDB* · 07/17/2011, 11:19 am

That's should be a graphics card or driver issue.
Can you please post a dxdiag log?

dxdiag
Windows XP: Go to your start menu and click on run. Type in "dxdiag" and hit enter
Windows Vista / 7: Press the windows key on your keyboard or click on the start menu. Type in "dxdiag" and hit enter.

Now click on the button that says "save all information".
It will prompt you to save a file. Save it where you can find it.

Then zip the file and attach it to a reply in this Thread.

brookefay · 07/17/2011, 11:59 am

Ok I think I attached it properly. Thank you

*DjNDB* · 07/17/2011, 12:07 pm

Quote:

Card name: Mobile Intel(R) 965 Express Chipset Family
Driver Date/Size: 6/29/2007 05:56:52, 2363392 bytes

Installing the latest Intel GMA Driver should fix that.

You can download the zipped driver here, and install it by following these installation steps.

brookefay · 07/17/2011, 12:10 pm

Thank you so much, I am going to try it now

brookefay · 07/17/2011, 12:33 pm

So I tried to update it but I got a message saying that "the best driver software for your device is already installed"
I attached a screen shot.

*DjNDB* · 07/17/2011, 12:38 pm

Quote:

Originally Posted by brookefay

So I tried to update it but I got a message saying that "the best driver software for your device is already installed"
I attached a screen shot.

That's odd. Did you follow the installation steps exactly and choose "Browse my computer for driver software" to select the downloaded driver?

brookefay · 07/17/2011, 12:41 pm

Yes, I did pick brown my computer for driver software, and I just tried again but same thing. The game still is doing the same thing, with the colored boxes instead of text.

*DjNDB* · 07/17/2011, 12:44 pm

You could try uninstalling the current driver first.

brookefay · 07/17/2011, 12:47 pm

Uninstalling the "Mobile Intel(R)965 express chipset family" ? and then re-installing the graphics driver?

sorry for all the questions, I'm not very versed in computers

*DjNDB* · 07/17/2011, 12:49 pm

Quote:

Originally Posted by brookefay

Uninstalling the "Mobile Intel(R)965 express chipset family" ? and then re-installing the graphics driver?

Yes, exactly. First uninstall it, and then install the new one

brookefay · 07/17/2011, 01:03 pm

So i have uninstalled it, but without it how do I update to the new one?

brookefay · 07/17/2011, 01:05 pm

Under device manager and display adapters is "video controller (VGA compatible)" which wont allow me to update.

*DjNDB* · 07/17/2011, 01:16 pm

Quote:

Originally Posted by brookefay

Under device manager and display adapters is "video controller (VGA compatible)" which wont allow me to update.

There's a description for that case in the readme.

Basically you double click on "video controller (VGA compatible)" and select the "driver" tab. There you can select "Update Driver" and "Browse ..." and then choose the driver.

07/17/2011, 10:41 am	#1
brookefay Junior Member Join Date: Jul 2011 Posts: 8	TOMI chapter 1 NOT WORKING Having problems with TOMI chapter 1. Every time I open it, the main menu has greenish/brown/yellow boxes where I am guessing text is meant to appear. I also have no mouse cursor. I have tried uninstalling, and re-installing but that did not work. Please help! I would love to play this game (oh and buying it and not being able to play sucks). Thanks!

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07/17/2011, 11:19 am	#2
DjNDB Community Moderator Join Date: Jan 2007 Location: Germany Posts: 4,846	That's should be a graphics card or driver issue. Can you please post a dxdiag log? dxdiag Windows XP: Go to your start menu and click on run. Type in "dxdiag" and hit enter Windows Vista / 7: Press the windows key on your keyboard or click on the start menu. Type in "dxdiag" and hit enter. Now click on the button that says "save all information". It will prompt you to save a file. Save it where you can find it. Then zip the file and attach it to a reply in this Thread.

07/17/2011, 12:10 pm	#5
brookefay Junior Member Join Date: Jul 2011 Posts: 8	Thank you so much, I am going to try it now

07/17/2011, 12:41 pm	#8
brookefay Junior Member Join Date: Jul 2011 Posts: 8	Yes, I did pick brown my computer for driver software, and I just tried again but same thing. The game still is doing the same thing, with the colored boxes instead of text.

07/17/2011, 12:44 pm	#9
DjNDB Community Moderator Join Date: Jan 2007 Location: Germany Posts: 4,846	You could try uninstalling the current driver first.

07/17/2011, 12:47 pm	#10
brookefay Junior Member Join Date: Jul 2011 Posts: 8	Uninstalling the "Mobile Intel(R)965 express chipset family" ? and then re-installing the graphics driver? sorry for all the questions, I'm not very versed in computers

07/17/2011, 01:03 pm	#12
brookefay Junior Member Join Date: Jul 2011 Posts: 8	So i have uninstalled it, but without it how do I update to the new one?

07/17/2011, 01:05 pm	#13
brookefay Junior Member Join Date: Jul 2011 Posts: 8	Under device manager and display adapters is "video controller (VGA compatible)" which wont allow me to update.