Telltale Games

misterrachel · 08/06/2011, 03:29 pm

When I try to start Back To The Future, Episode 2, I receive an error that says it has stopped working. Here are the details:

Problem Event Name: APPCRASH
Application Name: BackToTheFuture102.exe
Application Version: 2011.2.15.54348
Application Timestamp: 4d5b03b2
Fault Module Name: BackToTheFuture102.exe
Fault Module Version: 2011.2.15.54348
Fault Module Timestamp: 4d5b03b2
Exception Code: c0000005
Exception Offset: 0015c590
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

I am using Windows 7 (64-bit) and have tried the usual fixes, ie: Running as administrator, running in the various compatibility modes

misterrachel · 08/07/2011, 02:41 pm

BTW, I also tried installing Episode 3 with the same result.

*DjNDB* · 08/07/2011, 10:52 pm

Episode 1 works though?
Also, can you please post a dxdiag log?

dxdiag
Windows XP: Go to your start menu and click on run. Type in "dxdiag" and hit enter
Windows Vista / 7: Press the windows key on your keyboard or click on the start menu. Type in "dxdiag" and hit enter.

Now click on the button that says "save all information".
It will prompt you to save a file. Save it where you can find it.

Then zip the file and attach it to a reply in this Thread.

misterrachel · 08/10/2011, 01:13 pm

Here's the dxdiag log. No, I played Episode One and Two on this computer when I had Vista installed. Now that I have 7 installed, they don't work.

Thanks!

Quote:

Originally Posted by DjNDB

Episode 1 works though?
Also, can you please post a dxdiag log?

dxdiag
Windows XP: Go to your start menu and click on run. Type in "dxdiag" and hit enter
Windows Vista / 7: Press the windows key on your keyboard or click on the start menu. Type in "dxdiag" and hit enter.

Now click on the button that says "save all information".
It will prompt you to save a file. Save it where you can find it.

Then zip the file and attach it to a reply in this Thread.

**Frostbyte** · 08/10/2011, 02:25 pm

Your video drivers are a couple years our of date, so an update from the AMD site might help.

You can also try resetting the video settings as outlined here.

misterrachel · 08/10/2011, 06:31 pm

I'm updated as far as it will allow. I also, tried resetting the video settings, to no avail.

Quote:

Originally Posted by Frostbyte

Your video drivers are a couple years our of date, so an update from the AMD site might help.

You can also try resetting the video settings as outlined here.

*DjNDB* · 08/10/2011, 11:16 pm

Quote:

Originally Posted by misterrachel

I'm updated as far as it will allow. I also, tried resetting the video settings, to no avail.

Laptops are always difficult with driver support :-/

Have you tried updating it with these graphics drivers from AMD yet?

Also make sure to run the DirectX updater.

Finding a newer sound driver is a little more difficult though, because it's a Conexant device, and they don't provide drivers themselves.

misterrachel · 08/19/2011, 03:03 pm

Quote:

Originally Posted by DjNDB

Laptops are always difficult with driver support :-/

Have you tried updating it with these graphics drivers from AMD yet?

Also make sure to run the DirectX updater.

Finding a newer sound driver is a little more difficult though, because it's a Conexant device, and they don't provide drivers themselves.

I've tried the above graphics update, but it refuses to install, saying that it isn't the right update. I've updated DirectX as far as it will go.

*DjNDB* · 08/19/2011, 11:18 pm

Quote:

Originally Posted by misterrachel

I've tried the above graphics update, but it refuses to install, saying that it isn't the right update. I've updated DirectX as far as it will go.

I see. AMD Excludes Toshiba notebooks in the Release notes.

Did you download the games from TTG, Steam or somewhere else?
Do you have any Security Software running?

You could also try a clean boot:

Booting clean in Windows Vista / 7:
1. Click Start --> Run --> Type MSCONFIG --> Click OK
2. On the General tab, choose Selective Startup
3. Uncheck Load Startup Items
4. Select the Services tab
5. Check Hide all Microsoft services
6. Click Disable all
7. Click on OK
8. Click Restart.
9. After reboot, run the game to see if it works.

After performing the necessary steps, restore your system by doing the following:

1. Click Start --> Run --> Type MSCONFIG--> Click OK
2. On the General tab, choose Normal Startup
3. Click Ok
4. Click Yes, when asked to restart your computer

misterrachel · 08/20/2011, 04:11 am

I downloaded it from TTG. I did try the clean boot method early on, with no luck. The strange thing, is that these games worked on this same laptop when I previously had Vista installed.

Quote:

Originally Posted by DjNDB

I see. AMD Excludes Toshiba notebooks in the Release notes.

Did you download the games from TTG, Steam or somewhere else?
Do you have any Security Software running?

You could also try a clean boot:

Booting clean in Windows Vista / 7:
1. Click Start --> Run --> Type MSCONFIG --> Click OK
2. On the General tab, choose Selective Startup
3. Uncheck Load Startup Items
4. Select the Services tab
5. Check Hide all Microsoft services
6. Click Disable all
7. Click on OK
8. Click Restart.
9. After reboot, run the game to see if it works.

After performing the necessary steps, restore your system by doing the following:

1. Click Start --> Run --> Type MSCONFIG--> Click OK
2. On the General tab, choose Normal Startup
3. Click Ok
4. Click Yes, when asked to restart your computer

*DjNDB* · 08/20/2011, 04:46 am

Does Toshiba officially support Windows 7 on your notebook?
What is the exact Model Number? (Especially the part after "Satellite P305D" )

misterrachel · 08/20/2011, 05:46 am

P305d-s8828

Quote:

Originally Posted by djndb

does toshiba officially support windows 7 on your notebook?
What is the exact model number? (especially the part after "satellite p305d" )

*DjNDB* · 08/20/2011, 06:35 am

You could try if installing the Sound driver for your model changes anything.

misterrachel · 08/20/2011, 04:32 pm

Did this, but still no luck.

Quote:

Originally Posted by DjNDB

You could try if installing the Sound driver for your model changes anything.

*DjNDB* · 08/21/2011, 02:01 am

I am running out of safe ideas here.

You could try installing a modded version of the latest AMD Graphics driver, but it might have side effects and you should only do so if you know how to fix stuff in case it goes wrong.

08/06/2011, 03:29 pm	#1
misterrachel Junior Member Join Date: Aug 2011 Posts: 8	BTTF2 Won't Launch - Windows 7 When I try to start Back To The Future, Episode 2, I receive an error that says it has stopped working. Here are the details: Problem Event Name: APPCRASH Application Name: BackToTheFuture102.exe Application Version: 2011.2.15.54348 Application Timestamp: 4d5b03b2 Fault Module Name: BackToTheFuture102.exe Fault Module Version: 2011.2.15.54348 Fault Module Timestamp: 4d5b03b2 Exception Code: c0000005 Exception Offset: 0015c590 OS Version: 6.1.7601.2.1.0.256.48 Locale ID: 1033 Additional Information 1: 0a9e Additional Information 2: 0a9e372d3b4ad19135b953a78882e789 Additional Information 3: 0a9e Additional Information 4: 0a9e372d3b4ad19135b953a78882e789 I am using Windows 7 (64-bit) and have tried the usual fixes, ie: Running as administrator, running in the various compatibility modes

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08/07/2011, 02:41 pm	#2
misterrachel Junior Member Join Date: Aug 2011 Posts: 8	BTW, I also tried installing Episode 3 with the same result.

08/07/2011, 10:52 pm	#3
DjNDB Community Moderator Join Date: Jan 2007 Location: Germany Posts: 4,740	Episode 1 works though? Also, can you please post a dxdiag log? dxdiag Windows XP: Go to your start menu and click on run. Type in "dxdiag" and hit enter Windows Vista / 7: Press the windows key on your keyboard or click on the start menu. Type in "dxdiag" and hit enter. Now click on the button that says "save all information". It will prompt you to save a file. Save it where you can find it. Then zip the file and attach it to a reply in this Thread.

08/10/2011, 02:25 pm	#5
Frostbyte Telltale Team Join Date: Jun 2011 Posts: 31	Your video drivers are a couple years our of date, so an update from the AMD site might help. You can also try resetting the video settings as outlined here.

08/20/2011, 04:46 am	#11
DjNDB Community Moderator Join Date: Jan 2007 Location: Germany Posts: 4,740	Does Toshiba officially support Windows 7 on your notebook? What is the exact Model Number? (Especially the part after "Satellite P305D" )

08/20/2011, 06:35 am	#13
DjNDB Community Moderator Join Date: Jan 2007 Location: Germany Posts: 4,740	You could try if installing the Sound driver for your model changes anything.

08/21/2011, 02:01 am	#15
DjNDB Community Moderator Join Date: Jan 2007 Location: Germany Posts: 4,740	I am running out of safe ideas here. You could try installing a modded version of the latest AMD Graphics driver, but it might have side effects and you should only do so if you know how to fix stuff in case it goes wrong.