Telltale Games

Kaboomie · 10/07/2011, 10:35 am

Hi I recently purchased Hector Episode 1 on my iPhone 3G and every time I play it the intro cutscene or any other cutscenes in the game never play. They always just show a message saying that "This movie format is not supported". Now this could just be because I'm not extremely familiar with the iPhone really but is there a way I can fix this issue instead of having to watch cutscenes on Youtube?

VaultDweller · 10/31/2011, 12:18 pm

I have the exact same problem on my Ipod tough 3G , except that once the message is displayed, it blocks the screen and refrains me from playing the game.

*Mike* · 10/31/2011, 02:39 pm

Are both of you using 8gb model iPhones/Touches? If so, those actually use 2G hardware, and won't be able to run Hector properly. You may want to contact Apple so they can issue a refund.

10/07/2011, 10:35 am	#1
Kaboomie Junior Member Join Date: Dec 2010 Posts: 3	Hector Ep1 Cutscenes Not Playing on iPhone 3G Hi I recently purchased Hector Episode 1 on my iPhone 3G and every time I play it the intro cutscene or any other cutscenes in the game never play. They always just show a message saying that "This movie format is not supported". Now this could just be because I'm not extremely familiar with the iPhone really but is there a way I can fix this issue instead of having to watch cutscenes on Youtube?

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10/31/2011, 12:18 pm	#2
VaultDweller Junior Member Join Date: Oct 2011 Posts: 1	I have the exact same problem on my Ipod tough 3G , except that once the message is displayed, it blocks the screen and refrains me from playing the game.

10/31/2011, 02:39 pm	#3
Mike Moderator Join Date: Oct 2011 Posts: 1,224	Are both of you using 8gb model iPhones/Touches? If so, those actually use 2G hardware, and won't be able to run Hector properly. You may want to contact Apple so they can issue a refund.