Telltale Games

broken85 · 11/19/2011, 10:31 am

Update: Sorry, I really should have put 'Jurassic Park' in the title... I didn't realize this forum wasn't specific to that game.

I'm getting a BSOD during the water level on Episode 4 at the same spot every time. I've tried validating the game files in Steam, none of them are corrupt.

As soon as the diving part is ending, the first person pops their head out of the water, and as the second person starts to come up, the video freezes and I get a BSOD saying that the video driver failed to reset properly.

I don't have this issue with other games, and I already tried the new Radeon drivers and application profiles.

Is this a common issue?

Ben

Windows 7 Ultimate 64-bit
Phenom II X4 955 Black Edition
Radeon HD5870 1GB x2 (Crossfire)
Asus Xonar DX

*DjNDB* · 11/19/2011, 10:43 am

Have you tried disabling crossfire for that spot?

Also, a dxdiag might help.

dxdiag
Windows XP: Go to your start menu and click on run. Type in "dxdiag" and hit enter
Windows Vista / 7: Press the windows key on your keyboard or click on the start menu. Type in "dxdiag" and hit enter.

Now click on the button that says "save all information".
It will prompt you to save a file. Save it where you can find it.

Open the file and press Ctrl+A followed by Ctrl+C to copy the contents, and paste them in a reply by pressing CTRL-V.
Sometimes the Forums spam filter catches long posts like this. Don't worry, we can still see them and make them visible.

broken85 · 11/19/2011, 12:42 pm

Disabling Crossfire seems to have done it.

I think it might be related to an issue with the new 11.11 drivers... ever since the upgrade my video has been cutting out randomly and I'm getting similar BSODs in other games as well.

Disabling Crossfire allowed me to finish the game, and my video hasn't cut out again since then.

11/19/2011, 10:31 am	#1
broken85 Junior Member Join Date: Feb 2007 Posts: 8	BSOD at same point every time Update: Sorry, I really should have put 'Jurassic Park' in the title... I didn't realize this forum wasn't specific to that game. I'm getting a BSOD during the water level on Episode 4 at the same spot every time. I've tried validating the game files in Steam, none of them are corrupt. As soon as the diving part is ending, the first person pops their head out of the water, and as the second person starts to come up, the video freezes and I get a BSOD saying that the video driver failed to reset properly. I don't have this issue with other games, and I already tried the new Radeon drivers and application profiles. Is this a common issue? Ben Windows 7 Ultimate 64-bit Phenom II X4 955 Black Edition Radeon HD5870 1GB x2 (Crossfire) Asus Xonar DX

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11/19/2011, 10:43 am	#2
DjNDB Community Moderator Join Date: Jan 2007 Location: Germany Posts: 4,747	Have you tried disabling crossfire for that spot? Also, a dxdiag might help. dxdiag Windows XP: Go to your start menu and click on run. Type in "dxdiag" and hit enter Windows Vista / 7: Press the windows key on your keyboard or click on the start menu. Type in "dxdiag" and hit enter. Now click on the button that says "save all information". It will prompt you to save a file. Save it where you can find it. Open the file and press Ctrl+A followed by Ctrl+C to copy the contents, and paste them in a reply by pressing CTRL-V. Sometimes the Forums spam filter catches long posts like this. Don't worry, we can still see them and make them visible.

11/19/2011, 12:42 pm	#3
broken85 Junior Member Join Date: Feb 2007 Posts: 8	Disabling Crossfire seems to have done it. I think it might be related to an issue with the new 11.11 drivers... ever since the upgrade my video has been cutting out randomly and I'm getting similar BSODs in other games as well. Disabling Crossfire allowed me to finish the game, and my video hasn't cut out again since then.