Telltale Games

Emily · 09/21/2006, 01:15 am

Steve, I emailed you back (through our support system), I think it was Monday. You didn't get that email?

I'm going to send you the info in a PM.

10/18/2006, 02:14 pm

I am having a right load of trouble trying to activate my copy of Bone also, I got the double pack off the site and paid straight away via PayPal my payment cleared instantly. I have recieved no conformation email with my details and when I try and enter my order number and password to activate it i get the message ' your purchase is not compleate please reattempt payment' I sent 2 emails to customer support both of which have not yet been answered, so i thought i'd post here to see if anyone could help.

Emily · 10/18/2006, 02:53 pm

Where did you send those emails? They haven't come in to our support address (I just checked).

Please send me a PM with your order number and I'll get this taken care of for you right away.

10/18/2006, 03:16 pm

Thanks Emily,
I have just sent you a PM now.
I was sending the mail from the Digital River activation support window when I chose to activate this product now.
It does seem quite odd I can't find any record of my transaction anywhere but my PayPal account.

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
CSI3 demo to full version savegame question	alfmouse	CSI Gaming Discussion	5	05/30/2007 04:55 am
Bone problems too	Spellbreaker	Game Support - General	4	04/17/2007 11:16 am
Having problems accessing Bone Director's Cuts after already purchasing original	Aureus	Shopping or Activation Support	4	12/10/2006 10:04 am
Can't buy the cheapger version of Bone I	Thorn2000	Shopping or Activation Support	1	11/21/2006 08:46 am

09/21/2006, 01:15 am	#21
Emily Formerly of the Telltale Team Join Date: Oct 2006 Location: San Francisco Posts: 4,549	Steve, I emailed you back (through our support system), I think it was Monday. You didn't get that email? I'm going to send you the info in a PM.

10/18/2006, 02:14 pm	#22
Thriftweed Guest Posts: n/a	I am having a right load of trouble trying to activate my copy of Bone also, I got the double pack off the site and paid straight away via PayPal my payment cleared instantly. I have recieved no conformation email with my details and when I try and enter my order number and password to activate it i get the message ' your purchase is not compleate please reattempt payment' I sent 2 emails to customer support both of which have not yet been answered, so i thought i'd post here to see if anyone could help.

10/18/2006, 02:53 pm	#23
Emily Formerly of the Telltale Team Join Date: Oct 2006 Location: San Francisco Posts: 4,549	Where did you send those emails? They haven't come in to our support address (I just checked). Please send me a PM with your order number and I'll get this taken care of for you right away.

10/18/2006, 03:16 pm	#24
Thriftweed Guest Posts: n/a	Thanks Emily, I have just sent you a PM now. I was sending the mail from the Digital River activation support window when I chose to activate this product now. It does seem quite odd I can't find any record of my transaction anywhere but my PayPal account.