Dear Telltale, please ship Deluxe Editions in another box, not the actual Deluxe Box

[etcrane]

So I really appreciated getting my JP Deluxe Edition in the mail today, I really appreciate that you met the mid-December shipping deadline and it's a great little Deluxe Edition.

My only concern is that you guys shipped it in the Deluxe Edition box, without any additional packaging. This is problematic for 2 reasons, first the shipping labels kind of ruin the box for collectors and not having an outer box leaves it a bit beat up going through the mail system. Secondly, there wasn't any tape or anything keeping the box sealed, while I appreciate this from a Collector's standpoint, if the box had been jostled during shipping or if someone had gotten curious between here and there, they could have easily taken anything and everything out of the box.

I know you guys try hard to keep your customers happy but please take my points into consideration for future Deluxe Editions. Thanks!

[waroftheworlds01]

There was tape sealing mine so that part may have been just you. I personally thought that the way it was shipped made it authentic. But I see what you mean.

[Sixteen60]

Originally Posted by etcrane

So I really appreciated getting my JP Deluxe Edition in the mail today, I really appreciate that you met the mid-December shipping deadline and it's a great little Deluxe Edition.

My only concern is that you guys shipped it in the Deluxe Edition box, without any additional packaging. This is problematic for 2 reasons, first the shipping labels kind of ruin the box for collectors and not having an outer box leaves it a bit beat up going through the mail system. Secondly, there wasn't any tape or anything keeping the box sealed, while I appreciate this from a Collector's standpoint, if the box had been jostled during shipping or if someone had gotten curious between here and there, they could have easily taken anything and everything out of the box.

I know you guys try hard to keep your customers happy but please take my points into consideration for future Deluxe Editions. Thanks!

Hey etcrane

Thanks for the feedback. The intention in shipping in the actual box was to make it feel like you were receiving a new employee kit (which wouldn't come in any kind of protective outer box). Your point is taken though and we'll see what other people think as they get their deluxe editions.

You should have had a clear circular seal on your box, preventing it from being opened in transit. Sorry it wasn't there, we'll check in with our distribution company on that. Glad it got to you safely.

[Asian Inferno]

Originally Posted by Sixteen60

Hey etcrane

Thanks for the feedback. The intention in shipping in the actual box was to make it feel like you were receiving a new employee kit (which wouldn't come in any kind of protective outer box). Your point is taken though and we'll see what other people think as they get their deluxe editions.

You should have had a clear circular seal on your box, preventing it from being opened in transit. Sorry it wasn't there, we'll check in with our distribution company on that. Glad it got to you safely.

It'd be nice to get a clean box in mint condition. The Deluxe Edition content is fantastic though, really above and beyond!

[Spinky]

I agree. I just found out that my Deluxe Edition is shipping. I would be nice to have the Deluxe box without any shipping labels on it.

[MaxSteele]

My box had that tape seal broken. Someone simply cut it and looked inside.

Fortunately nothing was missing, but I wasn't too happy to see the tape had been cut.

[sebastiaan.raats]

International buyer here, and reading this, now I'm REALLY worried about my box being covered in labels from customs and the like.

[brivette007]

My showed up today. The bottom is covered in the typical shipping dirt and grime. Other than that, it's fine.

[ZerosTheWizard]

Mine showed up a couple of days ago and it was inside another box >> i wonder why mine was different

[Alan Johnson]

Originally Posted by ZerosTheWizard

Mine showed up a couple of days ago and it was inside another box >> i wonder why mine was different

Did you have anything else in your order?

[ZerosTheWizard]

Originally Posted by Alan Johnson

Did you have anything else in your order?

ooooh, right, i was so excited over all the neat jurassic park things i forgot back to the future cd was in there xD

[Alan Johnson]

Originally Posted by ZerosTheWizard

ooooh, right, i was so excited over all the neat jurassic park things i forgot back to the future cd was in there xD

That's why! Hope you enjoy the Deluxe Edition content!

[Faceslasher]

Only little nitpick I have is that where I live it rains like a bitch. And my package was right there ready to be ruined, luckily I was able to notice it before the rain drops started dropping.

[CaMa85]

Originally Posted by Sixteen60

Thanks for the feedback. The intention in shipping in the actual box was to make it feel like you were receiving a new employee kit (which wouldn't come in any kind of protective outer box). Your point is taken though and we'll see what other people think as they get their deluxe editions.

I can understand this point of view and it would be nice to get a box in the mail that just says InGen.
But I do hope a lot it survives international shipping. And customs seals and mail stamps are kept to a minimum.
So maybe putting it into another box isn't such a bad idea.

[scallenger]

My set arrived today! Awesome stuff, although the front of my box was a bit scuffed up from shipping, and do kind of wish it had arrived better. Not Telltale's fault of course, but put me on the list for people who would like a version of the box in pristine condition! However, in a way having it scuffed up from shipping does make it a little more authentic in a way.

However (and I did send an e-mail to Telltale support that I hope gets answered tomorrow), the DVD disc did get dislodged during shipping, and hence is fairly scuffed up with light scratches. Again, it must have merely happened from shipping, but I really hope they give me a replacement disc (maybe in a paper sleeve as protection on the disc itself?), I'll even send back the disc if they want it, heh. Not angry at all, just is the luck that sometimes comes with getting stuff shipped. I wish they had a physical Telltale store! Then I would have driven there to get it!

[nanotyrano]

I'm playing the waiting game now. I'm not gonna watch the special unboxing video till I get the package.

[Emo Hoe]

This concerns me.

While I can see Telltales point about authentic ingen employee kit, at the same time the box is half the presentation and as much as part of the deluxe experience as the stuff inside. As a collectible, heck even as just something to put on my shelf, the idea of a scuffed up, probably FILTHY from various vans and planes and covered in labels box does not appeal. Added to the comments about it being seal with a singular circle sticker and the fact it saying ingen is likely to cause intrigue it makes me rather worried when it's being internationally shipped! I mean really one of the little stickers that is easily cut and often peel off of their own accord while on the shelves is whats protecting all my goodies from falling out and being pilfered while it clears US postal services, airport handling, flying across the Atlantic, more airport handling and UK postal services?

I'd much rather get the ingen box inside a proper, highly sealed plan cardboard box the same as the BTTF box and Monkey Island boxes came in. It strikes me as while trying to think about being cool and clever Telltale totally overlooked the logistical facts of postal shipping and the idea that customers like to have the collectible elements, including the box, in pristine condition; from descriptions and videos etc the actual box doesn't even appear to be built all that well in terms of being a shipping box.

If Telltale really wanted to do this they should of paid for nice strong, securely sealed shipping ingen boxes and put the collectible box inside of it; that way it combines the user experience of the ingen employee kit arrival without damaging part of the collectible and being rather questionably built and secured for shipping, especially for international orders.

[Mattroid]

Originally Posted by Sixteen60

The intention in shipping in the actual box was to make it feel like you were receiving a new employee kit (which wouldn't come in any kind of protective outer box).

I originally felt the same way as most, but after reading this, I think TT did the right thing. Then again, my box came in pretty near mint condition other than a few minor scuffs, so maybe I'm luckier than most. Of course, when I also consider that I got the deluxe edition for $5+shipping (due to the coupon from back when the game first got delayed), I wouldn't feel right about complaining to begin with.

Kudos, Telltale.

Now, if this had been done with the BttF deluxe set, I'd have been super pissed

[Spinky]

I totally agree as well. I think it is cool that they want it to be like a real InGen kit. I am just worried that the international shipping labels will be all over the box instead of just the bottom.

Originally Posted by Mattroid

I originally felt the same way as most, but after reading this, I think TT did the right thing. Then again, my box came in pretty near mint condition other than a few minor scuffs, so maybe I'm luckier than most. Of course, when I also consider that I got the deluxe edition for $5+shipping (due to the coupon from back when the game first got delayed), I wouldn't feel right about complaining to begin with.

Kudos, Telltale.

Now, if this had been done with the BttF deluxe set, I'd have been super pissed

[Mike]

Our warehouse has told us they're able to get international shipping labels on the bottom of the box with plenty of room to spare. I haven't seen one of them yet, but they know what they're doing.

Everybody is really happy with how much you guys are enjoying the set itself, and specifically the design decisions they made. I get why some of you are concerned with the choice, but it was a conscious decision to actually make the box itself look beat-up and scuffed, to add to the effect. The "dirt" some of you are seeing on the box is likely part of the design itself.

It does suck that a few of you have gotten packages with broken seals, though, and I'm sorry that happened. To be honest, though, if a USPS worker is doing something like that in the first place, it's probably not a situation where a standard box would keep it from happening.