Telltale Games

MikeIsAlive · 02/16/2011, 09:15 pm

When I load the game, the title screen appears and I click on play new game. The opening main titles appear including the date, Bob Gale, etc... Then, the screen goes black and I can only hear Marty and Doc's voices, but I can't see them. The picture never comes back on and I'm left with a cursor with a black screen.

I was able to play the first episode without any problems. I uninstalled episode 2 and reinstalled it and I have the same problem. I'm using a PC running Windows 7.

Please let me know if others are experiencing this problem and if/how it can be fixed.

Amy Lukima · 02/16/2011, 10:26 pm

Can I take a look at your DXDiag?

Windows XP: Go to your start menu and click on run. Type in "dxdiag" and hit enter
Windows Vista / 7: Press the windows key on your keyboard or click on the start menu. Type in "dxdiag" and hit enter.

Now click on the button that says "save all information". It will prompt you to save a file. Since I cannot receive attachments, I'll need you to cut and paste into this thread for me.

Natzo · 02/17/2011, 12:00 am

I am having the same issue...! It even gets to the point of gameplay showing the hints, inventory, etc. buttons, but an otherwise black screen. The graphics on the opening menus work fine, as does adjusting the screen resolution, etc. I installed directly from the game UI originally--trying a direct download to my PC now for reinstall.

**Update**
Reinstall did not resolve the issue. Here is my dxdiag report:

(removed report 2/17/11 @ 2:45PM PST)

Amy Lukima · 02/17/2011, 12:22 pm

Your using an Intel(R) G33/G31 Express Chipset Family which was last updated in 2008. Have you tried updating it?

MarkP · 02/17/2011, 06:46 pm

AS, I start the game the menu and Begining titles such as bob gale etc can bee seen and i can only hear Marty and Doc's voices, i see all the buttons and labels and when i click the button i see everything ( meaning the purpose of the button inventory goal etc) Yet i cant see anything! Please help me im dying to get tannen!

MikeIsAlive · 02/17/2011, 10:25 pm

I finally managed to get it to work after looking at some other posts. Go to the settings menu and reduce the quality of the graphics just a little. It works and the game is awesome!

jbkurin · 04/30/2011, 07:10 pm

I'm having the same problem with Get Tannen game.
Once I 'click' play, the screen goes black. I can hear the voices of the characters, but I only see a black screen. I didn't experience these problems playing episode 1.

I've tried uninstalling and reinstalling episode 2, but that didn't fix the problem. I'm using a PC running Windows Vista.

Please help, I'd like to play the game.

*DjNDB* · 05/07/2011, 10:44 pm

Quote:

Originally Posted by jbkurin

I'm having the same problem with Get Tannen game.
Once I 'click' play, the screen goes black. I can hear the voices of the characters, but I only see a black screen. I didn't experience these problems playing episode 1.

I've tried uninstalling and reinstalling episode 2, but that didn't fix the problem. I'm using a PC running Windows Vista.

Please help, I'd like to play the game.

Can you please post your dxdiag log?

dxdiag
Windows XP: Go to your start menu and click on run. Type in "dxdiag" and hit enter
Windows Vista / 7: Press the windows key on your keyboard or click on the start menu. Type in "dxdiag" and hit enter.

Now click on the button that says "save all information".
It will prompt you to save a file. Save it where you can find it.

Then zip the file and attach it to a reply in this Thread.

jbkurin · 05/18/2011, 08:38 pm

Get Tannen dxdiag

**puzzlebox** · 05/18/2011, 10:34 pm

Jbkurin, have you tried turning down the graphics quality in the Help & Settings menu?

*DjNDB* · 05/27/2011, 05:05 am

Quote:

Originally Posted by jbkurin

Get Tannen dxdiag

Quote:

Card name: ATI Radeon Xpress 1250

There were similar issues with the Radeon X1200 Series in earlier Games too. Sadly i don't know a fix for that.

mihneaxx · 01/10/2012, 06:49 am

Quote:

Originally Posted by DjNDB

Can you please post your dxdiag log?

dxdiag
Windows XP: Go to your start menu and click on run. Type in "dxdiag" and hit enter
Windows Vista / 7: Press the windows key on your keyboard or click on the start menu. Type in "dxdiag" and hit enter.

Now click on the button that says "save all information".
It will prompt you to save a file. Save it where you can find it.

Then zip the file and attach it to a reply in this Thread.

i still get the black screen.what should i do?pls email me at theromanianman@yahoo.com

*DjNDB* · 01/11/2012, 06:46 am

Quote:

Originally Posted by mihneaxx

i still get the black screen.what should i do?pls email me

Sorry, i don't do E-Mail support. You can write to support@telltalegames.com for that, or post your problem and information here in the forum.

02/16/2011, 09:15 pm	#1
MikeIsAlive Junior Member Join Date: Feb 2011 Posts: 7	No picture in Back to the Future Episode 2 When I load the game, the title screen appears and I click on play new game. The opening main titles appear including the date, Bob Gale, etc... Then, the screen goes black and I can only hear Marty and Doc's voices, but I can't see them. The picture never comes back on and I'm left with a cursor with a black screen. I was able to play the first episode without any problems. I uninstalled episode 2 and reinstalled it and I have the same problem. I'm using a PC running Windows 7. Please let me know if others are experiencing this problem and if/how it can be fixed. Last edited by MikeIsAlive; 02/16/2011 at 09:17 pm. Reason: added type of computer

02/17/2011, 12:00 am	#3
Natzo Junior Member Join Date: Feb 2011 Posts: 20	I am having the same issue...! It even gets to the point of gameplay showing the hints, inventory, etc. buttons, but an otherwise black screen. The graphics on the opening menus work fine, as does adjusting the screen resolution, etc. I installed directly from the game UI originally--trying a direct download to my PC now for reinstall. Update Reinstall did not resolve the issue. Here is my dxdiag report: (removed report 2/17/11 @ 2:45PM PST) Last edited by Natzo; 02/17/2011 at 01:49 pm. Reason: (removed report 2/17/11 @ 2:45PM PST)

02/17/2011, 06:46 pm	#5
MarkP Junior Member Join Date: Feb 2011 Posts: 6	Blank screen during gameplay? AS, I start the game the menu and Begining titles such as bob gale etc can bee seen and i can only hear Marty and Doc's voices, i see all the buttons and labels and when i click the button i see everything ( meaning the purpose of the button inventory goal etc) Yet i cant see anything! Please help me im dying to get tannen!

04/30/2011, 07:10 pm	#7
jbkurin Junior Member Join Date: Apr 2011 Posts: 2	Black Screen - Get Tannen Game I'm having the same problem with Get Tannen game. Once I 'click' play, the screen goes black. I can hear the voices of the characters, but I only see a black screen. I didn't experience these problems playing episode 1. I've tried uninstalling and reinstalling episode 2, but that didn't fix the problem. I'm using a PC running Windows Vista. Please help, I'd like to play the game.

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02/16/2011, 10:26 pm	#2
Amy Lukima Senior Member Join Date: Sep 2010 Location: San Francisco CA Posts: 827	Can I take a look at your DXDiag? Windows XP: Go to your start menu and click on run. Type in "dxdiag" and hit enter Windows Vista / 7: Press the windows key on your keyboard or click on the start menu. Type in "dxdiag" and hit enter. Now click on the button that says "save all information". It will prompt you to save a file. Since I cannot receive attachments, I'll need you to cut and paste into this thread for me.

02/17/2011, 12:22 pm	#4
Amy Lukima Senior Member Join Date: Sep 2010 Location: San Francisco CA Posts: 827	Your using an Intel(R) G33/G31 Express Chipset Family which was last updated in 2008. Have you tried updating it?

02/17/2011, 10:25 pm	#6
MikeIsAlive Junior Member Join Date: Feb 2011 Posts: 7	I finally managed to get it to work after looking at some other posts. Go to the settings menu and reduce the quality of the graphics just a little. It works and the game is awesome!

05/18/2011, 10:34 pm	#10
puzzlebox Telltale Team Join Date: Sep 2009 Posts: 3,674	Jbkurin, have you tried turning down the graphics quality in the Help & Settings menu?

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