Telltale Games

jenniferwhite · 06/16/2012, 09:33 am

When I click to play game I get this message: Your telltale account does not have license for this game. Would you like to go to telltale game and purchase this game now. I'VE ALREADY BOUGHT THIS GAME AND HAVE PLAYED IT PREVIOUSLY SO WHAT IS THE DEAL?????????

Keota · 06/16/2012, 09:46 am

I'm having the same problem as well with my copy of The Walking Dead. I've had it once before when the Telltale site was down so I assumed it had something to do with an account server but now I'm not so sure about that.

I thought that once you activated the game with your account that was it, it was activated and didn't require any other checks.

*DjNDB* · 06/16/2012, 10:13 am

It happens to me too at the moment. It's probably some server issue.

dandrew456 · 06/16/2012, 10:17 am

Hi
I bought the game through this site earlier today, downloaded and ran the installs, then started up.
Keep getting the same error each time it asks me to unlock the game:

"Unable to establish a connection to the Telltale servers to verify the ownership status of this account. Please ensure that you have an active internet connection."

Since then I've tried uninstalling, redownloading and reinstalling, adding to my firewall exceptions list, both email as username and username.

Any help would be appreciated. Thanks.

Keota · 06/16/2012, 10:23 am

Hey,

It's possibly a server issue. Myself and a couple of others on the forum are having problems with our accounts that have already been activated. My only advice would be to wait awhile for the servers to start working again.

Tango · 06/16/2012, 10:29 am

Ahh, I was wondering the same thing, played through on release, wanted to have another crack at it before the next instalment and I've got the same issue too.

At least I'm not alone :P

dandrew456 · 06/16/2012, 10:36 am

Ok, no worries. Couldn't see any posts about it earlier, will just play the waiting game.
Thanks for the help

Elvis Himselvis · 06/16/2012, 10:46 am

I'm also having this problem. Can't connect to the Telltale servers. When will this be resolved?

Keota · 06/16/2012, 11:05 am

Can't say for sure, it's been like this for a couple of hours already. Best bet would be to give it half a day before trying again. Hopefully they should have someone working on the servers over the weekend, if not then we're not going have access till Monday probably.

jheat23 · 06/16/2012, 11:54 am

Yeah it's been down for at least a hour and a half now, and nobody can access the game. It really sucks.

*Mike* · 06/16/2012, 11:56 am

Our web team is looking into this now and it should be resolved soon. I definitely apologize for the inconvenience.

Elvis Himselvis · 06/16/2012, 12:01 pm

Mike, Can you re-post on this thread when it's fixed, so we can all see when the problem's solved and know when to try activating the game.

EliteLucker · 06/16/2012, 12:22 pm

i got this message but i dont know why, i pruchased the game in pre offered an already play episode ONE

So today i load from Homepage WlakingDead100_v2Setup.exe but still have this message

I need help

RancherStriker · 06/16/2012, 12:30 pm

I just bought the almost everything pack, and i'm trying to play The Walking Dead...
First it told me that there was a server error or that there is no internet connection...
Now it tells me that my telltale account doesn't have a license for this game. I'm trying to log in on the Walking Dead Site... It won't work.

Any suggestions?

Thanks in advance.

*DjNDB* · 06/16/2012, 12:32 pm

@EliteLucker
I merged your thread and some others. As you can read above the web team is already working on the issue.

RancherStriker · 06/16/2012, 12:44 pm

Thanks! It kinda worries me that the servers have to be on in order to play... Kinda like the Diablo III always online thing.

Quote:

Originally Posted by DjNDB

@EliteLucker
I merged your thread and some others. As you can read above the web team is already working on the issue.

*DjNDB* · 06/16/2012, 12:54 pm

Quote:

Originally Posted by RancherStriker

Thanks! It kinda worries me that the servers have to be on in order to play... Kinda like the Diablo III always online thing.

Not exactly. Normally you can play TWD offline.
Though at least in my case it doesn't work offline anymore either, since i started the game while the server was acting up. My wild guess is, that it messed up the activation somehow.

You can of course try if it still works offline for you.

RancherStriker · 06/16/2012, 01:00 pm

Assuming i'm able to activate it sometime soon, i'll check

Thanks.

b1nb1n · 06/16/2012, 02:31 pm

questioning why i am unable to activate, similar issue of 'server not being able to authenticate' Thanks

*DjNDB* · 06/16/2012, 03:13 pm

The server seems to be fixed now

06/16/2012, 09:33 am	#1
jenniferwhite Junior Member Join Date: Jun 2012 Posts: 3	Walking Dead Start/Activation Issue [Merged Thread] When I click to play game I get this message: Your telltale account does not have license for this game. Would you like to go to telltale game and purchase this game now. I'VE ALREADY BOUGHT THIS GAME AND HAVE PLAYED IT PREVIOUSLY SO WHAT IS THE DEAL?????????

06/16/2012, 09:46 am	#2
Keota Junior Member Join Date: May 2012 Posts: 10	I'm having the same problem as well with my copy of The Walking Dead. I've had it once before when the Telltale site was down so I assumed it had something to do with an account server but now I'm not so sure about that. I thought that once you activated the game with your account that was it, it was activated and didn't require any other checks. Last edited by Keota; 06/16/2012 at 09:55 am.

06/16/2012, 10:13 am	#3
DjNDB Community Moderator Join Date: Jan 2007 Location: Germany Posts: 4,745	It happens to me too at the moment. It's probably some server issue. __________________ I am a Community Moderator, and I am here to keep the Forum a fun place for everyone. My posts represent my personal opinion. I am a volunteer, not a TTG employee.

06/16/2012, 10:17 am	#4
dandrew456 Junior Member Join Date: Jun 2012 Posts: 2	Walking Dead Activation Issue Hi I bought the game through this site earlier today, downloaded and ran the installs, then started up. Keep getting the same error each time it asks me to unlock the game: "Unable to establish a connection to the Telltale servers to verify the ownership status of this account. Please ensure that you have an active internet connection." Since then I've tried uninstalling, redownloading and reinstalling, adding to my firewall exceptions list, both email as username and username. Any help would be appreciated. Thanks.

06/16/2012, 12:22 pm	#13
EliteLucker Junior Member Join Date: Apr 2012 Posts: 4	Can't start the game i got this message but i dont know why, i pruchased the game in pre offered an already play episode ONE So today i load from Homepage WlakingDead100_v2Setup.exe but still have this message I need help

06/16/2012, 10:23 am	#5
Keota Junior Member Join Date: May 2012 Posts: 10	Hey, It's possibly a server issue. Myself and a couple of others on the forum are having problems with our accounts that have already been activated. My only advice would be to wait awhile for the servers to start working again.

06/16/2012, 10:29 am	#6
Tango PillowMint.co.uk Join Date: Jun 2009 Location: Cornwall, UK Posts: 7	Ahh, I was wondering the same thing, played through on release, wanted to have another crack at it before the next instalment and I've got the same issue too. At least I'm not alone :P

06/16/2012, 10:36 am	#7
dandrew456 Junior Member Join Date: Jun 2012 Posts: 2	Ok, no worries. Couldn't see any posts about it earlier, will just play the waiting game. Thanks for the help

06/16/2012, 10:46 am	#8
Elvis Himselvis Junior Member Join Date: Jun 2012 Posts: 2	I'm also having this problem. Can't connect to the Telltale servers. When will this be resolved?

06/16/2012, 11:05 am	#9
Keota Junior Member Join Date: May 2012 Posts: 10	Can't say for sure, it's been like this for a couple of hours already. Best bet would be to give it half a day before trying again. Hopefully they should have someone working on the servers over the weekend, if not then we're not going have access till Monday probably.

06/16/2012, 11:54 am	#10
jheat23 Junior Member Join Date: Jun 2012 Posts: 3	Yeah it's been down for at least a hour and a half now, and nobody can access the game. It really sucks.

06/16/2012, 11:56 am	#11
Mike Moderator Join Date: Oct 2011 Posts: 1,224	Our web team is looking into this now and it should be resolved soon. I definitely apologize for the inconvenience.

06/16/2012, 12:01 pm	#12
Elvis Himselvis Junior Member Join Date: Jun 2012 Posts: 2	Mike, Can you re-post on this thread when it's fixed, so we can all see when the problem's solved and know when to try activating the game.

06/16/2012, 12:30 pm	#14
RancherStriker Junior Member Join Date: Jun 2012 Posts: 3	Unable to activate The Walking Dead I just bought the almost everything pack, and i'm trying to play The Walking Dead... First it told me that there was a server error or that there is no internet connection... Now it tells me that my telltale account doesn't have a license for this game. I'm trying to log in on the Walking Dead Site... It won't work. Any suggestions? Thanks in advance.

06/16/2012, 12:32 pm	#15
DjNDB Community Moderator Join Date: Jan 2007 Location: Germany Posts: 4,745	@EliteLucker I merged your thread and some others. As you can read above the web team is already working on the issue. __________________ I am a Community Moderator, and I am here to keep the Forum a fun place for everyone. My posts represent my personal opinion. I am a volunteer, not a TTG employee.

06/16/2012, 01:00 pm	#18
RancherStriker Junior Member Join Date: Jun 2012 Posts: 3	Assuming i'm able to activate it sometime soon, i'll check Thanks.

06/16/2012, 02:31 pm	#19
b1nb1n Junior Member Join Date: Jun 2012 Posts: 1	questioning why i am unable to activate, similar issue of 'server not being able to authenticate' Thanks

06/16/2012, 03:13 pm	#20
DjNDB Community Moderator Join Date: Jan 2007 Location: Germany Posts: 4,745	The server seems to be fixed now __________________ I am a Community Moderator, and I am here to keep the Forum a fun place for everyone. My posts represent my personal opinion. I am a volunteer, not a TTG employee.

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