Telltale Games

AppleWorm · 07/03/2012, 08:21 am

Now on my 5th day of trying to download this game still does not complete downloading.... has anyone got any info from telltale ??? are they trying to fix these issues ??? Just want to play ep 2 trying not to see any spoilers but the forums have become a spoiler land mine this is beyond frustrating for me now....

BitToTheFuture · 07/03/2012, 08:39 am

Quote:

are they trying to fix these issues ???

Unfortunately nobody knows... do not receive official updates is really frustrating...

erikbertilsson · 07/03/2012, 09:22 am

I don't know how they usually do here since this is my first time buying something from TT, (and I wonder if trusting them and paying for the whole season up-front was a good idea) but since they haven't said anything at all yet, I think it's at least a week off and will check back again then

JordyLicht · 07/03/2012, 10:54 am

I've bought quite a few Telltale games for OS X, and they all installed and worked perfectly. I never had any trouble with any game.
This is the first time that something goes wrong, so in my opinion, I think paying for the whole season was a good idea.
It's really frustrating that this is working out this way and I'm not sure why the Telltale team doesn't respond to our problems, but I'm pretty sure they're also really bummed out that it turned out this way.
Maybe they rushed episode 2, just to get it released in June. I can still remember getting an e-mail from Telltale, apologizing for not releasing Jurassic Park in time, and getting a free game of choice for my inconvenience.

Anyway... it's a shitty situation, but I wouldn't give up on Telltale so quickly. It's not like they enjoy torturing us... I hope...

erikbertilsson · 07/03/2012, 11:57 am

I'm sure they're not happy about it but it's a weird error, that they had a launch for an episode where no one using mac can get it from TT's own client.
Seems like the sort of thing that should've showed up in testing just by trying to download it on a mac so I thought they were sloppy in testing their games but if you say all the others have worked great, maybe I'll give them the benefit of the doubt

JBelin · 07/03/2012, 01:16 pm

Cannot believe they don't even have the common courtesy to admit there is a problem and assure us they're trying to fix it. It's deceitful to new customers who might want to purchase the game.

FinBen · 07/03/2012, 02:27 pm

I very much enjoyed the first episode of TWD, and other Telltale games, but this does seem a rather careless approach to customers. We could do with some kind of assurance that the problem is being worked on, as being in the dark like this is pretty damned frustrating...

BooNMiNG · 07/03/2012, 08:26 pm

Quote:

Originally Posted by blackvulcan3

BooNMiNG, before you try the next time, go into your settings and turn off full screen. That way you can still do stuff while it doesn't download.

thanks for your tips!! haha.. i kept using the COMMAND + Q to quit it..

been trying for few days in a row.. this is wasting my time.. i wonder is there any announcement from the TTG tech team or whatsoever that they are looking into this issue..

[S][U][P][E][R]-[F][R][U][S][T][R][U][A][T][I][N][G]

BooNMiNG · 07/03/2012, 08:36 pm

i had already sent an email to their support team and hopefully getting a reply. any of us had done so and never get a reply?

=================

Dear support team,

I'm writing in regards the constant issues of unable to download "Walking Dead" episode 2 on my Mac even after reinstalling the new .dmg file from the website. There are many Mac users which experienced the exact same sequence as I do and we had already posted on your forum as the link below:
http://www.telltalegames.com/forums/...ad.php?t=30725

Once we clicked on "GET" the download would start but it would hang somewhat in the progress no matter how. Our internet connections are proved to be fine as I had downloaded much larger file before and after I was trying to download episode 2 and had no issue at all doing that.

However there is no news or announcement on the fix is on the way, I hope I would get a tiny bit of dignity as a consumer who paid for a product by getting a reply from your support team that you all are looking into this matter.

Best regards,
Boon Ming

BitToTheFuture · 07/03/2012, 11:11 pm

From Mike:

"Download issues with the Mac version of the Telltale build (the one downloaded from our site)
"
We’re aware that a small percentage of Mac users are having an issue with this, and we are in the process of making changes to how these files are delivered that should resolve this issue. However, please make sure that you have a strong connection to the Internet prior to beginning the download. Anything that causes the game to lose focus, including a screen saver, may also cause the download to stop.

and:

"I definitely apologize for any frustration these issues may have caused, but please know that they are being investigated and worked on. A patch/title update for the game across all platforms is in the works, but I don't currently have an ETA on when it will be released, or any information on what fixes will be included."

JordyLicht · 07/03/2012, 11:23 pm

Well, it seems it's not a small percentage, but ALL Mac users.
Right?
Or are there Mac users out there who are able to play episode 2 (non-Steam version) already?

BitToTheFuture · 07/03/2012, 11:53 pm

Quote:

Well, it seems it's not a small percentage, but ALL Mac users.
Right?

I think so! I personally don't know any Mac user who has not had any problems.

JordyLicht · 07/04/2012, 12:17 am

I've just tried doing a clean install, so deleting EVERY file I could find which has something to do with The Walking Dead and start over...
Still no luck in downloading episode 2... Crashes at 80/81% again.
This was my 7th try.

JBelin · 07/04/2012, 03:45 am

Small percentage? Bullshit! So sick of Telltale

blackvulcan3 · 07/04/2012, 04:29 am

Quote:

Originally Posted by BitToTheFuture

I think so! I personally don't know any Mac user who has not had any problems.

It seemed early on that it was only Mac users outside the USA, but this may have been then and not really indicative of how many people were affected.

blackvulcan3 · 07/04/2012, 04:38 am

Thanks all for the support of this thread and the other in relation to the drop outs.

I was very disappointed to see that as a dedicated purchaser of multiple games from Telltale that I was banned for two days for raising that certain people were able to play this game and we, as MAC users and legitimate purchasers, were not.

I'm very disillusioned over this as for Telltale $25 may not be a lot of money, but for me it is and every day I see others playing this game that I can't I get frustrated, even more so for other reasons that I cannot and will not mention for fear of further retribution.

Yes its only a game, but its one I paid for that I can't play.

So lets hope what Mike said in Bit's post above is true and they are working on it and we may see that future episodes are not so glitchy. I'm hopeful, but not holding my breath.

AntJohn60 · 07/04/2012, 06:48 am

Wow....

I'll give Telltale ANOTHER week to get this SMALL problem, amongst a SMALL percentage of us folks, resolved.

Then, I will take that refund into stronger consideration.

And that sucks that you were banned, blackvulcan3.

AppleWorm · 07/04/2012, 10:26 am

Wow .........this whole situation is just crazy..... i just want to play my game that I paid for... my only solace in this situation is that I didn't waste $50 cause at least my daughters season pass I purchased for her on ps3 is working...... I really hope this situation is remedied soon and at the very longest before ep 3 is released. I am sorry that you were banned blackvulcan3. lets just hope that this is being worked on like Mike's post says.... just sad..

Bassemoluff · 07/04/2012, 01:56 pm

My in game download doesn't complete also, despite a stable (but slow) connection. Please fix this!

blackvulcan3 · 07/06/2012, 01:08 am

What I think might be gesture would be to all us poor mac suffers offer us the pack that had all the games for nothing for the dramas we've all gone through....might be nice....at least we could play something TT related....

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07/03/2012, 08:21 am	#61
AppleWorm Member Join Date: Jun 2012 Posts: 47	Now on my 5th day of trying to download this game still does not complete downloading.... has anyone got any info from telltale ??? are they trying to fix these issues ??? Just want to play ep 2 trying not to see any spoilers but the forums have become a spoiler land mine this is beyond frustrating for me now....

07/03/2012, 09:22 am	#63
erikbertilsson Junior Member Join Date: Jun 2012 Location: Sweden Posts: 24	I don't know how they usually do here since this is my first time buying something from TT, (and I wonder if trusting them and paying for the whole season up-front was a good idea) but since they haven't said anything at all yet, I think it's at least a week off and will check back again then

07/03/2012, 10:54 am	#64
JordyLicht You said member... Join Date: Dec 2010 Location: Amsterdam, The Netherlands Posts: 429	I've bought quite a few Telltale games for OS X, and they all installed and worked perfectly. I never had any trouble with any game. This is the first time that something goes wrong, so in my opinion, I think paying for the whole season was a good idea. It's really frustrating that this is working out this way and I'm not sure why the Telltale team doesn't respond to our problems, but I'm pretty sure they're also really bummed out that it turned out this way. Maybe they rushed episode 2, just to get it released in June. I can still remember getting an e-mail from Telltale, apologizing for not releasing Jurassic Park in time, and getting a free game of choice for my inconvenience. Anyway... it's a shitty situation, but I wouldn't give up on Telltale so quickly. It's not like they enjoy torturing us... I hope...

07/03/2012, 11:57 am	#65
erikbertilsson Junior Member Join Date: Jun 2012 Location: Sweden Posts: 24	I'm sure they're not happy about it but it's a weird error, that they had a launch for an episode where no one using mac can get it from TT's own client. Seems like the sort of thing that should've showed up in testing just by trying to download it on a mac so I thought they were sloppy in testing their games but if you say all the others have worked great, maybe I'll give them the benefit of the doubt

07/03/2012, 01:16 pm	#66
JBelin Member Join Date: Apr 2012 Posts: 62	Cannot believe they don't even have the common courtesy to admit there is a problem and assure us they're trying to fix it. It's deceitful to new customers who might want to purchase the game.

07/03/2012, 02:27 pm	#67
FinBen Junior Member Join Date: Jul 2012 Posts: 1	I very much enjoyed the first episode of TWD, and other Telltale games, but this does seem a rather careless approach to customers. We could do with some kind of assurance that the problem is being worked on, as being in the dark like this is pretty damned frustrating...

07/03/2012, 08:36 pm	#69
BooNMiNG Junior Member Join Date: May 2012 Posts: 9	i had already sent an email to their support team and hopefully getting a reply. any of us had done so and never get a reply? ================= Dear support team, I'm writing in regards the constant issues of unable to download "Walking Dead" episode 2 on my Mac even after reinstalling the new .dmg file from the website. There are many Mac users which experienced the exact same sequence as I do and we had already posted on your forum as the link below: http://www.telltalegames.com/forums/...ad.php?t=30725 Once we clicked on "GET" the download would start but it would hang somewhat in the progress no matter how. Our internet connections are proved to be fine as I had downloaded much larger file before and after I was trying to download episode 2 and had no issue at all doing that. However there is no news or announcement on the fix is on the way, I hope I would get a tiny bit of dignity as a consumer who paid for a product by getting a reply from your support team that you all are looking into this matter. Best regards, Boon Ming

07/03/2012, 11:11 pm	#70
BitToTheFuture Member Join Date: Dec 2010 Location: Italy Posts: 88	From Mike: "Download issues with the Mac version of the Telltale build (the one downloaded from our site) " We’re aware that a small percentage of Mac users are having an issue with this, and we are in the process of making changes to how these files are delivered that should resolve this issue. However, please make sure that you have a strong connection to the Internet prior to beginning the download. Anything that causes the game to lose focus, including a screen saver, may also cause the download to stop. and: "I definitely apologize for any frustration these issues may have caused, but please know that they are being investigated and worked on. A patch/title update for the game across all platforms is in the works, but I don't currently have an ETA on when it will be released, or any information on what fixes will be included."

07/03/2012, 11:23 pm	#71
JordyLicht You said member... Join Date: Dec 2010 Location: Amsterdam, The Netherlands Posts: 429	Well, it seems it's not a small percentage, but ALL Mac users. Right? Or are there Mac users out there who are able to play episode 2 (non-Steam version) already?

07/04/2012, 12:17 am	#73
JordyLicht You said member... Join Date: Dec 2010 Location: Amsterdam, The Netherlands Posts: 429	I've just tried doing a clean install, so deleting EVERY file I could find which has something to do with The Walking Dead and start over... Still no luck in downloading episode 2... Crashes at 80/81% again. This was my 7th try.

07/04/2012, 03:45 am	#74
JBelin Member Join Date: Apr 2012 Posts: 62	Small percentage? Bullshit! So sick of Telltale

07/04/2012, 04:38 am	#76
blackvulcan3 Gold Member Join Date: Jun 2012 Posts: 94	Thanks all for the support of this thread and the other in relation to the drop outs. I was very disappointed to see that as a dedicated purchaser of multiple games from Telltale that I was banned for two days for raising that certain people were able to play this game and we, as MAC users and legitimate purchasers, were not. I'm very disillusioned over this as for Telltale $25 may not be a lot of money, but for me it is and every day I see others playing this game that I can't I get frustrated, even more so for other reasons that I cannot and will not mention for fear of further retribution. Yes its only a game, but its one I paid for that I can't play. So lets hope what Mike said in Bit's post above is true and they are working on it and we may see that future episodes are not so glitchy. I'm hopeful, but not holding my breath.

07/04/2012, 06:48 am	#77
AntJohn60 Junior Member Join Date: Apr 2012 Posts: 5	Wow.... I'll give Telltale ANOTHER week to get this SMALL problem, amongst a SMALL percentage of us folks, resolved. Then, I will take that refund into stronger consideration. And that sucks that you were banned, blackvulcan3.

07/04/2012, 10:26 am	#78
AppleWorm Member Join Date: Jun 2012 Posts: 47	Wow .........this whole situation is just crazy..... i just want to play my game that I paid for... my only solace in this situation is that I didn't waste $50 cause at least my daughters season pass I purchased for her on ps3 is working...... I really hope this situation is remedied soon and at the very longest before ep 3 is released. I am sorry that you were banned blackvulcan3. lets just hope that this is being worked on like Mike's post says.... just sad..

07/04/2012, 01:56 pm	#79
Bassemoluff Junior Member Join Date: Jul 2012 Posts: 1	My in game download doesn't complete also, despite a stable (but slow) connection. Please fix this!

07/06/2012, 01:08 am	#80
blackvulcan3 Gold Member Join Date: Jun 2012 Posts: 94	What I think might be gesture would be to all us poor mac suffers offer us the pack that had all the games for nothing for the dramas we've all gone through....might be nice....at least we could play something TT related....