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| Shopping or Activation Support A beacon of hope in the muggy fug of e-commerce. Post any shopping or activation related questions here or email support at support@telltalegames.com |
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07/05/2012, 07:03 pm
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#1 |
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Member
Join Date: Apr 2012
Posts: 62
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Walking Dead Refund
Who do I have to contact about a refund for the Walking Dead?
Episode 2 is unplayable and there has been no update for almost a week about the bugs / error that prevents anyone on a MAC downloading the 2nd episode. I'm fed up with this game and Telltale's total lack of customer service. |
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07/08/2012, 09:28 pm
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#2 |
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Member
Join Date: Apr 2012
Posts: 62
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Could someone please reply to the email I sent a week ago?
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07/13/2012, 09:54 pm
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#4 |
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Member
Join Date: Apr 2012
Posts: 62
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I'm still waiting for a response to my follow up email.
I've never seen a company with such poor customer service. |
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07/15/2012, 10:32 am
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#5 |
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Moderator
Join Date: Oct 2011
Posts: 1,224
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I've addressed this with you multiple times, both via email and PM. I totally get that you're frustrated and I've apologized to you, but I cannot issue a refund on that particular order, for the reasons I've explained to you a few times. Again, I apologize for the frustration.
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