MAC users install instructions - Episode 2

[JBelin]

There has been a comment but they can't seem to work out how to fix this stupid, seemingly simple problem.

They don't want to scare off more potential suckers.

[AppleWorm]

yeah its pretty bad .... the only way I found out about the connection solution for me was that I had my laptop at my mothers house and I was able to download the game on it .... so I went home grabbed my 27'' IMAC (not easy to transport unboxed) and took it over moms house to download a game .. that is ridiculous that I needed to do that just to play a game.. I just don't get why we all were able to get episode 1 and now we can't get episode 2.. logical thinking to me would be if they changed something put it back to what it was if they have to many customers for their site to handle boost signal ect. but I am not a technician or anything like that so... I am probably way off base.. I am really sorry for you guys whom can't play your game yet. I hope that TTG figures this crap out real soon .

[teatime007]

Telltale has some of the worst customer support in the industry. Had similar problems with Monkey Island. Once they've got your money, they just seem to be happy to go silent and get problems sorted at a very lazy pace (i.e. a matter of months rather than days). It's unacceptable but what can we do except vote with our wallets and spread the word at how crappy their support is.

[JordyLicht]

Originally Posted by killercow28

I posted this in another forum, but I tried downloading episode at another location with another internet connection and it worked. I started playing Episode 2 today without a problem. I suppose it may be worth trying downloading the game at another location with another connection if convenient.

Tried it on three different WiFi connections, three different ISP's and three different computers.
Same shit every time. Connection error around 80%.

I was so excited when I began to read your post, but unfortunately this doesn't work for me. Congrats with episode 2 on Mac... you may just be THE ONLY Mac user who is able to play episode 2.

[erikbertilsson]

I've tried some of the new techniques too and now it just stops at 13% instead 81%. Guess I don't have to wait as long to see that it doesn't work, but I was hoping for more than an infinite loading screen when I bought this.

[RyanJ]

I have e-mailed Telltale Games twice about this issue with episode 2 and still have not received a response. I stated in my second e-mail that if I did not receive a response within 3-4 days that I would request a full refund. Since I can not even get an answer for that, I have now contacted the Better Business Bureau. The website is: http://goldengate.bbb.org/consumers

According to the site, they will process our claims and send them to the company asking for a response to our request. If they won't email us back, then this is the next best option because now they HAVE to give me an answer.

Good luck everyone

[JBelin]

I got a response saying that since the purchase was over 2 months old and I played episode 1 then they could not issue a refund. It's over 2 months old due to their delays!

I'm never buying another Telltale product.

[billclinton]

Originally Posted by JBelin

I got a response saying that since the purchase was over 2 months old and I played episode 1 then they could not issue a refund. It's over 2 months old due to their delays!

I'm never buying another Telltale product.

What the shit?! That is total crap. Are those idiots actually trying to tell you that refund is out of the question because they have failed to deliver a functioning product within advertised time? I can hardly believe that the US law allows companies to keep customers' money without delivering what is promised.

If you have 1/5 of the product you have paid for while the remainder (4/5) is DELAYED and/or DEFECTIVE (ep. 2 in this case) you definitely have the right to get a refund. With some basic mathematics we get to a refund sum of 20$.

If there's a time limit in which one must seek redress, it most definitely does not begin from the time of the purchase if the reason for seeking redress is failure to deliver.

MIKE or some other TTG dude, why is it so hard to publicly explain the problems and the possible solutions? Do you honestly think it is better to let us customers file complaints etc.?

PS. I think TTG is in big financial troubles. A healthy company does not treat customers this way.

[JBelin]

Originally Posted by billclinton

What the shit?! That is total crap. Are those idiots actually trying to tell you that refund is out of the question because they have failed to deliver a functioning product within advertised time? I can hardly believe that the US law allows companies to keep customers' money without delivering what is promised.

If you have 1/5 of the product you have paid for while the remainder (4/5) is DELAYED and/or DEFECTIVE (ep. 2 in this case) you definitely have the right to get a refund. With some basic mathematics we get to a refund sum of 20$.

If there's a time limit in which one must seek redress, it most definitely does not begin from the time of the purchase if the reason for seeking redress is failure to deliver.

MIKE or some other TTG dude, why is it so hard to publicly explain the problems and the possible solutions? Do you honestly think it is better to let us customers file complaints etc.?

PS. I think TTG is in big financial troubles. A healthy company does not treat customers this way.

I know! I sent Mike a reply. I'll see what they say.

I think the main reasons the issues and bugs haven't been public is not to dissuade new customers (suckers).

[leon_xiv]

I made it guys.
I tried as someone suggested to set everything on the lower level.
And it worked!
Then i have changed again the settings and it started normally.
Thank you all, hope you ll find too a way out of this....

[Soracha]

Fix this!!!!

[RyanJ]

Originally Posted by JBelin

I got a response saying that since the purchase was over 2 months old and I played episode 1 then they could not issue a refund. It's over 2 months old due to their delays!

If they can legally do that then that's why i contacted the Better Business Bureau because they can let me know if its true or not. Just because a company says something, doesn't mean its the final word. And if some of it is true, then they can give me 19.99 back, as long as I am taking something back from this company because they obviously do not deserve my payment since they can't give me a simple courtesy response that they are having issues.

The greatest part of all of this is if I received an email stating they were having issues and they were working on it, i would never even contacted the BBB. Good job Telltale Games.

[Macmooglex]

OK.This is stupid. I have tried downloading episode 2 100*n times, and it always cut's the download off at about 80 percent.

Please fix this ASAP.

[Kijoe]

Originally Posted by Macmooglex

OK.This is stupid. I have tried downloading episode 2 100*n times, and it always cut's the download off at about 80 percent.

Please fix this ASAP.

Same here. Please FIX. Tried different settings and running in window and fullscreen. Always cutting at 80/81.

[jaxon23489]

I'm as annoyed as the next guy but really, telling them how bad their customer service is isn't going to help anything. I've seen this happen in Australia with one of our game developers. They got destroyed by fans on a forum because of a bad effort in releasing a game and poor communication with problems, and everytime they the did respond they were met with more abuse. Let's just hope the reason there's no reply is that half their team is fixing this problem and the other half is making sure the next episode is 150% big free so it can be released almost immediately.

[JBelin]

Unsatisfied customers with faulty / deceitful product offer them a refund or fix the problem. Simple solutions to a simple problem.


Telltale have not delivered either.

[jaxon23489]

Originally Posted by JBelin

Unsatisfied customers with faulty / deceitful product offer them a refund or fix the problem. Simple solutions to a simple problem.


Telltale have not delivered either.

I agree 100% but they have said they are working on it. I'm not defending them at all, im pretty annoyed aswell. they definitely need to get there act together

[JBelin]

It honestly shouldn't be that hard to fix? Just make a combined episode 1 + 2 download from the website, since we had to blow 500megs of our bandwith downloading a pointless patch anyways.

Its ridiculous that it's been 3 weeks with no update or fix to this problem.

[billclinton]

I also contacted Better Business Bureau regarding refund. I have waited for months, tried to download dozens of times, written on the forum, contacted TTG about the problem and about a refund, all in vain. I hope this thing gets solved.

[erikbertilsson]

I should have waited for the steam sale...
Will btw take my laptop to work tomorrow and check if this location-thing works and post results