Telltale Games

teatime007 · 07/12/2012, 11:10 am

Tried downloading in different locations. It cancels at different places, but still keeps cancelling.

Telltale's is one of the worst customer support I've ever experienced. Once they've got my money, the feeling is that they don't care. They should be ashamed.

billclinton · 07/12/2012, 11:45 am

TTG have definitely NOT handled this well. Although it's not really serious or about a large sum of money (for an individual customer), I think that it's a matter of principle.

I recommend contacting Better Business Bureau, effective or not, so that we, paying customers, don't just keep quiet and let TTG handle this in their own shitty way.

https://www.bbb.org/consumer-complai...nt/get-started

davidraybridger · 07/12/2012, 12:58 pm

im having the same problem....as all of this crap posted on here...

....hey and on steam its the black screen and doesnt play at all. has anyone got it to work on steam since it wont download on mac??? i mean any mac users?

jakob.washburn · 07/12/2012, 02:35 pm

Just officially filed my BBB complaint! Congratulations TellTale Games!!! you're the first company that has driven me to pursuit this avenue. Here is the link to submit your own complaint fellow, crapped upon consumers!!! http://www.bbb.org/

JBelin · 07/12/2012, 04:52 pm

I don't live in the USA, so I can't file a complaint with them.

If I could, I would. and Telltale would be the first company that has driven me to file a complaint.

JordyLicht · 07/12/2012, 11:29 pm

Well, I finished episode 2 yesterday and it worked flawlessly.
I saw a post somewhere on the forum about a guy who took down the resolution of his screen before downloading and this trick worked for me.
I set the resolution on the lowest possibility (640x480) and tried downloading again. This time it finished without problems. I still couldn't leave the episodes screen or go to windowed mode without the program crashing though, but it was worth the wait.
I'm not really sure if this is the general solution to the Mac downloading problem, because I don't see a correlation between downloading and screen-resolution, but I really hope this 'trick' will work for all you guys!

Macbook Pro i7 2010
OS X Lion 10.7.4

Macmooglex · 07/13/2012, 12:02 pm

Quote:

Originally Posted by JordyLicht

Well, I finished episode 2 yesterday and it worked flawlessly.
I saw a post somewhere on the forum about a guy who took down the resolution of his screen before downloading and this trick worked for me.
I set the resolution on the lowest possibility (640x480) and tried downloading again. This time it finished without problems. I still couldn't leave the episodes screen or go to windowed mode without the program crashing though, but it was worth the wait.
I'm not really sure if this is the general solution to the Mac downloading problem, because I don't see a correlation between downloading and screen-resolution, but I really hope this 'trick' will work for all you guys!

Macbook Pro i7 2010
OS X Lion 10.7.4

Tried this, didn't work.

Seriously guys. First the game didn't show up on my account. Then, never got the promised steam keys in my email. Now this.

Change your server provider. This is stooooopid.

screetch77 · 07/13/2012, 12:26 pm

it is a scandal, after paying, I can not download the second episode, how do I get a refund, does anyone know how to do

JBelin · 07/13/2012, 09:53 pm

Quote:

Originally Posted by screetch77

it is a scandal, after paying, I can not download the second episode, how do I get a refund, does anyone know how to do

They are refusing to grant refunds!

Disgusting.

billclinton · 07/14/2012, 10:08 am

I am not from the USA but managed to file a complaint via BBB just fine. They accepted it and delivered it to TTG.

blackvulcan3 · 07/14/2012, 11:09 pm

So now I tried the change in settings for the MAC - didn't work.

Tried to install Win 7 on MAC with bootcamp, too much drama, so grabbed the HTPC and installed on there.

Guess what, download failed on PC......I seem destined not to play this game.

At least now I have WIn 7 on the HTPC, so not a total loss, unlike TWD which is a total loss....of my cash....

toxicirritant · 07/15/2012, 02:16 am

Reply I got from TTG support regarding MAC issues on 6th July...

"We are aware that a number of MAC users are experiencing this issue with completing the download of episode 2 and are currently working on a fix that should resolve the issue. In the meantime, please ensure that you have a strong and stable connection to the internet when trying to download. Also, anything that causes the game to lose focus, including a screen saver, may also cause the download to stop.

I apologize for the frustration and inconvenience that this may cause and we are looking to resolve it as soon as possible so you can enjoy your game as intended."

... still no resolution.

erikbertilsson · 07/16/2012, 04:16 am

Took longer than planned but now I've tried downloading at another spot and it still doesn't work. Maybe a few more days will do it!

blackvulcan3 · 07/19/2012, 12:41 am

Unfortunately I really believe that Telltale have no interest in seeing this resolved for episode 2 and are working on possibly having it fixed for episode 3 or later. What I really can't get past is the silence. Disgraceful.

jaxon23489 · 07/19/2012, 04:40 am

Okay I tried to be optimistic about this but this is an absolute disgrace now. I wonder if I plastered the message board with profanity about how disappointed I am I'd get banned? At least then I would know if anyone is actually reading this. It honestly can't be that hard to fix.

JBelin · 07/19/2012, 05:16 am

Quote:

Originally Posted by jaxon23489

Okay I tried to be optimistic about this but this is an absolute disgrace now. I wonder if I plastered the message board with profanity about how disappointed I am I'd get banned? At least then I would know if anyone is actually reading this. It honestly can't be that hard to fix.

The ridiculous thing is all they have to do is make a direct download link / patch on their website with instructions on how to copy saves over. They (their customer service team) just plain don't care about their customers.

Does anyone have the contact details of anyone higher up the totem pole at Telltale? I wonder if they are aware of the piss poor job their employees are doing.

I'll probably get banned over that, but its true.

Mean Joe · 07/19/2012, 06:12 am

Day 5 of download attempts and no change. Still quits at 80% after 40 minutes. What a joke!

We need to get this info to Mr. Kirkman directly. Maybe he can jerk a knot in their a**es over at TTG. If he knew how TTG is treating HIS fans and HIS customers he might think differently about license agreements in the future.

I paid via Paypal and I plan to challenge the payment and get my refund through them NOT TTG.

DomDom · 07/30/2012, 02:06 am

I want my money back. I would rather buy it on iPad.

daddad111 · 08/01/2012, 06:03 am

With my slow internet, it has now been downloading for almost 24 hours... At 75%. If it crashes at 80 I'll try the lower screen resolution, but it seems allowing you to download a version from the site with both episodes already installed would be an easy fix. I wouldn't mind playing through episode 1 again if it means I get to actually play episode 2.

jiayuyuyu · 08/21/2012, 12:06 am

Quote:

Originally Posted by DomDom

I want my money back. I would rather buy it on iPad.

If you want a refund, pls show your hand in the thread asking for refund. If we don't rally the numbers TTG will think that no one is asking for a refund. And they think they can simply take our money and sell us defective product.

07/12/2012, 12:58 pm	#143
davidraybridger Junior Member Join Date: Apr 2012 Posts: 8	im having the same problem....as all of this crap posted on here.......hey and on steam its the black screen and doesnt play at all. has anyone got it to work on steam since it wont download on mac??? i mean any mac users?

07/12/2012, 04:52 pm	#145
JBelin Member Join Date: Apr 2012 Posts: 62	I don't live in the USA, so I can't file a complaint with them. If I could, I would. and Telltale would be the first company that has driven me to file a complaint. Last edited by JBelin; 07/12/2012 at 04:56 pm.

07/12/2012, 11:29 pm	#146
JordyLicht You said member... Join Date: Dec 2010 Location: Amsterdam, The Netherlands Posts: 429	Well, I finished episode 2 yesterday and it worked flawlessly. I saw a post somewhere on the forum about a guy who took down the resolution of his screen before downloading and this trick worked for me. I set the resolution on the lowest possibility (640x480) and tried downloading again. This time it finished without problems. I still couldn't leave the episodes screen or go to windowed mode without the program crashing though, but it was worth the wait. I'm not really sure if this is the general solution to the Mac downloading problem, because I don't see a correlation between downloading and screen-resolution, but I really hope this 'trick' will work for all you guys! Macbook Pro i7 2010 OS X Lion 10.7.4 Last edited by JordyLicht; 07/12/2012 at 11:32 pm. Reason: Put my systems specs on there, just for information.

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07/12/2012, 11:10 am	#141
teatime007 Junior Member Join Date: Jul 2009 Posts: 18	Tried downloading in different locations. It cancels at different places, but still keeps cancelling. Telltale's is one of the worst customer support I've ever experienced. Once they've got my money, the feeling is that they don't care. They should be ashamed.

07/12/2012, 11:45 am	#142
billclinton Junior Member Join Date: Jun 2012 Posts: 20	TTG have definitely NOT handled this well. Although it's not really serious or about a large sum of money (for an individual customer), I think that it's a matter of principle. I recommend contacting Better Business Bureau, effective or not, so that we, paying customers, don't just keep quiet and let TTG handle this in their own shitty way. https://www.bbb.org/consumer-complai...nt/get-started

07/12/2012, 02:35 pm	#144
jakob.washburn Junior Member Join Date: Apr 2012 Posts: 6	Just officially filed my BBB complaint! Congratulations TellTale Games!!! you're the first company that has driven me to pursuit this avenue. Here is the link to submit your own complaint fellow, crapped upon consumers!!! http://www.bbb.org/

07/13/2012, 12:26 pm	#148
screetch77 Junior Member Join Date: Jul 2012 Posts: 1	it is a scandal, after paying, I can not download the second episode, how do I get a refund, does anyone know how to do

07/14/2012, 10:08 am	#150
billclinton Junior Member Join Date: Jun 2012 Posts: 20	I am not from the USA but managed to file a complaint via BBB just fine. They accepted it and delivered it to TTG.

07/14/2012, 11:09 pm	#151
blackvulcan3 Gold Member Join Date: Jun 2012 Posts: 94	So now I tried the change in settings for the MAC - didn't work. Tried to install Win 7 on MAC with bootcamp, too much drama, so grabbed the HTPC and installed on there. Guess what, download failed on PC......I seem destined not to play this game. At least now I have WIn 7 on the HTPC, so not a total loss, unlike TWD which is a total loss....of my cash....

07/15/2012, 02:16 am	#152
toxicirritant Junior Member Join Date: Jun 2012 Posts: 5	Reply I got from TTG support regarding MAC issues on 6th July... "We are aware that a number of MAC users are experiencing this issue with completing the download of episode 2 and are currently working on a fix that should resolve the issue. In the meantime, please ensure that you have a strong and stable connection to the internet when trying to download. Also, anything that causes the game to lose focus, including a screen saver, may also cause the download to stop. I apologize for the frustration and inconvenience that this may cause and we are looking to resolve it as soon as possible so you can enjoy your game as intended." ... still no resolution.

07/16/2012, 04:16 am	#153
erikbertilsson Junior Member Join Date: Jun 2012 Location: Sweden Posts: 24	Took longer than planned but now I've tried downloading at another spot and it still doesn't work. Maybe a few more days will do it!

07/19/2012, 12:41 am	#154
blackvulcan3 Gold Member Join Date: Jun 2012 Posts: 94	Unfortunately I really believe that Telltale have no interest in seeing this resolved for episode 2 and are working on possibly having it fixed for episode 3 or later. What I really can't get past is the silence. Disgraceful.

07/19/2012, 04:40 am	#155
jaxon23489 Junior Member Join Date: Jul 2012 Posts: 5	Okay I tried to be optimistic about this but this is an absolute disgrace now. I wonder if I plastered the message board with profanity about how disappointed I am I'd get banned? At least then I would know if anyone is actually reading this. It honestly can't be that hard to fix.

07/19/2012, 06:12 am	#157
Mean Joe Junior Member Join Date: Jul 2012 Posts: 3	Day 5 of download attempts and no change. Still quits at 80% after 40 minutes. What a joke! We need to get this info to Mr. Kirkman directly. Maybe he can jerk a knot in their a**es over at TTG. If he knew how TTG is treating HIS fans and HIS customers he might think differently about license agreements in the future. I paid via Paypal and I plan to challenge the payment and get my refund through them NOT TTG.

07/30/2012, 02:06 am	#158
DomDom Junior Member Join Date: Jun 2012 Posts: 5	I want my money back. I would rather buy it on iPad.

08/01/2012, 06:03 am	#159
daddad111 Junior Member Join Date: Aug 2012 Posts: 18	With my slow internet, it has now been downloading for almost 24 hours... At 75%. If it crashes at 80 I'll try the lower screen resolution, but it seems allowing you to download a version from the site with both episodes already installed would be an easy fix. I wouldn't mind playing through episode 1 again if it means I get to actually play episode 2.