I think it may have something to do with the order of how you do things, i was on my 3rd playthrough hen this happened, but the game told me to talk to Carley. I knew how to do everything so this is the order i went in when this glitch/bug happened.
1. I talked to everyone and gave everyone that could have a energy bar, one.
2. I fixed Carley's radio and "showed concern for her"
3. I went into the office where i got the photo, remote, cleared the path to the pharmacy, and patched up Clementine's finger.
4. Then what i did was go outside with Doug (the reason i did this last is because there was no point in me going out without the picture and remote.) I gave him the remote and he turned on the TV's, and i also showed him the picture to show him that the "trapped walker" had the keys to the pharmacy.
5. We went back in then i talked to Clementine, and as i ws talking to her, in the top left corner it said "! Talk To Carley" (I play on PC, with the "hints" on.)
6. Went over to Carley and she said, "Are you ready to go", but Glenn never called for help.
I think this either has something to do with what order you do things in or how many times you check on Clementine, because, I think when Glenn was supposed to call, i checked on Clementine and asked if everything was alright, (I did this 3 times, before we went in the office, in the office, ad after the office) i think it has something to do with either of these.
Hope this helps! I haven't seen anyonelse post anything about this, so hope this is a little correct!
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