Telltale Games

shigoto · 09/01/2012, 12:11 pm

here the details it is in portuguese as that is the language of my home country

ssinatura do problema:
Nome do Evento de Problema: APPCRASH
Nome do Aplicativo: WalkingDead101.exe
Versão do Aplicativo: 2012.4.23.11289
Carimbo de Data/Hora do Aplicativo: 4f95e3ff
Nome do Módulo de Falhas: StackHash_240f
Versão do Módulo de Falhas: 6.1.7601.17725
Carimbo de Data/Hora do Módulo de Falhas: 4ec49b8f
Código de Exceção: c0000374
Deslocamento de Exceção: 000ce6c3
Versão do sistema operacional: 6.1.7601.2.1.0.256.1
Identificação da Localidade: 1046
Informações Adicionais 1: 240f
Informações Adicionais 2: 240f9152706aa4f19457f40632b4aa89
Informações Adicionais 3: 840b
Informações Adicionais 4: 840b0378ee726b7a856ea22f1180e0ce

womentigerthai · 11/10/2012, 07:44 pm

seems like we are having same problem here. i bought walking dead thru steam and when i tried to launch . i get the same message.

**MattP** · 11/13/2012, 09:56 am

There's a few things you can do to resolve this. First, make sure you meet the minimum requirements for the game. This is important. If you don't meet the minimum requirements, there may be little if anything we will be able to do to troubleshoot your issue. Also, please make sure you have the latest drivers for your video card.

Try unplugging your gamepad and rebooting your system.

If you're using Steam, verify the integrity of the game cache. If you're not sure how to do this, the link below will walk you through it.

https://support.steampowered.com/kb_...2037-QEUH-3335

Try right-clicking the game's executable, which is WalkingDead101.exe, and then click Run As Adminstrator.

Also try right-clicking the game's executable, click Properties, click the Compatibility tab, and then check the options to run in compatibility mode for Windows 98/ME. Also check the option to disable desktop composition.

If it's still not working, please uninstall and reinstall the game. When you uninstall the game, you will be prompted to keep your save files. If you don't want to lose your progress, definitely choose to keep your files. Once you reinstall the game and reach the Title Screen, a few updates will install. This could take a few moments, so insure you have a strong internet connection. When done, you should be taken to the Main Menu.

If you're using Steam, it's a slightly different process to uninstall and reinstall the game. First, right click on the game in your Steam library and choose to delete local content. Your save files should not be harmed during this process. When you reinstall the game all updates should install with it. This process could take some time, so insure you have a strong internet connection. When done, you should be able to launch the game as normal.

09/01/2012, 12:11 pm	#1
shigoto Junior Member Join Date: Sep 2012 Posts: 1	Walking dead.exe auto closing here the details it is in portuguese as that is the language of my home country ssinatura do problema: Nome do Evento de Problema: APPCRASH Nome do Aplicativo: WalkingDead101.exe Versão do Aplicativo: 2012.4.23.11289 Carimbo de Data/Hora do Aplicativo: 4f95e3ff Nome do Módulo de Falhas: StackHash_240f Versão do Módulo de Falhas: 6.1.7601.17725 Carimbo de Data/Hora do Módulo de Falhas: 4ec49b8f Código de Exceção: c0000374 Deslocamento de Exceção: 000ce6c3 Versão do sistema operacional: 6.1.7601.2.1.0.256.1 Identificação da Localidade: 1046 Informações Adicionais 1: 240f Informações Adicionais 2: 240f9152706aa4f19457f40632b4aa89 Informações Adicionais 3: 840b Informações Adicionais 4: 840b0378ee726b7a856ea22f1180e0ce

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11/10/2012, 07:44 pm	#2
womentigerthai Junior Member Join Date: Nov 2012 Posts: 2	seems like we are having same problem here. i bought walking dead thru steam and when i tried to launch . i get the same message.

11/13/2012, 09:56 am	#3
MattP Telltale Team Join Date: Jun 2011 Location: Bay Area, CA Posts: 904	There's a few things you can do to resolve this. First, make sure you meet the minimum requirements for the game. This is important. If you don't meet the minimum requirements, there may be little if anything we will be able to do to troubleshoot your issue. Also, please make sure you have the latest drivers for your video card. Try unplugging your gamepad and rebooting your system. If you're using Steam, verify the integrity of the game cache. If you're not sure how to do this, the link below will walk you through it. https://support.steampowered.com/kb_...2037-QEUH-3335 Try right-clicking the game's executable, which is WalkingDead101.exe, and then click Run As Adminstrator. Also try right-clicking the game's executable, click Properties, click the Compatibility tab, and then check the options to run in compatibility mode for Windows 98/ME. Also check the option to disable desktop composition. If it's still not working, please uninstall and reinstall the game. When you uninstall the game, you will be prompted to keep your save files. If you don't want to lose your progress, definitely choose to keep your files. Once you reinstall the game and reach the Title Screen, a few updates will install. This could take a few moments, so insure you have a strong internet connection. When done, you should be taken to the Main Menu. If you're using Steam, it's a slightly different process to uninstall and reinstall the game. First, right click on the game in your Steam library and choose to delete local content. Your save files should not be harmed during this process. When you reinstall the game all updates should install with it. This process could take some time, so insure you have a strong internet connection. When done, you should be able to launch the game as normal.