Telltale Games

gnubelebung · 09/07/2012, 05:11 am

Hello folks,

I didn't get an e-mail reply (apart from the automatic acknowledgement) to my support request sent 10 days ago, but maybe someone in this forums is able to provide support.

The was -- and still is -- the problem:

Quote:

I don't get any e-mail notifications on new blog posts (although I subscribed to the corresponding daily newsletter a week ago) or episode releases of The Walking Dead (no notifications regarding episode 2 or 3). I did check my spam folder. Please resolve this issue as soon as possible and send me a quick confirmation when you have.

**MattP** · 09/10/2012, 10:01 am

We are aware of this issue, and currently investigating a potential solution. We apologize for any inconvenience this has caused.

gnubelebung · 10/08/2012, 10:08 am

And that is totally not just an excuse because you don't have the capacity or will to have people work on it?

Could changing my e-mail address to one of another e-mail provider help?

**MattP** · 10/08/2012, 04:05 pm

I have looked into this issue and unfortunately these emails are no longer being sent out.

Cheeseness · 10/12/2012, 04:54 pm

If this is the case, why are there still weekly/daily digest options in the Telltale as it Happens section of the subscrption management page?

(apologies for resurrecting an old thread, but if this is incorrect infrmation, it should not be left as it is, and if it is correct, then those settings need to be removed)

**MattP** · 10/12/2012, 06:46 pm

I will forward this issue to the Web team to see what's going on here. Thanks for bringing it to our attention.

**MattP** · 10/17/2012, 05:03 pm

So all subscription choices you see there (other than the Interloper) are no longer active, but the page hasn't been updated yet. We hope to resume sending the Interloper on a monthly basis starting this month.

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09/10/2012, 10:01 am	#2
MattP Telltale Team Join Date: Jun 2011 Location: Bay Area, CA Posts: 907	We are aware of this issue, and currently investigating a potential solution. We apologize for any inconvenience this has caused.

10/08/2012, 10:08 am	#3
gnubelebung Junior Member Join Date: Apr 2012 Posts: 29	And that is totally not just an excuse because you don't have the capacity or will to have people work on it? Could changing my e-mail address to one of another e-mail provider help?

10/08/2012, 04:05 pm	#4
MattP Telltale Team Join Date: Jun 2011 Location: Bay Area, CA Posts: 907	I have looked into this issue and unfortunately these emails are no longer being sent out.

10/12/2012, 04:54 pm	#5
Cheeseness That guy Join Date: Mar 2008 Location: Australia Posts: 181	If this is the case, why are there still weekly/daily digest options in the Telltale as it Happens section of the subscrption management page? (apologies for resurrecting an old thread, but if this is incorrect infrmation, it should not be left as it is, and if it is correct, then those settings need to be removed)

10/12/2012, 06:46 pm	#6
MattP Telltale Team Join Date: Jun 2011 Location: Bay Area, CA Posts: 907	I will forward this issue to the Web team to see what's going on here. Thanks for bringing it to our attention.

10/17/2012, 05:03 pm	#7
MattP Telltale Team Join Date: Jun 2011 Location: Bay Area, CA Posts: 907	So all subscription choices you see there (other than the Interloper) are no longer active, but the page hasn't been updated yet. We hope to resume sending the Interloper on a monthly basis starting this month.