The Walking Dead Law and Order Legacies Jurassic Park Back to the future: The Game Puzzle Agent Sam & Max Tales of Monkey Island Wallace & Gromit's Grand Adventures More Telltale Games
Forgot your password?
No worries, we can help!

The Walking Dead

Go Back   Telltale Games Forums > Telltale Games Support > Game Support - General

Game Support - General Having trouble with a Telltale Product? Look below. Need to contact support? Click here : support@telltalegames.com

Reply
 
Thread Tools Search this Thread
Old 10/11/2012, 06:56 am   #101
DjNDB  Community Moderator
Community Moderator
 
DjNDB's Avatar
 
Join Date: Jan 2007
Location: Germany
Posts: 4,751
Default

Quote:
Originally Posted by Mediumchild View Post
I just reinstalled the game again, and this time it said under ALL episodes "coming soon" LOL WTF? Now I am downloading the game AGAIN from my account in the store...
I had that too yesterday in my VM installation. I am not sure what helped, but i think deleting some of the files under SyncFS did the trick.
__________________
I am a Community Moderator, and I am here to keep the Forum a fun place for everyone.
My posts represent my personal opinion. I am a volunteer, not a TTG employee.
DjNDB is online now   Reply With Quote
Old 10/11/2012, 07:00 am   #102
spawner
Senior Member
 
spawner's Avatar
 
Join Date: Feb 2011
Posts: 206
Default

What does deleting temp files implement ?
spawner is offline   Reply With Quote
Old 10/11/2012, 07:03 am   #103
xdeathknightx
Junior Member
 
Join Date: Jun 2009
Posts: 12
Default

Well I see a lot of people complaining but it worked fine for me. Thank god because if the official telltale downloader had kept it up I would have had a fit.

But yeah when you do something like this always back up your files and don't get rid of them before you are 100% sure it is working. And even then it might be handy to keep them so you can always restore your files should anything happen.

So thanks for doing this because I don't think I would have been playing the latest episode otherwise!

Last edited by xdeathknightx; 10/11/2012 at 07:12 am.
xdeathknightx is offline   Reply With Quote
Old 10/11/2012, 07:18 am   #104
McMurphy
Junior Member
 
Join Date: Aug 2012
Posts: 2
Default

There's a 'Temp' map in the 'SyncFs' map, deleting the files in that map made it work for me.
McMurphy is offline   Reply With Quote
Old 10/11/2012, 08:20 am   #105
Mediumchild
Junior Member
 
Join Date: Sep 2012
Posts: 13
Default

Now I suddenly have the black screen at start up problem after I downloaded the game FROM THE OFFICIAL SITE. Now the whole game wont start up unless I replace the preferences file from my back up files, but it's no use cuz I still cant reach the 4th episode. When all folders are copied into the telltale folder, black screen :/
Mediumchild is offline   Reply With Quote
Old 10/11/2012, 08:33 am   #106
Mediumchild
Junior Member
 
Join Date: Sep 2012
Posts: 13
Default

There is always a new freaking problem. Now when I click at the start up page the license crap appears again, so I click ok yeah get the license and the second time I try to click to get the game started it wont let me click anymore!
Mediumchild is offline   Reply With Quote
Old 10/11/2012, 09:07 am   #107
Aloof
Junior Member
 
Join Date: Oct 2012
Posts: 6
Default

When you manually download the files and just put them into your

\Users\***\Documents\Telltale Games\The Walking Dead\SyncFs\Data\**episode**

folder, the game will maybe launch but immediately crash. What you have to do is to copy the files into the game folder here, too:

Program Files\Telltale Games\The Walking Dead\GameData\Pack\***episode**

If there is no episode folder in your game directory, create it, Episode 4 would be:

Program Files\Telltale Games\The Walking Dead\GameData\Pack\WalkingDead104
Aloof is offline   Reply With Quote
Old 10/11/2012, 09:21 am   #108
fangorn
Member
 
Join Date: Jun 2012
Posts: 39
Default

I tried this method but, gives "connection failed for:" for all the files.
fangorn is offline   Reply With Quote
Old 10/11/2012, 09:41 am   #109
mrmojorisin
Junior Member
 
Join Date: Sep 2012
Posts: 8
Default

This is ridiculous i'm not gonna download each individual file for each episode. Especially since the guy who put these on here doesn't even have a Mac to test it and he's not even from the U.S (no offense) this is awful that we all have the same downloading issue with this game and telltale just doesn't care.
mrmojorisin is offline   Reply With Quote
Old 10/11/2012, 09:50 am   #110
Mediumchild
Junior Member
 
Join Date: Sep 2012
Posts: 13
Default

Quote:
Originally Posted by DjNDB View Post
I had that too yesterday in my VM installation. I am not sure what helped, but i think deleting some of the files under SyncFS did the trick.
I still dont know how I was able to finally get the game working again and REPLACE that file. You are right it was indeed that file that is responsible for all the settings, like whether you play full screen or in window mode. Now I just have to be a little more patient getting the files implemented into the client. I think this depends on how fast the internet is at any given second lol. The solution to this problem overall is high speed internet, but it's quite ridiculous by telltale to expect this from all its customers.
Mediumchild is offline   Reply With Quote
Old 10/11/2012, 10:03 am   #111
Mediumchild
Junior Member
 
Join Date: Sep 2012
Posts: 13
Default

AT LAST! I reached the starting sequence of episode 4. After clicking "get" like a 100 times on each episode they're installed. Already looking forward to installing episode 5. *cough* lol

edit: I seriously installed this game like 50 times and the license problem seemed to be fixed by changing the password like 5 times so that the login screen would reappear and let me log in anew.
Mediumchild is offline   Reply With Quote
Old 10/11/2012, 10:14 am   #112
chrulri
Junior Member
 
Join Date: May 2012
Posts: 9
Default

YES! I forgot about my daily Windows Backup ;D Luckily I could restore to a previous "prefs.prop" and can continue my storyline now. Awesome! Good Luck to you guys!
chrulri is offline   Reply With Quote
Old 10/11/2012, 10:17 am   #113
julie_31313
Junior Member
 
Join Date: Jun 2012
Posts: 3
Default Manual download, Json/Python

I have tried numerous times to download but its not working. It downloads and then says windows can't open file. I've tried this for the last 4 hours and am getting a bit frustrated. I don't know what else to do, even sent TellTale support an email. Episodes 1 thru 3 all downloaded just fine, no problems at all..... I can't figure out why episode 4 is being so difficult. What else can I do?
julie_31313 is offline   Reply With Quote
Old 10/11/2012, 10:25 am   #114
DjNDB  Community Moderator
Community Moderator
 
DjNDB's Avatar
 
Join Date: Jan 2007
Location: Germany
Posts: 4,751
Default

It's sad that it doesn't work for everyone, but so far it's the only workaround that i know for this issue.

Quote:
Originally Posted by julie_31313 View Post
It downloads and then says windows can't open file.
How are you trying to download the files?
It sounds like your browser might try to do something weird.

You can try the manual download with a different browser, or try the python download script.
__________________
I am a Community Moderator, and I am here to keep the Forum a fun place for everyone.
My posts represent my personal opinion. I am a volunteer, not a TTG employee.
DjNDB is online now   Reply With Quote
Old 10/11/2012, 10:29 am   #115
Mediumchild
Junior Member
 
Join Date: Sep 2012
Posts: 13
Default

Quote:
Originally Posted by julie_31313 View Post
I have tried numerous times to download but its not working. It downloads and then says windows can't open file. I've tried this for the last 4 hours and am getting a bit frustrated. I don't know what else to do, even sent TellTale support an email. Episodes 1 thru 3 all downloaded just fine, no problems at all..... I can't figure out why episode 4 is being so difficult. What else can I do?
I have had to install all 4 episodes manually, just do it with episode 4 but make sure you keep back up of your saved games and just in case all folders.
Mediumchild is offline   Reply With Quote
Old 10/11/2012, 11:15 am   #116
julie_31313
Junior Member
 
Join Date: Jun 2012
Posts: 3
Default Thank you all....

I have tried the manual download numerous times, using the Json and python. I clicked on the links provided under Episode 4..... could be that I'm doing it wrong. I finally received a response from Telltale:

Hi Julie,

Please ensure you have a strong internet connection and are logged into your telltale account before attempting the download. Also, you may try connecting to a different network.

Thank you,
Matt

I'm not sure what part of the game is messed up wasn't understood but apparently to them it boils down to it being my internet connection and not a malfunctioning game. I wrote him back and told him there were numerous people having difficulty downloading the game and if they took the time to read the support forums or the Telltale Facebook page they would know that. I'm getting beyond aggravated
julie_31313 is offline   Reply With Quote
Old 10/11/2012, 12:08 pm   #117
marsson
Junior Member
 
Join Date: Oct 2012
Posts: 15
Default

Yay! Now my save files are "gone" too! Thank you very much >.>
The save files are still there but nothing I've done has made the game recognise the files... this sucks so incredibly damn much!
marsson is offline   Reply With Quote
Old 10/11/2012, 12:19 pm   #118
DjNDB  Community Moderator
Community Moderator
 
DjNDB's Avatar
 
Join Date: Jan 2007
Location: Germany
Posts: 4,751
Default

Quote:
Originally Posted by marsson View Post
Yay! Now my save files are "gone" too! Thank you very much >.>
The save files are still there but nothing I've done has made the game recognise the files... this sucks so incredibly damn much!
If you have a recent Windows version and haven't disabled that option, you might be able to restore them by right clicking the "The Walking dead" folder, selecting "properties", and "restore previous version". If that's not working, you can try it on the prefs.prop only.
__________________
I am a Community Moderator, and I am here to keep the Forum a fun place for everyone.
My posts represent my personal opinion. I am a volunteer, not a TTG employee.

Last edited by DjNDB; 10/12/2012 at 03:28 pm.
DjNDB is online now   Reply With Quote
Old 10/11/2012, 12:24 pm   #119
spawner
Senior Member
 
spawner's Avatar
 
Join Date: Feb 2011
Posts: 206
Default

McMurphy you only just deleted that Temp in the SyncFS folder without doing what DJ... suggested or you did what he did aswell ?
spawner is offline   Reply With Quote
Old 10/11/2012, 12:30 pm   #120
marsson
Junior Member
 
Join Date: Oct 2012
Posts: 15
Default

Quote:
Originally Posted by DjNDB View Post
If you have a recent Windows version and haven't disabled that option, you might be able to restore them by right clicking the "The Walking dead" folder, selecting "settings", and "restore previous version". If that's not working, you can try it on the prefs.prop only.
Well in my stupidity I tried reinstalling the game, but now I can't download any episode at all due to the ******* connection error >.> so any attempt to restore the files to their earlier state (a system restore didn't fix this) is futile... I think I'm gonna go outside and bury myself...
marsson is offline   Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -8. The time now is 01:35 pm.


Powered by vBulletin® Version 3.8.2
Copyright ©2000 - 2013, Jelsoft Enterprises Ltd.
Telltale Games - © 2013 Telltale, Incorporated. All rights reserved.
Home  |   Store  |   Blogs  |   Forums  |   Product Support  |   Corporate Info  |   Press Releases  |   Jobs  |   Terms of Use  |   Privacy Policy