Telltale Games

Shinuzi · 10/13/2012, 11:31 am

First off, I want to say that I have felt extremely let down in terms of support. I am extremely dissatisfied with the lack of any communication between me and Telltale "support"

Now the actual problem. My 360 saves are corrupted. My saves no longer have my choices. They all recommend restarting at the first episode with random choices, even though I have beat every episode besides 4.

I don't know how many issues there are with 360 customers. But seeing a stickied thread for just PS3 Users and their save corruption, and that Telltale is communicating ONLY with Sony, infuriates me. This isn't just a PS3 issue, and I feel Telltale is handling all these problems with the poorest of customer service.

Please delete my other thread. I do not believe Telltale will look at it because I didn't put TWD in brackets for the title.

Shinuzi · 10/13/2012, 11:47 am

I also have 3 save files. But seeing as you are only addressing PS3 issues, that doesn't really mean much probably.

Shinuzi · 10/13/2012, 02:27 pm

Anything Telltale?

**MattP** · 10/13/2012, 09:05 pm

I apologize for the problem you are experiencing. You mentioned your choices are not carrying over. Do you have the Title Update installed? Also, have you completed all previous episodes by playing through the credits of each episode?

We are aware of an issue with saves loading from only one slot, is this what you are experiencing?

Alternatively, if you are experiencing data corruption, can you please attach the save corruption message you received?

Shinuzi · 10/13/2012, 10:57 pm

Quote:

Originally Posted by MattP

I apologize for the problem you are experiencing. You mentioned your choices are not carrying over. Do you have the Title Update installed? Also, have you completed all previous episodes by playing through the credits of each episode?

We are aware of an issue with saves loading from only one slot, is this what you are experiencing?

Alternatively, if you are experiencing data corruption, can you please attach the save corruption message you received?

I have no idea what this "title update" is. I just tried playing The Walking Dead and no update happened and the problem I am having is still persisting. I sat through each of the credits in the game. All the saves start from episode 1. I can select each one, but the option always starts on the 3rd save. I don't have any corruption message.

**MattP** · 10/14/2012, 12:12 am

We released a title update for the Walking Dead just after Episode 2 became available. You would have been prompted to download and install this update anytime after it's release if you were on xbox live when you started playing the Walking Dead. Clearing your system cache will remove the update, and it would need to be reacquired before playing the game again.

You mentioned that the 3rd save slot is the only one that loads. We are aware of this issue and investigating a solution. However, this save slot should function normally. If episode 1 begins when selecting this slot, and you you had save progress past that point, then it's likely you need to reacquire the title update. Please make sure you are logged into your account and connected to xbox live before launching the game again.

Shinuzi · 10/14/2012, 11:00 am

Every other save can load. Its just when I start the game and go to the continue save files screen, the cursor always starts on the 3rd save spot. I can load all the others just fine, it's just that they all start on episode 1, point blank.

Next racy · 10/14/2012, 03:49 pm

I'm more than a little worried that telltale doesn't know that this problem exists. It happened to me and it only took me five minutes to Google to figure out there was a problem. Are we really saying that telltale has no idea what's going on with the Xbox 360 saves?

**MattP** · 10/15/2012, 10:19 am

We are aware of the Xbox only issue where no matter which save slot is selected, only 1 will load. We do know that this issue only occurs when Episode 4 is installed, and appears to occur when the last played save file has a completed Episode 3 save. Removing Episode 4 will allow other slots to be accessed, and it's possible that completing (or re-completing) Episode 3 on another slot will allow that slot to be accessed once Episode 4 is installed. We are actively trying to track down the cause of this issue, and once we do, we will offer a fix.

Shinuzi · 10/15/2012, 02:51 pm

I can load each save Matt. All of them say I have had no progress in each one.

Shinuzi · 10/16/2012, 07:18 pm

Again, I can go into each save Matt. But each time I go into a save that exists, there is no progress. Each episode starts on 1. I can select each save slot, but again; each save slot says I have not made progress. I may be repeating myself here, but I feel like I really need to get this point across.

orphenakakirito · 10/17/2012, 12:00 pm

same problems, first install of epsiode 1 and 2 goes with release of epsiode 3

Quote:

Originally Posted by MattP

We released a title update for the Walking Dead just after Episode 2 became available. You would have been prompted to download and install this update anytime after it's release if you were on xbox live when you started playing the Walking Dead. Clearing your system cache will remove the update, and it would need to be reacquired before playing the game again.

You mentioned that the 3rd save slot is the only one that loads. We are aware of this issue and investigating a solution. However, this save slot should function normally. If episode 1 begins when selecting this slot, and you you had save progress past that point, then it's likely you need to reacquire the title update. Please make sure you are logged into your account and connected to xbox live before launching the game again.

Shinuzi · 10/17/2012, 05:54 pm

Well?

**MattP** · 10/17/2012, 06:01 pm

Please try logging out of your profile once you are in the game. You will be taken to the title screen. Log back in and then press Continue. If this does not work, please verify your save slots are working properly.

To do this, load your save from slot 1. Once in game, pause and return to the main menu. Look at your save slots and make sure slot 1 is highlighted. Now load your save from slot 2. Once in game, again pause and return to the main menu. Look at your save slots and make sure slot 2 is highlighted. Now load slot 3, and once in game pause and return to the menu and check to see that slot 3 is highlighted.

If each slot was properly highlighted, but still only loads episode 1, then your save games are more than likely lost. To ensure you do not encounter this issue again, please exit the game to the dashboard, go to your settings and then storage and delete the save game for your user profile. This will reset your prefs when you next log in and your saves should act properly going forward.

Shinuzi · 10/22/2012, 01:49 pm

Is there any hope of a patch, or will I just have to do the workaround?

**MattP** · 10/22/2012, 01:53 pm

We are still working on patching this issue. Please note that the workaround is only a way to get your game back to a playable state and then maintaining this state until a patch is released. As long as you always exit the game through the Main menu, you should not experience this issue.

pleasetakeabow · 10/22/2012, 09:13 pm

Quote:

Originally Posted by mattp

we are aware of the xbox only issue where no matter which save slot is selected, only 1 will load. We do know that this issue only occurs when episode 4 is installed, and appears to occur when the last played save file has a completed episode 3 save. Removing episode 4 will allow other slots to be accessed, and it's possible that completing (or re-completing) episode 3 on another slot will allow that slot to be accessed once episode 4 is installed. We are actively trying to track down the cause of this issue, and once we do, we will offer a fix.

how do you remove ep.4 from xbox?

Shinuzi · 10/22/2012, 10:00 pm

Quote:

Originally Posted by MattP

We are still working on patching this issue. Please note that the workaround is only a way to get your game back to a playable state and then maintaining this state until a patch is released. As long as you always exit the game through the Main menu, you should not experience this issue.

Will I have to do the workaround before a patch is released in order for my game to work properly again?

**MattP** · 10/23/2012, 02:29 pm

To remove Episode 4, exit to the Dashboard, tab all the way to the right and find the Settings, then Storage option. Find the Walking Dead folder, open it, find Episode 4 only, and then choose to delete it. Make sure you only delete Episode 4!

In regards to the workaround, you should still have access to 1 save slot, though if you would like to play from the save files on the other save slots before the patch is released, then yes you would need to use the workaround. Again, please note that the workaround does not modify or change any files, all it does reload the game to the same state it was in before the other slots became unaccessible. As long as you exit through the Main menu, you should not have this problem again.

Shinuzi · 10/24/2012, 01:21 pm

Quote:

Originally Posted by MattP

To remove Episode 4, exit to the Dashboard, tab all the way to the right and find the Settings, then Storage option. Find the Walking Dead folder, open it, find Episode 4 only, and then choose to delete it. Make sure you only delete Episode 4!

In regards to the workaround, you should still have access to 1 save slot, though if you would like to play from the save files on the other save slots before the patch is released, then yes you would need to use the workaround. Again, please note that the workaround does not modify or change any files, all it does reload the game to the same state it was in before the other slots became unaccessible. As long as you exit through the Main menu, you should not have this problem again.

Do I need to do the workaround in order for the patch to work if one comes out?

10/13/2012, 11:31 am	#1
Shinuzi Member Join Date: Oct 2012 Posts: 32	[TWD] 360 saves corrupted First off, I want to say that I have felt extremely let down in terms of support. I am extremely dissatisfied with the lack of any communication between me and Telltale "support" Now the actual problem. My 360 saves are corrupted. My saves no longer have my choices. They all recommend restarting at the first episode with random choices, even though I have beat every episode besides 4. I don't know how many issues there are with 360 customers. But seeing a stickied thread for just PS3 Users and their save corruption, and that Telltale is communicating ONLY with Sony, infuriates me. This isn't just a PS3 issue, and I feel Telltale is handling all these problems with the poorest of customer service. Please delete my other thread. I do not believe Telltale will look at it because I didn't put TWD in brackets for the title.

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10/13/2012, 11:47 am	#2
Shinuzi Member Join Date: Oct 2012 Posts: 32	I also have 3 save files. But seeing as you are only addressing PS3 issues, that doesn't really mean much probably.

10/13/2012, 02:27 pm	#3
Shinuzi Member Join Date: Oct 2012 Posts: 32	Anything Telltale?

10/13/2012, 09:05 pm	#4
MattP Telltale Team Join Date: Jun 2011 Location: Bay Area, CA Posts: 904	I apologize for the problem you are experiencing. You mentioned your choices are not carrying over. Do you have the Title Update installed? Also, have you completed all previous episodes by playing through the credits of each episode? We are aware of an issue with saves loading from only one slot, is this what you are experiencing? Alternatively, if you are experiencing data corruption, can you please attach the save corruption message you received?

10/14/2012, 12:12 am	#6
MattP Telltale Team Join Date: Jun 2011 Location: Bay Area, CA Posts: 904	We released a title update for the Walking Dead just after Episode 2 became available. You would have been prompted to download and install this update anytime after it's release if you were on xbox live when you started playing the Walking Dead. Clearing your system cache will remove the update, and it would need to be reacquired before playing the game again. You mentioned that the 3rd save slot is the only one that loads. We are aware of this issue and investigating a solution. However, this save slot should function normally. If episode 1 begins when selecting this slot, and you you had save progress past that point, then it's likely you need to reacquire the title update. Please make sure you are logged into your account and connected to xbox live before launching the game again.

10/14/2012, 11:00 am	#7
Shinuzi Member Join Date: Oct 2012 Posts: 32	Every other save can load. Its just when I start the game and go to the continue save files screen, the cursor always starts on the 3rd save spot. I can load all the others just fine, it's just that they all start on episode 1, point blank.

10/14/2012, 03:49 pm	#8
Next racy Junior Member Join Date: Oct 2012 Posts: 2	I'm more than a little worried that telltale doesn't know that this problem exists. It happened to me and it only took me five minutes to Google to figure out there was a problem. Are we really saying that telltale has no idea what's going on with the Xbox 360 saves?

10/15/2012, 10:19 am	#9
MattP Telltale Team Join Date: Jun 2011 Location: Bay Area, CA Posts: 904	We are aware of the Xbox only issue where no matter which save slot is selected, only 1 will load. We do know that this issue only occurs when Episode 4 is installed, and appears to occur when the last played save file has a completed Episode 3 save. Removing Episode 4 will allow other slots to be accessed, and it's possible that completing (or re-completing) Episode 3 on another slot will allow that slot to be accessed once Episode 4 is installed. We are actively trying to track down the cause of this issue, and once we do, we will offer a fix.

10/15/2012, 02:51 pm	#10
Shinuzi Member Join Date: Oct 2012 Posts: 32	I can load each save Matt. All of them say I have had no progress in each one.

10/16/2012, 07:18 pm	#11
Shinuzi Member Join Date: Oct 2012 Posts: 32	Again, I can go into each save Matt. But each time I go into a save that exists, there is no progress. Each episode starts on 1. I can select each save slot, but again; each save slot says I have not made progress. I may be repeating myself here, but I feel like I really need to get this point across.

10/17/2012, 05:54 pm	#13
Shinuzi Member Join Date: Oct 2012 Posts: 32	Well?

10/17/2012, 06:01 pm	#14
MattP Telltale Team Join Date: Jun 2011 Location: Bay Area, CA Posts: 904	Please try logging out of your profile once you are in the game. You will be taken to the title screen. Log back in and then press Continue. If this does not work, please verify your save slots are working properly. To do this, load your save from slot 1. Once in game, pause and return to the main menu. Look at your save slots and make sure slot 1 is highlighted. Now load your save from slot 2. Once in game, again pause and return to the main menu. Look at your save slots and make sure slot 2 is highlighted. Now load slot 3, and once in game pause and return to the menu and check to see that slot 3 is highlighted. If each slot was properly highlighted, but still only loads episode 1, then your save games are more than likely lost. To ensure you do not encounter this issue again, please exit the game to the dashboard, go to your settings and then storage and delete the save game for your user profile. This will reset your prefs when you next log in and your saves should act properly going forward.

10/22/2012, 01:49 pm	#15
Shinuzi Member Join Date: Oct 2012 Posts: 32	Is there any hope of a patch, or will I just have to do the workaround?

10/22/2012, 01:53 pm	#16
MattP Telltale Team Join Date: Jun 2011 Location: Bay Area, CA Posts: 904	We are still working on patching this issue. Please note that the workaround is only a way to get your game back to a playable state and then maintaining this state until a patch is released. As long as you always exit the game through the Main menu, you should not experience this issue.

10/23/2012, 02:29 pm	#19
MattP Telltale Team Join Date: Jun 2011 Location: Bay Area, CA Posts: 904	To remove Episode 4, exit to the Dashboard, tab all the way to the right and find the Settings, then Storage option. Find the Walking Dead folder, open it, find Episode 4 only, and then choose to delete it. Make sure you only delete Episode 4! In regards to the workaround, you should still have access to 1 save slot, though if you would like to play from the save files on the other save slots before the patch is released, then yes you would need to use the workaround. Again, please note that the workaround does not modify or change any files, all it does reload the game to the same state it was in before the other slots became unaccessible. As long as you exit through the Main menu, you should not have this problem again.