Telltale Games

**MattP** · 10/13/2012, 08:45 pm

Please try reinstalling Steam.

AshleyTheNeko · 10/13/2012, 09:29 pm

Upon looking further into this being a Steam issue, and discovering that it was a conversion into a new file format to allow more efficient patching, I tried reinstalling steam, to no avail. It still doesn't work.

AshleyTheNeko · 10/14/2012, 12:55 pm

Still having problems.

AshleyTheNeko · 10/15/2012, 06:58 am

I STILL can't play, and I still haven't gotten a reply from support. I'm not the only one having this problem. Are you working on it? Can we get some communication here?

**MattP** · 10/15/2012, 09:17 am

I'm sorry you are still experiencing this problem.

This is a bit extreme, but please try removing all Walking Dead game data, including your saves (you can try backing these files up in another directory to avoid losing your progress). Your saves are located in Documents\Telltale Games\The Walking Dead. Please delete or remove this folder in its entirety. Also make sure there are no lingering files in steamapps\common\the walking dead sub-directory in your Steam folder.

Once this is done, uninstall and then reinstall Steam. Now try reinstalling The Walking Dead (but do not move your saves back just yet). Once installed, try to run the game. If the game now works, please close the game and try moving your saves back. If you again expereince the issue where the game will not run, then it's more than likely that your prefs file is corrupted, and can no longer be accessed. Unfortunately this means your saves cannot be accessed either.

AshleyTheNeko · 10/15/2012, 09:57 am

Thank you so much. All it took was deleting the saves folder, and my game started. Didn't crash when I went full screen. I don't really mind losing my saves, I'm just glad I can play.

**MattP** · 10/15/2012, 10:08 am

I'm glad it's working for you now and I do apologize for the long delay getting this sorted out.

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10/13/2012, 08:45 pm	#21
MattP Telltale Team Join Date: Jun 2011 Location: Bay Area, CA Posts: 904	Please try reinstalling Steam.

10/13/2012, 09:29 pm	#22
AshleyTheNeko Member Join Date: Aug 2012 Posts: 46	Upon looking further into this being a Steam issue, and discovering that it was a conversion into a new file format to allow more efficient patching, I tried reinstalling steam, to no avail. It still doesn't work.

10/14/2012, 12:55 pm	#23
AshleyTheNeko Member Join Date: Aug 2012 Posts: 46	Still having problems.

10/15/2012, 06:58 am	#24
AshleyTheNeko Member Join Date: Aug 2012 Posts: 46	I STILL can't play, and I still haven't gotten a reply from support. I'm not the only one having this problem. Are you working on it? Can we get some communication here?

10/15/2012, 09:17 am	#25
MattP Telltale Team Join Date: Jun 2011 Location: Bay Area, CA Posts: 904	I'm sorry you are still experiencing this problem. This is a bit extreme, but please try removing all Walking Dead game data, including your saves (you can try backing these files up in another directory to avoid losing your progress). Your saves are located in Documents\Telltale Games\The Walking Dead. Please delete or remove this folder in its entirety. Also make sure there are no lingering files in steamapps\common\the walking dead sub-directory in your Steam folder. Once this is done, uninstall and then reinstall Steam. Now try reinstalling The Walking Dead (but do not move your saves back just yet). Once installed, try to run the game. If the game now works, please close the game and try moving your saves back. If you again expereince the issue where the game will not run, then it's more than likely that your prefs file is corrupted, and can no longer be accessed. Unfortunately this means your saves cannot be accessed either.

10/15/2012, 09:57 am	#26
AshleyTheNeko Member Join Date: Aug 2012 Posts: 46	Thank you so much. All it took was deleting the saves folder, and my game started. Didn't crash when I went full screen. I don't really mind losing my saves, I'm just glad I can play.

10/15/2012, 10:08 am	#27
MattP Telltale Team Join Date: Jun 2011 Location: Bay Area, CA Posts: 904	I'm glad it's working for you now and I do apologize for the long delay getting this sorted out.