Telltale Games

dustpuffs · 10/16/2012, 06:08 pm

Quote:

Originally Posted by puzzlebox

Hi guys, just want to let you know that Telltale is actively working on this. The official statement here will be updated as soon as a fix is available. They are definitely aware of the issue, and want to get you started on episode 4 as soon as possible!

Thanks for the update, I appreciate it!

loandbehold · 10/16/2012, 07:24 pm

I understand there will always be technical problems and I hate to put it this way but, when I bought all the episodes in advance there was no problem with no delay is taking my $. It's been at least 2 days since TT posted they were fixing this issue. What gives ?!:

dustpuffs · 10/17/2012, 12:54 pm

Also Windows 7 64 bit. One week later....

sigridoliv · 10/17/2012, 04:19 pm

What the.. Can you fix this PLEASE? I'm on Windows 7, and it fucking sucks that you haven't fixed this yet.

Mikael.h1 · 10/17/2012, 08:42 pm

Only a couple of replies bit interestingly they like me use win7 and we are two with 64 bit. Still too few to conclude if there is a Common factor. I just thought we might help ttg with some information om what systems we are running. Since it is silence from them. Still connot download.

**MattP** · 10/17/2012, 09:24 pm

We have isolated the issue that was preventing people from downloading Episode 4. Please shut down and re-launch the game application. A new patch will automatically download and then you should be able to download all episodes through the in-game menu. I do apologize for the delay in sorting this out.

Mikael.h1 · 10/17/2012, 10:24 pm

Quote:

Originally Posted by MattP

We have isolated the issue that was preventing people from downloading Episode 4. Please shut down and re-launch the game application. A new patch will automatically download and then you should be able to download all episodes through the in-game menu. I do apologize for the delay in sorting this out.

Great. Thank you. Ill try it when I get home. Can you give us some more info on what the problem was. Just curious.

dustpuffs · 10/18/2012, 01:21 pm

Quote:

Originally Posted by MattP

We have isolated the issue that was preventing people from downloading Episode 4. Please shut down and re-launch the game application. A new patch will automatically download and then you should be able to download all episodes through the in-game menu. I do apologize for the delay in sorting this out.

I am not a tech savvy person, so please feel free to think " idiot!" all you want, but I need some help. Yesterday I tried downloading, and the game loaded to 10% and just stuck there; it didn't give me the error message anymore, but wouldn't go beyond ten percent. Today I read this message, and was not certain how exactly they want me to shut down and relaunch the game application. I tried shutting down my computer, then turning it back on and downloading, but it's been over an hour and it's still sitting at ten percent. I would appreciate any help I can get.

jughedd · 10/18/2012, 02:35 pm

Hip! Hip! Hooray!
Ep 4 finally downloaded & installed quickly & smoothly - I have started to play the game & all seems well.
I hope things go as well for all you frustrated gamers out there.
Good luck & happy zombie bashing to all.

helix6666 · 10/18/2012, 03:53 pm

hey Telltale, still getting the error that my account has no license for this game. Can anyone please help me? im getting really tired of begging for support all over the forums.

**MattP** · 10/18/2012, 04:02 pm

Your account looks fine on this end, please ensure you enter your login details correctly and are connected to the internet when you launch the game.

dustpuffs · 10/18/2012, 04:02 pm

I feel like going off on my computer like Lee on a babysitter. Hours of staring at the two of them while my computer stays on 10% is making me crazy.

fallonbear409gmail.com · 10/18/2012, 04:28 pm

I'm either stuck at 10 percent or i still get the message. I'm so pissed off it's not even funny.

**MattP** · 10/18/2012, 04:38 pm

You may need to uninstall and reinstall the game. When you do this, choose to remove all files, including prefs and saves. After reinstalling the game, all episodes should be available again. I apologize for any loss of save games you incur during this process.

dustpuffs · 10/18/2012, 04:40 pm

I was afraid of that.

jughedd · 10/19/2012, 03:56 pm

Sorry to see that some of you are still having problems -I don't know if it will help but there are 2 things I did before Ep4 finally downloaded successfully for me:
1- I deleted the files in the Temp Folder (not the folder itself).
2- I launched the game in Administrative Mode (right click the game's shortcut on the desktop & click on "Run as administrator". I saw these tips on this forum & don't know if they actually helped - but they can't hurt either. Good luck...

GAZZAD · 10/26/2012, 01:48 pm

Quote:

Originally Posted by MattP

You may need to uninstall and reinstall the game. When you do this, choose to remove all files, including prefs and saves. After reinstalling the game, all episodes should be available again. I apologize for any loss of save games you incur during this process.

sorry but i dont accept that as a solution, there is a law here in the UK that states goods that are sold to a consumer should be fit for purpose under the Sale of Goods Act 1979 you can read it here

http://www.which.co.uk/consumer-righ...t/your-rights/

GAZZAD · 10/29/2012, 02:18 am

So matt have you guys come up with a solution yet?? I think you should start refunding people if you cant deliver the goods

GAZZAD · 11/20/2012, 02:53 am

so all this time has past and i am still waiting for a fix and a reply from Mattp actually, the locked sticky at the top of the forum is false and misinforming people that the game is now fixed which it isnt. please Mattp can we have an official fix (that works) to finish my game that i paid for or give me a full refund.

i am not prepared to reinstall the whole game that is absurd!!! i have a load of time invested in the game i cant just go losing saves? please provide a fix for episode 4, the way you treat your customers is horrendus, ive been gaming for a long long time and i have never come across such a useless, ignorant company such as telltale, i feel like i have been conned.

10/16/2012, 07:24 pm	#202
loandbehold Junior Member Join Date: Aug 2012 Posts: 1	How long is this going to take ? I understand there will always be technical problems and I hate to put it this way but, when I bought all the episodes in advance there was no problem with no delay is taking my $. It's been at least 2 days since TT posted they were fixing this issue. What gives ?!:

10/18/2012, 02:35 pm	#209
jughedd jughedd Join Date: May 2008 Location: New York City Posts: 11	Hip! Hip! Hooray! Ep 4 finally downloaded & installed quickly & smoothly - I have started to play the game & all seems well. I hope things go as well for all you frustrated gamers out there. Good luck & happy zombie bashing to all. __________________ jughedd Last edited by jughedd; 10/18/2012 at 04:10 pm.

10/19/2012, 03:56 pm	#216
jughedd jughedd Join Date: May 2008 Location: New York City Posts: 11	Sorry to see that some of you are still having problems -I don't know if it will help but there are 2 things I did before Ep4 finally downloaded successfully for me: 1- I deleted the files in the Temp Folder (not the folder itself). 2- I launched the game in Administrative Mode (right click the game's shortcut on the desktop & click on "Run as administrator". I saw these tips on this forum & don't know if they actually helped - but they can't hurt either. Good luck... __________________ jughedd

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10/17/2012, 12:54 pm	#203
dustpuffs having fun Join Date: Aug 2012 Location: In a shoe Posts: 251	Also Windows 7 64 bit. One week later....

10/17/2012, 04:19 pm	#204
sigridoliv Junior Member Join Date: Oct 2012 Posts: 1	What the.. Can you fix this PLEASE? I'm on Windows 7, and it fucking sucks that you haven't fixed this yet.

10/17/2012, 08:42 pm	#205
Mikael.h1 Junior Member Join Date: Oct 2012 Posts: 22	Only a couple of replies bit interestingly they like me use win7 and we are two with 64 bit. Still too few to conclude if there is a Common factor. I just thought we might help ttg with some information om what systems we are running. Since it is silence from them. Still connot download.

10/17/2012, 09:24 pm	#206
MattP Telltale Team Join Date: Jun 2011 Location: Bay Area, CA Posts: 907	We have isolated the issue that was preventing people from downloading Episode 4. Please shut down and re-launch the game application. A new patch will automatically download and then you should be able to download all episodes through the in-game menu. I do apologize for the delay in sorting this out.

10/18/2012, 03:53 pm	#210
helix6666 Junior Member Join Date: Jul 2012 Posts: 17	hey Telltale, still getting the error that my account has no license for this game. Can anyone please help me? im getting really tired of begging for support all over the forums.

10/18/2012, 04:02 pm	#211
MattP Telltale Team Join Date: Jun 2011 Location: Bay Area, CA Posts: 907	Your account looks fine on this end, please ensure you enter your login details correctly and are connected to the internet when you launch the game.

10/18/2012, 04:02 pm	#212
dustpuffs having fun Join Date: Aug 2012 Location: In a shoe Posts: 251	I feel like going off on my computer like Lee on a babysitter. Hours of staring at the two of them while my computer stays on 10% is making me crazy.

10/18/2012, 04:28 pm	#213
fallonbear409gmail.com Junior Member Join Date: Sep 2012 Posts: 4	I'm either stuck at 10 percent or i still get the message. I'm so pissed off it's not even funny.

10/18/2012, 04:38 pm	#214
MattP Telltale Team Join Date: Jun 2011 Location: Bay Area, CA Posts: 907	You may need to uninstall and reinstall the game. When you do this, choose to remove all files, including prefs and saves. After reinstalling the game, all episodes should be available again. I apologize for any loss of save games you incur during this process.

10/18/2012, 04:40 pm	#215
dustpuffs having fun Join Date: Aug 2012 Location: In a shoe Posts: 251	I was afraid of that.

10/29/2012, 02:18 am	#218
GAZZAD Junior Member Join Date: Oct 2012 Posts: 24	So matt have you guys come up with a solution yet?? I think you should start refunding people if you cant deliver the goods

11/20/2012, 02:53 am	#219
GAZZAD Junior Member Join Date: Oct 2012 Posts: 24	so all this time has past and i am still waiting for a fix and a reply from Mattp actually, the locked sticky at the top of the forum is false and misinforming people that the game is now fixed which it isnt. please Mattp can we have an official fix (that works) to finish my game that i paid for or give me a full refund. i am not prepared to reinstall the whole game that is absurd!!! i have a load of time invested in the game i cant just go losing saves? please provide a fix for episode 4, the way you treat your customers is horrendus, ive been gaming for a long long time and i have never come across such a useless, ignorant company such as telltale, i feel like i have been conned.