Telltale Games

Ramz 4 Uk · 10/20/2012, 06:11 am

Hi there i recently purchased an in app purchase for £10.49 for episodes 2-5. Unfortunately i had problems when i purchased the app yesterday when episodes 2 and 3 where not available, i was told to delete the app and reinstall it which i have done. Episodes 2 and 3 are now available for me but when i wanted to download episodes 2 and 3, it says that i need to pay either £2.99 or £10.49 again. Ive already paid £10.49 for the episodes and i do not want to pay the same price again, Ive clicked the restore button but that still did not restore my purchase, please can you help as i am eager to play episodes 2 and 3.

As the restore button does not work for me is there any other way i can retrieve my in app purchase of £10.49 for episodes 2-5?.

Berandor · 10/20/2012, 10:01 am

I just went as if to purchase again, but instead of asking for my password it told me I'd already paid and then it unlocked the episodes. Well, theoretically, since they're not out according to my game.

Ramz 4 Uk · 10/20/2012, 10:22 am

when i click on the mulipack icon it asks for my apple ID password, im assuming im going to have to pay for the episodes again. Is there a way to retrieve my in app purchase of £10.49 which i purchased yesterday. i Think its not right for me to purchase the muti pack again, please help me anyone who knows an answer to my problem.

Skullzy · 10/20/2012, 05:31 pm

I've done this, it asks for your password, then goes on to say purchasing then says you already paid for it. Then show episode 2&3 available. My problem is they either download to 99.99% or sit at 0% and says no internet connection available. I've been told by friends to just keep trying, apparently it worked for them.

Ramz 4 Uk · 10/22/2012, 07:32 am

I had a problem when downloading, while downloading it would say i have no internet connection. just keep on downloading it, and it should download fully. it worked for me on my 3rd attempt. I think it may be a bug in which telltale need to update the app. Hope this helped.

acolledge · 10/22/2012, 02:39 pm

Same here. All I get from Telltale is "Make sure you have a good Wifi connection". Well my Wifi is just fine.

acolledge · 10/23/2012, 07:06 pm

Alright. I had to restore my iPad to factory settings and reload everything - but now its installing.

acolledge · 10/23/2012, 09:27 pm

Nope. Spoke too soon.

**MattP** · 10/25/2012, 12:00 pm

We are aware of this issue, and currently investigating a potential solution. Please try shutting down the game application and restarting the device. Make sure you are logged into the iTunes account that purchased the game before attempting the download again.

Skullzy · 10/27/2012, 05:46 pm

Quote:

Originally Posted by MattP

We are aware of this issue, and currently investigating a potential solution. Please try shutting down the game application and restarting the device. Make sure you are logged into the iTunes account that purchased the game before attempting the download again.

Seems like this is the solution for all the problems on TWD. Does Telltale think we are all freakin idiots Matt P? Do you think we haven't tried this already?

10/20/2012, 06:11 am	#1
Ramz 4 Uk Junior Member Join Date: Oct 2012 Posts: 9	In app purchase asking me to purchase again Hi there i recently purchased an in app purchase for £10.49 for episodes 2-5. Unfortunately i had problems when i purchased the app yesterday when episodes 2 and 3 where not available, i was told to delete the app and reinstall it which i have done. Episodes 2 and 3 are now available for me but when i wanted to download episodes 2 and 3, it says that i need to pay either £2.99 or £10.49 again. Ive already paid £10.49 for the episodes and i do not want to pay the same price again, Ive clicked the restore button but that still did not restore my purchase, please can you help as i am eager to play episodes 2 and 3. As the restore button does not work for me is there any other way i can retrieve my in app purchase of £10.49 for episodes 2-5?.

10/22/2012, 07:32 am	#5
Ramz 4 Uk Junior Member Join Date: Oct 2012 Posts: 9	download problems I had a problem when downloading, while downloading it would say i have no internet connection. just keep on downloading it, and it should download fully. it worked for me on my 3rd attempt. I think it may be a bug in which telltale need to update the app. Hope this helped.

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
L&O:L inapp purchase error	wenhaver	Game Support - General	5	01/11/2012 03:13 pm
Option to Purchase Season When You Own An Episode Already?	Shannon Spencer Fox	Sam & Max Series Discussion	2	11/25/2010 08:55 am
Backordered item in my purchase	Solve91	Shopping or Activation Support	13	05/05/2010 09:21 am

10/20/2012, 10:01 am	#2
Berandor Junior Member Join Date: Oct 2012 Posts: 3	I just went as if to purchase again, but instead of asking for my password it told me I'd already paid and then it unlocked the episodes. Well, theoretically, since they're not out according to my game.

10/20/2012, 10:22 am	#3
Ramz 4 Uk Junior Member Join Date: Oct 2012 Posts: 9	when i click on the mulipack icon it asks for my apple ID password, im assuming im going to have to pay for the episodes again. Is there a way to retrieve my in app purchase of £10.49 which i purchased yesterday. i Think its not right for me to purchase the muti pack again, please help me anyone who knows an answer to my problem.

10/20/2012, 05:31 pm	#4
Skullzy Junior Member Join Date: Oct 2012 Posts: 17	I've done this, it asks for your password, then goes on to say purchasing then says you already paid for it. Then show episode 2&3 available. My problem is they either download to 99.99% or sit at 0% and says no internet connection available. I've been told by friends to just keep trying, apparently it worked for them.

10/22/2012, 02:39 pm	#6
acolledge Junior Member Join Date: Sep 2012 Posts: 16	Same here. All I get from Telltale is "Make sure you have a good Wifi connection". Well my Wifi is just fine.

10/23/2012, 07:06 pm	#7
acolledge Junior Member Join Date: Sep 2012 Posts: 16	Alright. I had to restore my iPad to factory settings and reload everything - but now its installing.

10/23/2012, 09:27 pm	#8
acolledge Junior Member Join Date: Sep 2012 Posts: 16	Nope. Spoke too soon.

10/25/2012, 12:00 pm	#9
MattP Telltale Team Join Date: Jun 2011 Location: Bay Area, CA Posts: 904	We are aware of this issue, and currently investigating a potential solution. Please try shutting down the game application and restarting the device. Make sure you are logged into the iTunes account that purchased the game before attempting the download again.