Telltale Games

**MattP** · 10/26/2012, 10:23 am

Please try logging out and back into your account.

Roland_D11 · 10/27/2012, 12:52 pm

Matt, is there any word on whether you could reproduce the bug I encountered at Telltale? It is getting extremely frustrating, none of the steps you suggested changed anything.

And I ask again (since the question was ignored before): Who do I have to contact for a refund? I don't want to contact a lawyer for this....

**MattP** · 10/29/2012, 10:27 am

I have updated your account with a new serial number. Please log out of your account and then log back in and try to start the game again.

Unfotunately we cannot offer a refund for a digital title you purchased 6 months ago. I understand the problems you are having with Episode 4 and am happy to offer any assistance I can. If you have already tried a clean install on a computer that you've never installed the Walking Dead on, with no save data carried over, and still cannot get the game to run, then your account is probably the problem. Hopefully the new serial will resolve this. If not, I will put in a request to our Web team to investigate your account.

When logging in, make sure you properly enter your email address and password.

Meenum · 11/16/2012, 05:31 pm

Well I'm having the exact same issue with The Walking Dead game as well. When trying to purchase it, I was informed that my billing address was incorrect. Going back and trying to fix it, I somehow was almost charged 3 times. I, however, was charged the one time, went through, yet I still have no game. I've called the number provided and emailed the support, but no word back. Help?

**MattP** · 11/19/2012, 10:38 am

You currently have an open purchase order because none of the transactions went through. If you are sure your information is correct, please contact your bank for more information. Any charges that may still appear on your account are only temporary and will not be processed.

vixvicco · 11/21/2012, 03:25 pm

Never mind it fixed itself. I had originally said I had the same problem.

10/26/2012, 10:23 am	#21
MattP Telltale Team Join Date: Jun 2011 Location: Bay Area, CA Posts: 904	Please try logging out and back into your account. Last edited by MattP; 10/26/2012 at 10:34 am.

11/21/2012, 03:25 pm	#26
vixvicco Junior Member Join Date: Sep 2012 Posts: 26	Never mind it fixed itself. I had originally said I had the same problem. Last edited by vixvicco; 11/21/2012 at 03:29 pm.

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10/27/2012, 12:52 pm	#22
Roland_D11 Junior Member Join Date: Jul 2009 Posts: 9	Matt, is there any word on whether you could reproduce the bug I encountered at Telltale? It is getting extremely frustrating, none of the steps you suggested changed anything. And I ask again (since the question was ignored before): Who do I have to contact for a refund? I don't want to contact a lawyer for this....

10/29/2012, 10:27 am	#23
MattP Telltale Team Join Date: Jun 2011 Location: Bay Area, CA Posts: 904	I have updated your account with a new serial number. Please log out of your account and then log back in and try to start the game again. Unfotunately we cannot offer a refund for a digital title you purchased 6 months ago. I understand the problems you are having with Episode 4 and am happy to offer any assistance I can. If you have already tried a clean install on a computer that you've never installed the Walking Dead on, with no save data carried over, and still cannot get the game to run, then your account is probably the problem. Hopefully the new serial will resolve this. If not, I will put in a request to our Web team to investigate your account. When logging in, make sure you properly enter your email address and password.

11/16/2012, 05:31 pm	#24
Meenum Junior Member Join Date: Nov 2012 Posts: 4	Well I'm having the exact same issue with The Walking Dead game as well. When trying to purchase it, I was informed that my billing address was incorrect. Going back and trying to fix it, I somehow was almost charged 3 times. I, however, was charged the one time, went through, yet I still have no game. I've called the number provided and emailed the support, but no word back. Help?

11/19/2012, 10:38 am	#25
MattP Telltale Team Join Date: Jun 2011 Location: Bay Area, CA Posts: 904	You currently have an open purchase order because none of the transactions went through. If you are sure your information is correct, please contact your bank for more information. Any charges that may still appear on your account are only temporary and will not be processed.