Telltale Games

tabacco · 07/07/2008, 05:12 am

Hi all,

We'll be taking the store offline for some work starting in about two hours. During the maintenance, only the store and shopping carts will be affected. The main page, forums, blogs, comics, etc. should remain available.

The bad news:
No, we're not releasing Homestar Ruiner today. Sorry. We'll be announcing a release date soon.

The good news: Instead, we'll be releasing the very newest version of our store, with lots of improvements that should please those of you who've had trouble in the past!

Right now I can't predict too closely how long the store will be down for. Assuming all goes smoothly, it shouldn't be more than an hour or two.

Harley Quinn · 07/07/2008, 06:28 am

When the store is back I'm wanting to be seeing Max plushes there!

tabacco · 07/07/2008, 06:34 am

We're not adding any products, sorry

wisp · 07/07/2008, 06:39 am

what? you can't program plushies and such? what kind of website-...ahh...-guy are you?

Guybrush Threepwood · 07/07/2008, 07:53 am

http://www.telltalegames.com/samandmax/

Damn. Is it meant to be like that?

Edit: The Bone page just had a warning saying that it was down, yet it was displaying fine. Now that warning has gone. Weird!

**Jake** · 07/07/2008, 07:55 am

I think series pages had to go down as well since you can buy things off of them.

tabacco · 07/07/2008, 07:59 am

Heh I forgot to turn off the Bone page apparently. Shouldn't matter too much, though.

Site's looking good, we should have things back on pretty soon now.

(Also, you weren't supposed to be able to see the red warning bars... that's been fixed now

)

tabacco · 07/07/2008, 09:20 am

Okay, store's back up! Enjoy.

(Note that only the checkout process will look different with the new version... the store itself looks pretty much the same

)

**Jake** · 07/07/2008, 09:29 am

Feel free to test it by buying as many things as you can afford! Get gifts for your friends!

Derwin · 07/07/2008, 09:40 am

You guys just changed the checkout process to try and get us to buy stuff to see the new version... you guys are tricky bastids. I will have to wait until SBG4AP comes out to see it, however, as funds will not allow for frivolous hat purchases.

**Jake** · 07/07/2008, 09:45 am

The change is actually quite large under the hood! While the checkout path is now different (and very much refined), we've also moved to a new fulfillment warehouse (yaaay!!!). So, that's awesome.

Extreme kudos to Doug, Mike, Eric, and Emily for working this stuff out. I made a few gifs!

Derwin · 07/07/2008, 09:47 am

The fact that you are now handling your own processing is pretty sweet. Thanks for a bit more on the details of this update. I know it wont affect my daily life, but I still enjoy hearing what is going on behind the scenes of these updates.

**Jake** · 07/07/2008, 09:50 am

We have yet to see how it works out, but this should (hopefully) put a stop to a lot of the weird in appropriate customs charges and mislabeled boxes people have been getting. We'll have to wait and see once things actually start shipping out. It's going to be a better experience for sure, but how much better is still TBD.

tabacco · 07/07/2008, 09:55 am

It should also mean more reliable shipping overseas. Also, better packaging and such. Now I sit here all day watching my error report mailbox to see what goes wrong that we didn't find in the last month of testing

Edit: Right after I wrote this, our UK test subject let me know he got his test shipment. It shipped on 7/3 and got there today (7/7), so that should say something about the improvement

Guybrush Threepwood · 07/07/2008, 10:10 am

Quote:

Originally Posted by tabacco

It should also mean more reliable shipping overseas. Also, better packaging and such. Now I sit here all day watching my error report mailbox to see what goes wrong that we didn't find in the last month of testing

Edit: Right after I wrote this, our UK test subject let me know he got his test shipment. It shipped on 7/3 and got there today (7/7), so that should say something about the improvement

*wipes tear* I love you guys.

(also, shouldn't that be 3/7, since it is your UK test subject?)

Morden · 07/07/2008, 10:30 am

Quote:

Originally Posted by Jake

The change is actually quite large under the hood!

Yea, right! That's what my surgeon tells me! Seriously though, any improvement is good. And the warehouse news just warms my heart.

Quote:

Right after I wrote this, our UK test subject let me know he got his test shipment. It shipped on 7/3 and got there today (7/7), so that should say something about the improvement

If you want to test how well it works when you send things to Sweden, you can always hit me with some complementary Sam & Max merchandise and I'll tell you all about when it got here. How does that sound?

BadStrong · 07/07/2008, 12:25 pm

Yes sir, that is some neato news. Personally, I find the Strong Bad merch link very awesome.

dg10050 · 07/07/2008, 06:48 pm

Yay, I can see all of the shipping prices without having to select each one individually to compare them.

jmm · 07/07/2008, 10:32 pm

Small glitch with the Billing and Shipping Address forms: If you change the selected country, the State/Province combo is replaced by a textbox, but the value remains. So if you had, for instance "Florida", you'd get "FL".

Major problem: The process crashed after entering my billing information and hitting "Proceed to Next Step".

"Sorry, something went wrong with your request. Our tech people have been notified."

Edit: My street name has an apostrophe: that broke your code. Adding a second apostrophe solved the problem (e.g.: O''Reilly)

tabacco · 07/08/2008, 08:46 am

The first one's actually intentional. We might change it, though, if it causes problems.

The second problem should be fixed now.

07/07/2008, 05:12 am	#1
tabacco I Feel Fantastic Join Date: Sep 2006 Location: Marin County, CA Posts: 2,129	Store... [lives again! It is reborn...] Hi all, We'll be taking the store offline for some work starting in about two hours. During the maintenance, only the store and shopping carts will be affected. The main page, forums, blogs, comics, etc. should remain available. The bad news: No, we're not releasing Homestar Ruiner today. Sorry. We'll be announcing a release date soon. *The good* news:** Instead, we'll be releasing the very newest version of our store, with lots of improvements that should please those of you who've had trouble in the past! Right now I can't predict too closely how long the store will be down for. Assuming all goes smoothly, it shouldn't be more than an hour or two.

07/07/2008, 06:28 am	#2
Harley Quinn Max's Minion Join Date: Feb 2008 Location: Spiceworld Posts: 696	When the store is back I'm wanting to be seeing Max plushes there! __________________ Sam and Max on Facebook!

07/07/2008, 06:39 am	#4
wisp annoying...and ignored Join Date: Aug 2007 Location: somewhere, Germany Posts: 1,142	what? you can't program plushies and such? what kind of website-...ahh...-guy are you? __________________ Corn is no place for a mighty warrior!

07/07/2008, 07:53 am	#5
Guybrush Threepwood You fight like a cow! Join Date: Mar 2007 Location: England Posts: 2,228	http://www.telltalegames.com/samandmax/ Damn. Is it meant to be like that? Edit: The Bone page just had a warning saying that it was down, yet it was displaying fine. Now that warning has gone. Weird! __________________ Sign here for Bone 3! (with 701+ signatures!)

07/07/2008, 09:45 am	#11
Jake Telltale Team Join Date: Mar 2005 Location: San Francisco, CA Posts: 5,843	The change is actually quite large under the hood! While the checkout path is now different (and very much refined), we've also moved to a new fulfillment warehouse (yaaay!!!). So, that's awesome. Extreme kudos to Doug, Mike, Eric, and Emily for working this stuff out. I made a few gifs! Last edited by Jake; 07/07/2008 at 10:15 am.

07/07/2008, 06:34 am	#3
tabacco I Feel Fantastic Join Date: Sep 2006 Location: Marin County, CA Posts: 2,129	We're not adding any products, sorry

07/07/2008, 07:55 am	#6
Jake Telltale Team Join Date: Mar 2005 Location: San Francisco, CA Posts: 5,843	I think series pages had to go down as well since you can buy things off of them.

07/07/2008, 07:59 am	#7
tabacco I Feel Fantastic Join Date: Sep 2006 Location: Marin County, CA Posts: 2,129	Heh I forgot to turn off the Bone page apparently. Shouldn't matter too much, though. Site's looking good, we should have things back on pretty soon now. (Also, you weren't supposed to be able to see the red warning bars... that's been fixed now )

07/07/2008, 09:20 am	#8
tabacco I Feel Fantastic Join Date: Sep 2006 Location: Marin County, CA Posts: 2,129	Okay, store's back up! Enjoy. (Note that only the checkout process will look different with the new version... the store itself looks pretty much the same )

07/07/2008, 09:29 am	#9
Jake Telltale Team Join Date: Mar 2005 Location: San Francisco, CA Posts: 5,843	Feel free to test it by buying as many things as you can afford! Get gifts for your friends!

07/07/2008, 09:40 am	#10
Derwin Max's PH-Neutral Chewtoy Join Date: Oct 2006 Location: Colorado, USA Posts: 736	You guys just changed the checkout process to try and get us to buy stuff to see the new version... you guys are tricky bastids. I will have to wait until SBG4AP comes out to see it, however, as funds will not allow for frivolous hat purchases.

07/07/2008, 09:47 am	#12
Derwin Max's PH-Neutral Chewtoy Join Date: Oct 2006 Location: Colorado, USA Posts: 736	The fact that you are now handling your own processing is pretty sweet. Thanks for a bit more on the details of this update. I know it wont affect my daily life, but I still enjoy hearing what is going on behind the scenes of these updates.

07/07/2008, 09:50 am	#13
Jake Telltale Team Join Date: Mar 2005 Location: San Francisco, CA Posts: 5,843	We have yet to see how it works out, but this should (hopefully) put a stop to a lot of the weird in appropriate customs charges and mislabeled boxes people have been getting. We'll have to wait and see once things actually start shipping out. It's going to be a better experience for sure, but how much better is still TBD.

07/07/2008, 09:55 am	#14
tabacco I Feel Fantastic Join Date: Sep 2006 Location: Marin County, CA Posts: 2,129	It should also mean more reliable shipping overseas. Also, better packaging and such. Now I sit here all day watching my error report mailbox to see what goes wrong that we didn't find in the last month of testing Edit: Right after I wrote this, our UK test subject let me know he got his test shipment. It shipped on 7/3 and got there today (7/7), so that should say something about the improvement Last edited by tabacco; 07/07/2008 at 09:58 am.

07/07/2008, 12:25 pm	#17
BadStrong I got me a rainstick, Join Date: Apr 2008 Location: West of the Great American Desert. Posts: 378	Yes sir, that is some neato news. Personally, I find the Strong Bad merch link very awesome. __________________ Current. All my friends are strangers.

07/07/2008, 06:48 pm	#18
dg10050 Owner of S&M:StH #911 Join Date: Jan 2007 Posts: 275	Yay, I can see all of the shipping prices without having to select each one individually to compare them. __________________ Call me DG.

07/07/2008, 10:32 pm	#19
jmm Fremen Fedaykin Join Date: Apr 2007 Location: Arrakis (also known as Dune) Posts: 1,177	Small glitch with the Billing and Shipping Address forms: If you change the selected country, the State/Province combo is replaced by a textbox, but the value remains. So if you had, for instance "Florida", you'd get "FL". Major problem: The process crashed after entering my billing information and hitting "Proceed to Next Step". "Sorry, something went wrong with your request. Our tech people have been notified." Edit: My street name has an apostrophe: that broke your code. Adding a second apostrophe solved the problem (e.g.: O''Reilly) Last edited by jmm; 07/07/2008 at 10:40 pm. Reason: Bug + Workaround

07/08/2008, 08:46 am	#20
tabacco I Feel Fantastic Join Date: Sep 2006 Location: Marin County, CA Posts: 2,129	The first one's actually intentional. We might change it, though, if it causes problems. The second problem should be fixed now.

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