Telltale Games

hokiemarine · 11/28/2012, 09:10 am

I've played through 4 chapters and gotten to episode 5 twice now and both times when I try to start episode 5 it restarts me at episode 1 and deletes all progress. Is there any way to fix this or to get a refund because this is beyond annoying and I have no intention of playing through the whole game again, complete waste of time.

Bunholder · 11/28/2012, 06:05 pm

Same thing here. Lost 4 hours of play time on episode 5, and before that I lost 1. Second time it has happened on this episode alone, I don't know if there is any reason to play through it again unless I plan to finish it in one sitting. I wouldn't mind a refund at this point too.

RDPwnedYou · 11/29/2012, 08:48 am

what you should do is make sure you're playing on save slot 3 and this problem should not occur

cgblack · 11/29/2012, 02:27 pm

I also had this issue, but with slot 1 save and on episode 3.
I went to load a save on episode 3, but it started me on episode 1.
When I went back to load, my save for episode 3 was gone.
And from what I have found, it says to refrain from using slot 3...

Miyuzaki · 11/30/2012, 08:12 am

I'm having exactly the same issue, this is a complete waste of time, all of that data gone in seconds

**MattP** · 11/30/2012, 12:05 pm

We have submitted a patch to Microsoft to fix this issue. Hopefully this patch will be approved soon and then distributed automatically when the game is launched while on Xbox Live.

depACE · 12/01/2012, 04:45 pm

So when you say "fix this issue" do you mean fix it for future players or is my game going to be there once I get the patch?

Holmes108 · 12/02/2012, 08:35 am

I need to know this too, please. I finished Episode 2 on my last sitting. When I load my game, it automatically sets me up to select Episode 3, but when I load it, it loads Episode 1.

I can load Episode 1, and Episode 2. But every time I Select Episode 3, it just loads Episode 1 again.

Are all of my choices now lost?

offishall · 12/03/2012, 06:52 am

Will this bring our saves back? I will be damned if I am playing through again.

kris23 · 12/03/2012, 07:33 am

Quote:

Originally Posted by offishall

Will this bring our saves back? I will be damned if I am playing through again.

I so agree with you...

Holmes108 · 12/03/2012, 10:27 am

Got prompted for an update today, and my savegame seems back, safe and sound. Able to load episode 3 no problem, and the "Previously on..." segment seems to have maintained my choices.

Note: When selecting my episode, it started me back at the beginning, when I actually was probably half way through. However, returning to the menu and selecting "rewind" allowed me to choose my proper checkpoint.

kris23 · 12/03/2012, 10:32 am

Quote:

Originally Posted by Holmes108

Got prompted for an update today, and my savegame seems back, safe and sound. Able to load episode 3 no problem, and the "Previously on..." segment seems to have maintained my choices.

Did your update just come randomly or did you have to go into the game or?

Holmes108 · 12/04/2012, 08:56 am

Quote:

Originally Posted by kris23

Did your update just come randomly or did you have to go into the game or?

As soon as I launched the game, I got the prompt, like a standard title update (not a dashboard update).

Holmes108 · 12/04/2012, 09:04 am

Quote:

Originally Posted by Holmes108

As soon as I launched the game, I got the prompt, like a standard title update (not a dashboard update).

Oh my god. Okay, it's screwed up again. As I said yesterday, I was able to get my game back after some playing around, and an update.

Now, when loading up, once again Episode 3 just brought me to episode 1. I quit, went back to the main menu, and went back to Episode 3.

There was no "Rewind" option on Episode 3, even though I'm well into it. Clicking on Episode 3 again actually loaded Episode 3 this time, but at the very beginning. So I had sat through the "Previously on..." segment (with my choices from prior episodes seemingly intact).

Once again, I exit to the main menu, and now the "Rewind" option is there, with all of the check points up to the chapter I actually left on.

WTF is going on here Telltale?

Long story short, once again my game is fine and intact, but I have to select Chapter 3 three full times, and exit back to the main menu before it will load the proper checkpoint.

Edit: actually it appears I was sent slightly back in the game. Maybe lost 20 minutes or half hour. But could be worse.

**MattP** · 12/04/2012, 11:02 am

This Title Update has not been approved yet, so you must have received the last title update. We are still waiting to hear back from Microsoft.

11/28/2012, 09:10 am	#1
hokiemarine Junior Member Join Date: Nov 2012 Posts: 2	Starting me over on episode one I've played through 4 chapters and gotten to episode 5 twice now and both times when I try to start episode 5 it restarts me at episode 1 and deletes all progress. Is there any way to fix this or to get a refund because this is beyond annoying and I have no intention of playing through the whole game again, complete waste of time.

11/30/2012, 08:12 am	#5
Miyuzaki Junior Member Join Date: Nov 2012 Posts: 1	Irritating I'm having exactly the same issue, this is a complete waste of time, all of that data gone in seconds

12/03/2012, 06:52 am	#9
offishall Junior Member Join Date: Apr 2012 Posts: 4	Will this bring our saves back? I will be damned if I am playing through again. Last edited by offishall; 12/03/2012 at 06:58 am.

12/03/2012, 10:27 am	#11
Holmes108 Junior Member Join Date: Dec 2012 Posts: 5	Got prompted for an update today, and my savegame seems back, safe and sound. Able to load episode 3 no problem, and the "Previously on..." segment seems to have maintained my choices. Note: When selecting my episode, it started me back at the beginning, when I actually was probably half way through. However, returning to the menu and selecting "rewind" allowed me to choose my proper checkpoint. Last edited by Holmes108; 12/03/2012 at 10:31 am.

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11/28/2012, 06:05 pm	#2
Bunholder Junior Member Join Date: Nov 2012 Posts: 2	Same thing here. Lost 4 hours of play time on episode 5, and before that I lost 1. Second time it has happened on this episode alone, I don't know if there is any reason to play through it again unless I plan to finish it in one sitting. I wouldn't mind a refund at this point too.

11/29/2012, 08:48 am	#3
RDPwnedYou Junior Member Join Date: Nov 2012 Location: On Planet Earth Posts: 15	what you should do is make sure you're playing on save slot 3 and this problem should not occur

11/29/2012, 02:27 pm	#4
cgblack Junior Member Join Date: Nov 2012 Posts: 1	I also had this issue, but with slot 1 save and on episode 3. I went to load a save on episode 3, but it started me on episode 1. When I went back to load, my save for episode 3 was gone. And from what I have found, it says to refrain from using slot 3...

11/30/2012, 12:05 pm	#6
MattP Telltale Team Join Date: Jun 2011 Location: Bay Area, CA Posts: 904	We have submitted a patch to Microsoft to fix this issue. Hopefully this patch will be approved soon and then distributed automatically when the game is launched while on Xbox Live.

12/01/2012, 04:45 pm	#7
depACE Junior Member Join Date: Dec 2012 Posts: 1	So when you say "fix this issue" do you mean fix it for future players or is my game going to be there once I get the patch?

12/02/2012, 08:35 am	#8
Holmes108 Junior Member Join Date: Dec 2012 Posts: 5	I need to know this too, please. I finished Episode 2 on my last sitting. When I load my game, it automatically sets me up to select Episode 3, but when I load it, it loads Episode 1. I can load Episode 1, and Episode 2. But every time I Select Episode 3, it just loads Episode 1 again. Are all of my choices now lost?

12/04/2012, 11:02 am	#15
MattP Telltale Team Join Date: Jun 2011 Location: Bay Area, CA Posts: 904	This Title Update has not been approved yet, so you must have received the last title update. We are still waiting to hear back from Microsoft.