Telltale Games

Squirtle · 12/05/2012, 05:30 pm

I've gotta say, this is kinda pathetic. I am unable to play the season finale that is raved about everywhere I look because Telltale has yet to fix a bug that has been here since episode 2.

As some of you may or may not be aware, there is a huge bug that causes your saved game files to not be read. So all of your saves are there....But can't be accessed.

There's been several workarounds put out by people having the problem, but none of them are working anymore. The file that reads the saves is updating automatically when I change it so I can't even fix it myself now.

I'd post this thread in support, but Telltale is too busy receiving awards to glance at the place. So now me and several, possibly hundreds or thousands with this problem get to sit around and wait for a fix for a problem that hasn't even been acknowledged by Telltale.

This is probably going to get moved because they don't want people to think Telltale isn't perfect, but at least don't pretend this isn't a big problem.

From this ex-fan to the developers: Stop patting yourself on the back and finish your job, or give me and everyone else a full refund.

I paid for The Walking Dead the video game, not 4 episodes, a cliff-hanger, and 2 months of mind-numbing frustration with people I don't even know.

Rant = Over

Fix your game.

marcu5 · 12/05/2012, 05:32 pm

dude, i've been complaining about that bug since episode 2 as well. i lost all my saves twice.

Tyrant · 12/05/2012, 05:46 pm

Works fine for me. On PC and my Playstation.

Mornai · 12/05/2012, 05:50 pm

I don't think this is the correct forum to voice your concerns. This thread provides links to the various technical support forums where i think your problem can be better addressed. Just because this area is more popular doesn't mean it will get the problem solved any quicker.

Squirtle · 12/05/2012, 06:01 pm

Quote:

Originally Posted by Mornai

I don't think this is the correct forum to voice your concerns. This thread provides links to the various technical support forums where i think your problem can be better addressed. Just because this area is more popular doesn't mean it will get the problem solved any quicker.

"Better addressed".

ha.

"Your save files are corrupted and probably not recoverable, look for a workaround"

^Telltale's only comment and fix

Maybe if they realize that this is actually a PROBLEM and work to solve it, they won't be recognized as the single worst customer support group as of this year. (They're winning out over Ubisoft, that's an accomplishment)

Tyrant · 12/05/2012, 06:20 pm

Do you run your games in administrative mode?

Jim_Weinermobile · 12/05/2012, 06:37 pm

Quote:

Originally Posted by Tyrant

Works fine for me. On PC and my Playstation.

Sometimes, just for fun, I like to barge into a cancer ward and scream "I DONT HAVE CANCER, BITCHES!"

Yertos · 12/05/2012, 08:07 pm

Quote:

Originally Posted by Jim_Weinermobile

Sometimes, just for fun, I like to barge into a cancer ward and scream "I DONT HAVE CANCER, BITCHES!"

Lol.

jimrawr · 12/31/2012, 06:26 pm

Would also like to know how to fix this problem.. Cannot load any of my saves, only played an hour of the game.. Dont want to start over and just lose them again

WhyYouNoWork · 01/02/2013, 08:48 am

Don't replace prefs.prop inside C:\Program Files (x86)\Steam\steamapps\common\the walking dead\Pack\default, delete it.

The problem is usually caused by re-installing the game, or performing a verify on your game cache via Steam, which replaces prefs.prop with a default/blank file.

Deleting the file causes it to use the prefs.prop stored with your saves, rather than the Walking Dead game directory.

If that fails to work, copy the prefs.prop file from your saves directory into your game directory. (but you shouldn't have to do that)

If you no longer have your original prefs.prop from your saves directory, then you might be in trouble.

chocolate10113 · 01/03/2013, 01:37 pm

Same problem here. And I'm very disappointed in Telltale because this would be a great game if it worked without having to screw around with it for hours before trying to play!

12/05/2012, 05:30 pm	#1
Squirtle Junior Member Join Date: Oct 2012 Posts: 8	I'm gonna be "that" guy and post this I've gotta say, this is kinda pathetic. I am unable to play the season finale that is raved about everywhere I look because Telltale has yet to fix a bug that has been here since episode 2. As some of you may or may not be aware, there is a huge bug that causes your saved game files to not be read. So all of your saves are there....But can't be accessed. There's been several workarounds put out by people having the problem, but none of them are working anymore. The file that reads the saves is updating automatically when I change it so I can't even fix it myself now. I'd post this thread in support, but Telltale is too busy receiving awards to glance at the place. So now me and several, possibly hundreds or thousands with this problem get to sit around and wait for a fix for a problem that hasn't even been acknowledged by Telltale. This is probably going to get moved because they don't want people to think Telltale isn't perfect, but at least don't pretend this isn't a big problem. From this ex-fan to the developers: Stop patting yourself on the back and finish your job, or give me and everyone else a full refund. I paid for The Walking Dead the video game, not 4 episodes, a cliff-hanger, and 2 months of mind-numbing frustration with people I don't even know. Rant = Over Fix your game.

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12/05/2012, 05:32 pm	#2
marcu5 Senior Member Join Date: Jul 2012 Posts: 395	dude, i've been complaining about that bug since episode 2 as well. i lost all my saves twice.

12/05/2012, 05:46 pm	#3
Tyrant Senior Member Join Date: Nov 2012 Posts: 136	Works fine for me. On PC and my Playstation.

12/05/2012, 05:50 pm	#4
Mornai Always Have Hope Join Date: Oct 2012 Location: Ohio, U.S.A. Posts: 1,032	I don't think this is the correct forum to voice your concerns. This thread provides links to the various technical support forums where i think your problem can be better addressed. Just because this area is more popular doesn't mean it will get the problem solved any quicker.

12/05/2012, 06:20 pm	#6
Tyrant Senior Member Join Date: Nov 2012 Posts: 136	Do you run your games in administrative mode?

12/31/2012, 06:26 pm	#9
jimrawr Junior Member Join Date: Dec 2012 Posts: 12	Would also like to know how to fix this problem.. Cannot load any of my saves, only played an hour of the game.. Dont want to start over and just lose them again

01/02/2013, 08:48 am	#10
WhyYouNoWork Junior Member Join Date: Sep 2012 Posts: 5	Don't replace prefs.prop inside C:\Program Files (x86)\Steam\steamapps\common\the walking dead\Pack\default, delete it. The problem is usually caused by re-installing the game, or performing a verify on your game cache via Steam, which replaces prefs.prop with a default/blank file. Deleting the file causes it to use the prefs.prop stored with your saves, rather than the Walking Dead game directory. If that fails to work, copy the prefs.prop file from your saves directory into your game directory. (but you shouldn't have to do that) If you no longer have your original prefs.prop from your saves directory, then you might be in trouble.

01/03/2013, 01:37 pm	#11
chocolate10113 Junior Member Join Date: Dec 2012 Posts: 10	Same problem here. And I'm very disappointed in Telltale because this would be a great game if it worked without having to screw around with it for hours before trying to play!