Unable to flip switch 9!

[sp0rtl1fe]

Originally Posted by MattP

That's alright, I appreciate the quick response. We do have an unconfirmed theory that we are now testing and hopefully will have an update soon.

That's very nice to hear. Please keep us updated Matt. Communication is greatly appreciated.

[M1L0]

Originally Posted by jluton

When interacting with the console, if you look at the instructions, you will become unable to interact with the switches. If you go ahead and memorize the switch placements, after activating 6 and 5, switch 9 is no longer available to interact with. When the cursor is on the switch, nothing comes up. I have back up and changed my interactions with people in previous sections. I have talked to everybody and interacted with everything that you can interact with, but nothing makes switch 9 available.

This. Exactly

[M1L0]

Originally Posted by MattP

Thanks for the information. Can you tell me what episodes you have installed? Do you have all 5 or just 1-3?

I have all 5

[Moe Howard]

I'm stuck there too and have issues with notepad and have 1-3 installed

[MattP]

M1LO - Do you have all 5 episodes purchased only or all 5 installed? Did you install episodes 4 and 5 after playing Episode 3? If so, how far did you get before installing them? Have you uninstalled those episodes at any time?

[M1L0]

Yes, I was downloading 5 while playing through 3. But now all are downloaded and installed and I still get no icon on switch 9

[M1L0]

No I have not uninstalled any episodes. Like I said I was downloading as I played and last night I got stuck on this glitch about the same time I finished downloading 4&5. I am still getting nothing on that switch though and it still glitches out if I try to look at notepad

[MattP]

Since you have all 5 episodes installed, shut down and then restart the xbox, and then re-launch the game. We have just confirmed that if you do this, then load your save, you can continue playing normally.

This also works if you have episode 4 OR episode 5 installed, instead of both.

[M1L0]

Ok just made sure they are all installed. I'll try this and let you know.

[eddie7978]

i only have 1-3 downloaded and cant see the 9 switch.. if i dl 4 and 5 your saying ill be able to see tge 9 switch?

[M1L0]

Yep, it's working now. I appreciate it.

[MattP]

Eddie, yes if you download 4 or 5 or both, confirm they are installed, and then restart your xbox, you will be able to continue past this point.

[Minji]

Thank you for looking into this Matt. Does your team plan on fixing this in the future for the people who might not be able to purchase all the episodes at once?

[MattP]

We are still investigating the cause of this issue. Luckily our QA team was able to determine a quick and simple workaround, but I do understand your concern. Hopefully we can isolate the cause of this problem in the near future.

[Purple_Eye]

Cheers guys, i downloaded ep 4, restarted my xbox and it worked. Thanks for the speedy help.

[Moe Howard]

Originally Posted by MattP

We are still investigating the cause of this issue. Luckily our QA team was able to determine a quick and simple workaround, but I do understand your concern. Hopefully we can isolate the cause of this problem in the near future.

I'll try it too.

[u7sr]

don't really have any choice but to buy more content to fix my game, releasing a patch can take a long time, im not happy about this at all, episode 3 was laggy and "glitchy" up till it got game breaking... buying more doesn't feel good

[Moe Howard]

Matt, thats the ticket. you have to have at least 4 downloaded

[sp0rtl1fe]

Originally Posted by MattP

Eddie, yes if you download 4 or 5 or both, confirm they are installed, and then restart your xbox, you will be able to continue past this point.

Alright I'm going to try this tomorrow. Thanks for the workaround.

Edit: it worked for me

[grimfandango]

Originally Posted by MattP

We are still investigating the cause of this issue. Luckily our QA team was able to determine a quick and simple workaround, but I do understand your concern. Hopefully we can isolate the cause of this problem in the near future.

Well that's just great, except I don't have episodes 4 and 5. And quite frankly, why should I need to buy them to play the content I've purchased. I was enjoying the game until this, and I can't tell you how disappointed I am that I can't keep playing.

Matt - can you let me (and the others here) know when a fix will be available please? If it's not coming in the next few days, I'd like to know how I go about getting a refund or getting episodes 4 and 5 for free to make my ep 3 work. Thanks.