Telltale Games

**MattP** · 12/12/2012, 12:03 pm

Unfortunately a fix will not be coming in the next few days. If you'd like to inquire about a refund, you will need to contact Microsoft's Xbox Support.

Croesis · 12/12/2012, 12:35 pm

Quote:

Originally Posted by MattP

Unfortunately a fix will not be coming in the next few days. If you'd like to inquire about a refund, you will need to contact Microsoft's Xbox Support.

MattP, I understand that to release a patch, at least with the Xbox it'll take time to get it all certified etc.. but can you confirm that a patch fix is planned for the future?

I just purchased the next 2 episodes as I was planning to anyway so hopefully this bug won't affect me next time I start up, but I have been recommending the game to friends who will be taking it an episode at a time and I want their experience to be as good as mine has right up until this bug.

**MattP** · 12/12/2012, 01:10 pm

We are hoping to find a permanent solution to this issue, but at this time we are still investigating the cause. Once we determine the cause, I can give you more accurate information regarding a fix.

KeyBlader358 · 12/12/2012, 03:57 pm

I downloaded episode 4 and restarted my xbox and this is STILL happening! I just spent more money believing this would fix it!

Frendizi · 12/12/2012, 04:19 pm

Thanks Matt for the support and fix! Although I like buying the episodes as I play them, at least theres a way around this game breaking bug. I've been having the #9 switch problem, but I've also noticed that if I try to view the "Engine Start Sheet" after the initial look at it, its impossible to get away from the clipboard view and a game restart is required. Its odd because the camera will swap back to the 3rd person view of Lee, but his model will flash every time the B button is pushed, and the clipboard will disappear for a fraction of a second and then come back. Another (non game breaking) bug is that for some reason the audio will stutter at the beginning of every sentence. Currently I only have episodes 1-3, but I will be buying #4 so I can continue, thanks!

**MattP** · 12/12/2012, 04:21 pm

KeyBlader, please make sure you restart your xbox console. We have confirmed that this is a required step after installing the new episode.

smudgit · 12/13/2012, 02:47 am

Thanks for the workaround i'll give it a go when I get the chance.
I want to recommend this to my brother but i will wait till the game is working properly again.

Fullborekorg · 12/13/2012, 12:46 pm

Quote:

Originally Posted by MattP

KeyBlader, please make sure you restart your xbox console. We have confirmed that this is a required step after installing the new episode.

Boy, thanks for the help Matt . . . I restarted, and it eliminated all Episode 3 progress FOR THE SIXTH TIME. I now have to play through the entire first half of 3 again, to most likely get stuck at the train again.

What is the problem over there? Why does your game erase saves with such astonishing regularity? I've never experienced anything like this at all . . . Just totally broken, useless. Where do my saves go exactly? Why does pressing continue on Episode 3 result in me starting a new game from Episode 1? Why must I then manually restart 3 from the beginning?

WHERE ARE MY SAVES? Where is my game? Give me my dang money back, or give me a working product, for the love of everything holy . . .

**MattP** · 12/13/2012, 01:45 pm

The issue you are describing was patched with the Title Update released last weekend. please ensure you acquire this Title Update, and you should no longer experience an issue with Episode 1 restarting when loading saves from other episodes.

Fullborekorg · 12/13/2012, 02:07 pm

Quote:

Originally Posted by MattP

The issue you are describing was patched with the Title Update released last weekend. please ensure you acquire this Title Update, and you should no longer experience an issue with Episode 1 restarting when loading saves from other episodes.

No it didn't. How many times are you going to paste that same response before you believe us? I've been playing since Tuesday, I've never played without the update.

You need to fix your broken game instead of just regurgitating the same PR junk over and over.

**MattP** · 12/13/2012, 02:12 pm

Can you please let me know what type of xbox you have, if you are playing online (xbox live), what episodes you have installed, how many save slots you've used, and what your progress is in each save slot? Also, can you please provide me with a quick description of what steps you went through before losing your saves?

philus82 · 12/13/2012, 03:24 pm

I have the same probleme here.Also only episode 1-3 are installed.

Fullborekorg · 12/13/2012, 06:37 pm

Quote:

Originally Posted by MattP

Can you please let me know what type of xbox you have, if you are playing online (xbox live), what episodes you have installed, how many save slots you've used, and what your progress is in each save slot? Also, can you please provide me with a quick description of what steps you went through before losing your saves?

I have a brand new xbox 360, 250gb, connected by Ethernet cable. You do not have to fake like you don't know what we are talking about, I've read all your posts, and all the threads. You know exactly what we are talking about.

I have slot 1 saved with progress up until the walker in the car outside the train. I exit the game and turn off the Xbox. I turn it on later, choose slot 1 (where my save says today's date, and Episode 3), and move to the Episode 3 screen. The options are continue, and rewind. I choose continue, the screen goes black, and the title screen for Episode 1 starts. After cursing, I back out, choose my save (which now says Episode 1), choose Episode 3 (continue is replaced by play, and rewind has disappeared), choose play, and Episode 3 begins. This sequence has played out this way 6 times now.

Where are my saves? I left Lilly behind. Where is that information now stored? I am not doing anything weird with your game, and this is NOT OUR FAULT. Your patch has not fixed this problem. I have never played without the patch.

I am just flabbergasted that your company would give such facile response and excuses for what is, quite simply, the most catastrophically bugged game I have EVER PLAYED. I was telling people how great this game was not three days ago, and tomorrow morning I'm going to file a formal fraud complaint with Xbox Live. How's that for a turn around?

Either patch this (A), fix it (B), or give us our money back (Y). Or, you can always just press X, stay silent, and cement your burgeoning reputation as a do-nothing rip-off operation. This game is based on your choices . . .

xMat7x · 12/13/2012, 09:32 pm

I am also experiencing this bug. I will download episodes 4 and 5 and see if it will fix the bug. Hopefully it will work.

Fullborekorg · 12/13/2012, 10:34 pm

Quote:

Originally Posted by xMat7x

I am also experiencing this bug. I will download episodes 4 and 5 and see if it will fix the bug. Hopefully it will work.

Don't do it, it won't work. I did the exact thing, no results.

LANCEtheLAW · 12/14/2012, 05:58 am

I had the exact same bug in my game. Jumped on the forums for a workaround, found the "download next episode" theory, then downloaded episode 4, turned off 360, turned it back on and the bug was fixed. I could start the train and finish the episode. Not the preferred way to go about it..but it got the job done, so I could continue playing.

xMat7x · 12/14/2012, 10:12 am

Quote:

Originally Posted by Fullborekorg

Don't do it, it won't work. I did the exact thing, no results.

Seems like for most people it's working. I don't know what else to do. I wasn't able to try it last night, so I'll try it today and see if it works.

Also, I have three saves on episode 3. Just in case my save file gets deleted like yours I have two more save files in the same spot.

Airostar · 12/14/2012, 12:30 pm

I just registered to tell you all that I have all 5 episodes Downloaded and installed and I still had the issues and restarting didn't help.

But after awhile I decided to talk to Kenny in the train and after exhausting all my conversation options I tried panel 9 again and it magically worked without having to restart or anything. I hope this helps some of you out there.

xMat7x · 12/14/2012, 01:37 pm

I just redownloaded episodes 4 and 5 and restarted my console and still had the issues.

I restart from the save when you're fighting the walker in the car. I get the animal cookies, talk to Kenny and still doesn't give me the option to hit the switch on panel 9.

UPDATE : Alright. Thankfully I had another save right when you arrive to the train. After doing everything, it FINALLY worked.

**MattP** · 12/14/2012, 04:03 pm

If your most recent save is not the beginning of the scene (such as fighting the walker in the car), then you can rewind to the beginning of the scene through the rewind menu.

12/14/2012, 01:37 pm	#59
xMat7x Junior Member Join Date: Dec 2012 Posts: 7	I just redownloaded episodes 4 and 5 and restarted my console and still had the issues. I restart from the save when you're fighting the walker in the car. I get the animal cookies, talk to Kenny and still doesn't give me the option to hit the switch on panel 9. UPDATE : Alright. Thankfully I had another save right when you arrive to the train. After doing everything, it FINALLY worked. Last edited by xMat7x; 12/14/2012 at 02:01 pm.

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12/12/2012, 12:03 pm	#41
MattP Telltale Team Join Date: Jun 2011 Location: Bay Area, CA Posts: 904	Unfortunately a fix will not be coming in the next few days. If you'd like to inquire about a refund, you will need to contact Microsoft's Xbox Support.

12/12/2012, 01:10 pm	#43
MattP Telltale Team Join Date: Jun 2011 Location: Bay Area, CA Posts: 904	We are hoping to find a permanent solution to this issue, but at this time we are still investigating the cause. Once we determine the cause, I can give you more accurate information regarding a fix.

12/12/2012, 03:57 pm	#44
KeyBlader358 Junior Member Join Date: Dec 2012 Posts: 3	I downloaded episode 4 and restarted my xbox and this is STILL happening! I just spent more money believing this would fix it!

12/12/2012, 04:19 pm	#45
Frendizi Junior Member Join Date: Dec 2012 Posts: 1	Thanks Matt for the support and fix! Although I like buying the episodes as I play them, at least theres a way around this game breaking bug. I've been having the #9 switch problem, but I've also noticed that if I try to view the "Engine Start Sheet" after the initial look at it, its impossible to get away from the clipboard view and a game restart is required. Its odd because the camera will swap back to the 3rd person view of Lee, but his model will flash every time the B button is pushed, and the clipboard will disappear for a fraction of a second and then come back. Another (non game breaking) bug is that for some reason the audio will stutter at the beginning of every sentence. Currently I only have episodes 1-3, but I will be buying #4 so I can continue, thanks!

12/12/2012, 04:21 pm	#46
MattP Telltale Team Join Date: Jun 2011 Location: Bay Area, CA Posts: 904	KeyBlader, please make sure you restart your xbox console. We have confirmed that this is a required step after installing the new episode.

12/13/2012, 02:47 am	#47
smudgit Junior Member Join Date: Dec 2012 Posts: 2	Thanks for the workaround i'll give it a go when I get the chance. I want to recommend this to my brother but i will wait till the game is working properly again.

12/13/2012, 01:45 pm	#49
MattP Telltale Team Join Date: Jun 2011 Location: Bay Area, CA Posts: 904	The issue you are describing was patched with the Title Update released last weekend. please ensure you acquire this Title Update, and you should no longer experience an issue with Episode 1 restarting when loading saves from other episodes.

12/13/2012, 02:12 pm	#51
MattP Telltale Team Join Date: Jun 2011 Location: Bay Area, CA Posts: 904	Can you please let me know what type of xbox you have, if you are playing online (xbox live), what episodes you have installed, how many save slots you've used, and what your progress is in each save slot? Also, can you please provide me with a quick description of what steps you went through before losing your saves?

12/13/2012, 03:24 pm	#52
philus82 Junior Member Join Date: Dec 2012 Posts: 1	I have the same probleme here.Also only episode 1-3 are installed.

12/13/2012, 09:32 pm	#54
xMat7x Junior Member Join Date: Dec 2012 Posts: 7	I am also experiencing this bug. I will download episodes 4 and 5 and see if it will fix the bug. Hopefully it will work.

12/14/2012, 05:58 am	#56
LANCEtheLAW Junior Member Join Date: Dec 2012 Posts: 3	I had the exact same bug in my game. Jumped on the forums for a workaround, found the "download next episode" theory, then downloaded episode 4, turned off 360, turned it back on and the bug was fixed. I could start the train and finish the episode. Not the preferred way to go about it..but it got the job done, so I could continue playing.

12/14/2012, 12:30 pm	#58
Airostar Junior Member Join Date: Dec 2012 Posts: 2	I just registered to tell you all that I have all 5 episodes Downloaded and installed and I still had the issues and restarting didn't help. But after awhile I decided to talk to Kenny in the train and after exhausting all my conversation options I tried panel 9 again and it magically worked without having to restart or anything. I hope this helps some of you out there.

12/14/2012, 04:03 pm	#60
MattP Telltale Team Join Date: Jun 2011 Location: Bay Area, CA Posts: 904	If your most recent save is not the beginning of the scene (such as fighting the walker in the car), then you can rewind to the beginning of the scene through the rewind menu.