Freezes at cutscenes in ep1 and ep 2. THIS MEANS YOU TELLTALE SUPPORT, DO YOUR JOBS.

[Boopadoop12]

Hi,
I run a macbook 2010 with Mountain Lion.

Whenever i hit the part where Lee spots the zombie at the motel in ep 1 at dark when you have to go over to the girl that shoots herself, it freezes, and the music stays. Most people say that it comes back after a bit, but not for me. In Ep 2, at the start, when you have to cut the teacher's leg off, at the second chop, it freezes with him wrenching in pain and lee grimacing and looking awaY. The music stays, and the teacher flashes regular, to black. Regular, to black. TELLTALE GET OFF OF YOUR ASSES, AND HELP US. NOW.

[bernathj]

I posted a thread about the same issue.

[SpleenballPro]

Originally Posted by Boopadoop12

Hi,
I run a macbook 2010 with Mountain Lion.

Whenever i hit the part where Lee spots the zombie at the motel in ep 1 at dark when you have to go over to the girl that shoots herself, it freezes, and the music stays. Most people say that it comes back after a bit, but not for me. In Ep 2, at the start, when you have to cut the teacher's leg off, at the second chop, it freezes with him wrenching in pain and lee grimacing and looking awaY. The music stays, and the teacher flashes regular, to black. Regular, to black. TELLTALE GET OFF OF YOUR ASSES, AND HELP US. NOW.

This.

[mehaase]

Originally Posted by spleenballpro

this.

+1






.

[DjNDB]

Can you please post your system information?
I am trying to figure out if certain models/configurations are affected.

System Information
Open a terminal (e.g. by typing terminal into spotlight).
Run the system profiler to copy selected system information to the clipboard, by copying the command line below into the terminal and pressing enter:

system_profiler -detailLevel mini SPHardwareDataType SPSoftwareDataType SPDisplaysDataType SPAudioDataType | pbcopy

Now paste the clipboard into a new reply to this post, by pressing Command + V.

[posul]

Hi,

I've the same problem during Episode 1 when the girl wants to shoot herself. It just freezes before the next scene and does not recover.

My specs are here below;
Hardware:

Hardware Overview:

Model Name: MacBook Pro
Model Identifier: MacBookPro10,2
Processor Name: Intel Core i5
Processor Speed: 2.5 GHz
Number of Processors: 1
Total Number of Cores: 2
L2 Cache (per Core): 256 KB
L3 Cache: 3 MB
Memory: 8 GB
Boot ROM Version: MBP102.0106.B03
SMC Version (system): 2.6f57
Sudden Motion Sensor:
State: Enabled

Software:

System Software Overview:

System Version: OS X 10.8.2 (12C3104)
Kernel Version: Darwin 12.2.1
Time since boot: 4 minutes

Graphics/Displays:

Intel HD Graphics 4000:

Chipset Model: Intel HD Graphics 4000
Type: GPU
Bus: Built-In
VRAM (Total): 768 MB
Vendor: Intel (0x8086)
Device ID: 0x0166
Revision ID: 0x0009
Displays:
Color LCD:
Display Type: LCD
Resolution: 2560 X 1600
Retina: Yes
Pixel Depth: 32-Bit Color (ARGB8888)
Main Display: Yes
Mirror: Off
Online: Yes
Built-In: Yes
Connection Type: DisplayPort

Audio:

Intel High Definition Audio:

Audio ID: 59

Headphone:

Connection: Combination Output

Speaker:

Connection: Internal

Internal Microphone:

Connection: Internal

S/PDIF Optical Digital Audio Output:

Connection: Combination Output

External Microphone / iPhone Headset:

Connection: Combination Output

HDMI / DisplayPort Output:

Connection: Display

Devices:

AirPlay:

Manufacturer: Apple Inc.
Output Channels: 2
Current SampleRate: 44100
Transport: AirPlay

Built-in Microphone:

Default Input Device: Yes
Input Channels: 2
Manufacturer: Apple Inc.
Current SampleRate: 44100
Transport: Built-in

Built-in Output:

Default Output Device: Yes
Default System Output Device: Yes
Manufacturer: Apple Inc.
Output Channels: 2
Current SampleRate: 44100
Transport: Built-in

[SpleenballPro]

Originally Posted by DjNDB

Can you please post your system information?
I am trying to figure out if certain models/configurations are affected.

System Information
Open a terminal (e.g. by typing terminal into spotlight).
Run the system profiler to copy selected system information to the clipboard, by copying the command line below into the terminal and pressing enter:

system_profiler -detailLevel mini SPHardwareDataType SPSoftwareDataType SPDisplaysDataType SPAudioDataType | pbcopy

Now paste the clipboard into a new reply to this post, by pressing Command + V.

I don't mean to be rude, but can we get someone who will actually give us real support on the site rather than something a lot of us just google prior to posting on the "support forum"?

[DjNDB]

I am just trying to help, and gathering information that can contribute to being able to reproduce the issue is a good first step.