Telltale Games

illyxenon · 12/29/2012, 06:43 pm

Hi there, quite a while back, a friend of mine bought a copy of the Sam and Max Surfing the Highway book. We have never gotten it, and this was months ago.

I know that it's incredibly late now, chances are nothing can be done, but because I live in Australia and it said when ordering it may take at least 6 weeks, we thought the reason it was taking so long was because of time delays, shipping time, etc.

So, I was wondering if there was any possible way to fix this and either find out what happened to the book, or have another sent out? Thanks!

illyxenon · 01/01/2013, 02:28 am

Bump

*DjNDB* · 01/01/2013, 03:45 am

Quote:

Originally Posted by illyxenon

Bump

Please don't do that. People who haven't seen the thread will see it marked as unread anyway.
Keep in mind it's Holiday season.

It's better if you write an E-Mail to support@telltalegames.com in case you don't get an answer here in a couple of days ofter the holidays.

illyxenon · 01/01/2013, 04:35 pm

Okay thanks, I haven't posted here before, so I wasn't really sure about the protocol.

**MattP** · 01/03/2013, 01:46 pm

I can look into this issue for you, however I will need some private information, so please do not reply in the forums. Please send me a PM or a support ticket (as mentioned above) with the order number and the name and address the item was shipped to.

12/29/2012, 06:43 pm	#1
illyxenon Junior Member Join Date: Dec 2012 Posts: 3	Sam and Max book never arrived Hi there, quite a while back, a friend of mine bought a copy of the Sam and Max Surfing the Highway book. We have never gotten it, and this was months ago. I know that it's incredibly late now, chances are nothing can be done, but because I live in Australia and it said when ordering it may take at least 6 weeks, we thought the reason it was taking so long was because of time delays, shipping time, etc. So, I was wondering if there was any possible way to fix this and either find out what happened to the book, or have another sent out? Thanks!

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01/01/2013, 02:28 am	#2
illyxenon Junior Member Join Date: Dec 2012 Posts: 3	Bump

01/01/2013, 04:35 pm	#4
illyxenon Junior Member Join Date: Dec 2012 Posts: 3	Okay thanks, I haven't posted here before, so I wasn't really sure about the protocol.

01/03/2013, 01:46 pm	#5
MattP Telltale Team Join Date: Jun 2011 Location: Bay Area, CA Posts: 908	I can look into this issue for you, however I will need some private information, so please do not reply in the forums. Please send me a PM or a support ticket (as mentioned above) with the order number and the name and address the item was shipped to.