"Storage device lost"

[HarshMouse]

I think it would help our situation if everyone who has this problem would speak up instead of just lurking this thread and hoping this gets solved.

Yes, I know you're out there! Speak up!

[voteDC]

Well we are now in a New Year and so I hope that Telltale can get working on this issue.

[Used Kleenex]

I bought episodes 1-4 on a different account that I bought episode 5 on. I get to chapter 4 and then it gives storage device lost, Telltale fix this. I would really like to get what I payed for and by the looks of it your taking ya'll sweet time resolving this issue. All in all it has been a great game so far I personally love it and would love it even more if I got to play it. P.S Happy New Year

[voteDC]

I wouldn't mind so much if Telltale were open about what is going on. Instead they have retreated to the shadows in the hope this will all go away

[treku2]

Hello we have 2013, i've got the game on winter sale on xbox live. First two episedes runned well, but third and fourth show this strange error of device has ben removed as described over here. I have xbox slim arcade (4gb) version any news on this?!?! 600 MS points is not a lot but i feel a bit bad to be robbed...

[voteDC]

What's annoying me is how quickly they have responded to the problems with the disc based version of the game. They're offering a free download version to those who bought it.

Now of course I don't begrudge them getting this and being able to play the game but what about the digital customers?

All we've gotten are two updates that have fixed nothing.

I'm unable to play the game because of the "Storage Device Lost" error, just like the disc based people couldn't because of the stuttering. How about Telltale give a few words of comfort at the very least.

[voteDC]

I don't hold out much hope but maybe the new patch will fix this.

[DonOmega]

Originally Posted by voteDC

I wouldn't mind so much if Telltale were open about what is going on. Instead they have retreated to the shadows in the hope this will all go away

They're more worried about making Walking Dead Season 2 then fixing these problems.

[MyFaceBurns]

I am also having this problem. I get to The Gauntlet in Episode 5 and then this error pops up. It's strange, because I've been able to complete the game twice previously and had nothing of the sort happen.

[Eric94]

Originally Posted by HarshMouse

I think it would help our situation if everyone who has this problem would speak up instead of just lurking this thread and hoping this gets solved.

Yes, I know you're out there! Speak up!

You're right. I started having this problem once I started a new game on slot 3. I guess three is the magic number because it never happened before that. I really hope Telltale fixes this.

[voteDC]

Anyone tried playing recently to see if they've fixed this?

I know I should try but I can bring myself to start playing only to be kicked out of the game again.

[voteDC]

Still no fix for this?

Come on Telltale I know you are working on Season 2 but at least pretend to care about those of us who are unable to play season 1.

[GoldenEagle]

I still haven't been able to finish Episode 1 since I get the "Storage device lost..." message every time at one point.

[GREYxDUZxKRUSH]

Is Telltale trying to fix this? Why am I not getting a response of any kind? Any Info would be a great help.

[GREYxDUZxKRUSH]

If no one from Telltale is gonna respond to the forum or Emails. I guess there is no other choice but to seek Better Buisness and Microsoft. I did not want to do this but what other options do I have. I bought a game from this company that is faulty and they won't even acknowledge a PAYING Customer. So before I go through with this. Will anyone from Telltale reply with answers or info? Telltale thanks for the email.

[sfs99]

Yep, i ccompleted this game twice and the third time on ep 1 when i get the scredriver it says "storage device lost" its funny because today was the day for the patch

[GREYxDUZxKRUSH]

The first time I deleted EVERYTHING TWD from my hard drive. The episodes, saves, and update. Then reinstalled. I still got the error, but I did it again and it worked. I just completed Episode 1 and did not get the storage error. It works but if you are like me I lost two completed game saves which sucks but at least you can play.

[HarshMouse]

Originally Posted by GREYxDUZxKRUSH

The first time I deleted EVERYTHING TWD from my hard drive. The episodes, saves, and update. Then reinstalled. I still got the error, but I did it again and it worked. I just completed Episode 1 and did not get the storage error. It works but if you are like me I lost two completed game saves which sucks but at least you can play.

I did the same thing loooong time ago and I was also able to to complete episode 1 but then I got the error again in episode 2.

[voteDC]

Sorry to say but I think that this issue has been ignored now by Telltale.

It is sad that they'll gladly take awards but ignore the customers who can't play the game through no fault of their own.

[Juxtapose]

Hi all,

I've started getting this as well, and have just sent the following email off to Telltale Games Support. Spoilers below:


Greetings Telltale Games Support,

I hope you're doing well! I'm currently replaying through The Walking Dead on my Xbox 360 (my third playthrough) and I regret that I've begun experiencing the "Storage Device Lost" error (picture of the error message attached). I purchased the game via Xbox LIVE during the 2012 Boxing Week sale, and completed my first playthrough this past January and my second playthrough this past March without issue.

My Xbox 360 Pro console is a refurbished console sent to me under warranty by Xbox Support in June 2010. Attached is my 120 GB HDD (purchased new in November 2008) and I have 43 GB of space free. No USB flashdrive is presently connected and Cloud Storage is enabled. I am connected to Xbox LIVE as I play, and I am connected wirelessly using the original Xbox 360 Wireless Networking Adapter. Note that I live in Canada and to the best of my knowledge I have the most recent Title Update.

As this is my third playthrough, all three save slots are now occupied, and this save game is in the third slot. Note that I am also saving to my HDD.

The error first occurred last night around 11:20 pm towards the end of Episode 4. Right when you are choosing who will come with you to search for Clementine, I told Ben to remain behind, paused the game, and selected Exit. The error message occurred. I then rebooted the game and tried to load my save a few times, and each time it would either load to a black screen (the Xbox Guide would still work) or freeze the console completely at the Loading screen, forcing a complete reboot.

After a power-cycle on my console I rewound Episode 4 by two checkpoints and was able to complete the Episode without issue. I then backed my save file up to Cloud Storage.

This morning, around 12:20 pm, I was playing Episode 5, and when Lee grabs the knife from the kitchen cupboard and begins running to the front door of the mansion, the error message occurred again and dropped me back to the title screen. I then rewound to the previous checkpoint, and the error message occurred again, however this time it did so when transitioning from the yard into the mansion as the dead approached.

I took a break and began again around 3:45 pm, this time playing from my Cloud Storage, which started me off at the beginning of Episode 5. Note the error message occurred as Lee was running for the front door of the mansion during "The Siege."

After the error occurred this morning in Episode 5, I powered down my console, detached and reattached my HDD to make sure it was on properly, otherwise it has not been moved. My internet connection has also not cut out, and Cloud Storage appears to be working properly.

Can you please advise me on additional troubleshooting steps or a fix for this issue?