Telltale Games

s161008 · 01/08/2013, 10:14 am

Hi all

I was wondering if this issue has been already mentioned or adressed before on this forum:

First TWD runs like a charm on the iPhone 5, smooth, nice graphics, no lags, just plain ol' fun, in fact I was pleasantly surprised by the game that I've decided to jump the gun and spend my money on the next 5 episodes. I was pretty excited and looked forward to play the other chapters.

However when I've made the purchase of the multi pack for 1300 Yen (which is about $15 USD) - TWD Unfortunately

crashes each time I started the game, the game would not even start. I have tried to reinstall, turn the phone on and off, and soft reset but helas no positive results. So in a way it was quite an anti-climax, as you might could imagine.

Here are some tech specs:

I've DL the game through:

Wifi network 300 mbit
ISP: 120 mbit

And installed on:

iPhone 5
iOS 6.0.2
Non Jailbroken

However, the interesting part was when I tested on the iPod touch 4th gen. - running iOS 5.0.1 Jailbroken - TWD runs without any hickups, TWD starts and I'm able to DL all the chapters. So in a way I'm totally clueless now what the bug might be? iOS incompatibility? Or DL bug? Purchase Bug?

Any suggestions or solutions so far? Or any bug fixes coming soon?

Do you experience similar problems?

- When you are unhappy with the purchase you can always contact apple store support for a refund.

> Goto your apple account in iTunes.
> My account
> Purchase receipts
> click on "report a problem"

Then when you explain your situation here, most likely apple support will refund your purchase no questions asked (here in Japan).

Cheers

s161008 · 01/08/2013, 11:14 am

[SOLUTION]

It appears that when I change the region settings to "United States", I'm able to start the game.

> Settings
> General
> International
> Region Format

Change here to United States.

Hope this helps

s161008 · 01/08/2013, 11:26 am

[UPDATE]

DL of the purchased chapters works properly.

Fadouli · 01/08/2013, 11:17 pm

s161008, where you getting a black screen then game crash before you fixed it?

s161008 · 01/09/2013, 01:19 am

Yes same problem as yours

BobbyDigital · 01/09/2013, 04:26 pm

Thank you so much! I was having the same problem and I'm living in Japan as well.

s161008 · 01/10/2013, 12:00 am

You are welcome. Glad to be of help

01/08/2013, 10:14 am	#1
s161008 Junior Member Join Date: Jan 2013 Posts: 5	TWD App crash after purchase multi pack [SOLVED] Hi all I was wondering if this issue has been already mentioned or adressed before on this forum: First TWD runs like a charm on the iPhone 5, smooth, nice graphics, no lags, just plain ol' fun, in fact I was pleasantly surprised by the game that I've decided to jump the gun and spend my money on the next 5 episodes. I was pretty excited and looked forward to play the other chapters. However when I've made the purchase of the multi pack for 1300 Yen (which is about $15 USD) - TWD Unfortunately crashes each time I started the game, the game would not even start. I have tried to reinstall, turn the phone on and off, and soft reset but helas no positive results. So in a way it was quite an anti-climax, as you might could imagine. Here are some tech specs: I've DL the game through: Wifi network 300 mbit ISP: 120 mbit And installed on: iPhone 5 iOS 6.0.2 Non Jailbroken However, the interesting part was when I tested on the iPod touch 4th gen. - running iOS 5.0.1 Jailbroken - TWD runs without any hickups, TWD starts and I'm able to DL all the chapters. So in a way I'm totally clueless now what the bug might be? iOS incompatibility? Or DL bug? Purchase Bug? Any suggestions or solutions so far? Or any bug fixes coming soon? Do you experience similar problems? - When you are unhappy with the purchase you can always contact apple store support for a refund. > Goto your apple account in iTunes. > My account > Purchase receipts > click on "report a problem" Then when you explain your situation here, most likely apple support will refund your purchase no questions asked (here in Japan). Cheers Last edited by s161008; 01/08/2013 at 11:55 am.

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01/08/2013, 11:14 am	#2
s161008 Junior Member Join Date: Jan 2013 Posts: 5	[SOLUTION] It appears that when I change the region settings to "United States", I'm able to start the game. > Settings > General > International > Region Format Change here to United States. Hope this helps

01/08/2013, 11:26 am	#3
s161008 Junior Member Join Date: Jan 2013 Posts: 5	[UPDATE] DL of the purchased chapters works properly.

01/08/2013, 11:17 pm	#4
Fadouli Junior Member Join Date: Jan 2013 Posts: 3	s161008, where you getting a black screen then game crash before you fixed it?

01/09/2013, 01:19 am	#5
s161008 Junior Member Join Date: Jan 2013 Posts: 5	Yes same problem as yours

01/09/2013, 04:26 pm	#6
BobbyDigital Junior Member Join Date: Jan 2013 Posts: 2	Thank you so much! I was having the same problem and I'm living in Japan as well.

01/10/2013, 12:00 am	#7
s161008 Junior Member Join Date: Jan 2013 Posts: 5	You are welcome. Glad to be of help