Telltale Games

JJoyce · 01/15/2013, 09:13 am

Hi,

Just had a question regarding an order I'd placed back in early November.

Specifically, order #600187463338677.

It's been sitting at "order has been submitted to warehouse and will ship soon" for a while now. Didn't worry too much about it since I thought the holidays were causing some slowdowns even though we're long past the days when Telltale handled its own fulfillment.

Anyway, just occurred to me on seeing my credit card statement that I really should check back. Nothing's changed, apparently, so any idea what's holding things up?

**MattP** · 01/16/2013, 09:31 am

I apologize for the delay. I have sent an inquiry to our Warehouse Manager and should have this sorted immediately. if your order has not yet shipped, it should ship out today.

JJoyce · 01/24/2013, 08:12 am

Hi,

Hate to bump this again, but...Any chance you guys could confirm that your fulfillment/warehouse people have gotten this taken care of?

Nothing's shown up as of yet, so thought I'd check on status.

JJoyce · 02/06/2013, 12:21 pm

Because I'm honestly starting to wonder what's going on.

I know I haven't gotten a response from Telltale in the past three weeks, and as far as I can tell no one else is either.

It's really bizarre, because I remember even when they had a handful of people, Telltale was insanely responsive to tech/shipping issues and support requests.

So the absolute silence has me baffled and more than a little concerned since, in my case, I'm long past the time that I could have reasonably asked my credit card company to a chargeback if that were the only option available.

What's going on, any idea at all?

**puzzlebox** · 02/06/2013, 12:54 pm

Hi JJoyce, so sorry for the delay - thanks for following up. We'll check in with the warehouse again today.

JJoyce · 02/06/2013, 01:10 pm

Thanks.

Was starting to think I was on my own...bizarre...never run into an issue like this before.

**MattP** · 02/06/2013, 01:15 pm

I'm sorry for the delayed response. I have sent you a PM with details on this order.

01/15/2013, 09:13 am	#1
JJoyce Member Join Date: Mar 2010 Posts: 81	Order stuck in warehouse for 2+ months Hi, Just had a question regarding an order I'd placed back in early November. Specifically, order #600187463338677. It's been sitting at "order has been submitted to warehouse and will ship soon" for a while now. Didn't worry too much about it since I thought the holidays were causing some slowdowns even though we're long past the days when Telltale handled its own fulfillment. Anyway, just occurred to me on seeing my credit card statement that I really should check back. Nothing's changed, apparently, so any idea what's holding things up?

02/06/2013, 12:21 pm	#4
JJoyce Member Join Date: Mar 2010 Posts: 81	Any one here? At all? Because I'm honestly starting to wonder what's going on. I know I haven't gotten a response from Telltale in the past three weeks, and as far as I can tell no one else is either. It's really bizarre, because I remember even when they had a handful of people, Telltale was insanely responsive to tech/shipping issues and support requests. So the absolute silence has me baffled and more than a little concerned since, in my case, I'm long past the time that I could have reasonably asked my credit card company to a chargeback if that were the only option available. What's going on, any idea at all?

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01/16/2013, 09:31 am	#2
MattP Telltale Team Join Date: Jun 2011 Location: Bay Area, CA Posts: 904	I apologize for the delay. I have sent an inquiry to our Warehouse Manager and should have this sorted immediately. if your order has not yet shipped, it should ship out today.

01/24/2013, 08:12 am	#3
JJoyce Member Join Date: Mar 2010 Posts: 81	Hi, Hate to bump this again, but...Any chance you guys could confirm that your fulfillment/warehouse people have gotten this taken care of? Nothing's shown up as of yet, so thought I'd check on status.

02/06/2013, 12:54 pm	#5
puzzlebox Telltale Team Join Date: Sep 2009 Posts: 3,675	Hi JJoyce, so sorry for the delay - thanks for following up. We'll check in with the warehouse again today.

02/06/2013, 01:10 pm	#6
JJoyce Member Join Date: Mar 2010 Posts: 81	Thanks. Was starting to think I was on my own...bizarre...never run into an issue like this before.

02/06/2013, 01:15 pm	#7
MattP Telltale Team Join Date: Jun 2011 Location: Bay Area, CA Posts: 904	I'm sorry for the delayed response. I have sent you a PM with details on this order.