Telltale Games

shesek · 02/09/2013, 04:32 am

Hi,

I have just upgraded to Windows 8 and installed Sam and Max season 1 episodes. For some reason they won't launch. Instead i get this message:

"This application is not compatible with the installed operating system or machine configuration.
Please upgrade to Windows 98SE, Windows 2000 or better. Certain virtual environments are not supported. See http://www.securom.com/message.asp?m=os&c=1000 for further information."

Is there a way to solve this problem?

*DjNDB* · 02/09/2013, 05:33 am

Which S&M S1 version is this?
TTG Download? Some CD (if so, where did you buy it)? ...?

I have been running S&M S1 E1 successfully on Win8 in the past. The TTG Download version that is.

shesek · 02/09/2013, 06:04 am

It's TTG version, downloaded from my purchases section in the website.

*DjNDB* · 02/09/2013, 06:06 am

It says in the error message that Virtual PC is suspected of being used. Is that the case?

Or did you install Hyper-V?
I 've found reports that Securom doesn't like it. If so, you can try uninstalling it as described here.

shesek · 02/09/2013, 07:30 am

I don't have Hyper-v installed.

Also, I posted one mistake in the question. My windows is not upgraded, it's a new windows 8 on a new computer, 64 bit. Maybe it has anything to do with that?

*DjNDB* · 02/09/2013, 07:35 am

Quote:

Originally Posted by shesek

I don't have Hyper-v installed.

Also, I posted one mistake in the question. My windows is not upgraded, it's a new windows 8 on a new computer, 64 bit. Maybe it has anything to do with that?

Hmm. Have you tried running the game in compatibility mode (for Win XP or 7) yet?

Changis · 03/22/2013, 01:22 pm

I have the exact same problem as the original poster. and decided to reopen this post as OP never revealed if it worked for him/her
Hyper V is not enabled on my windows 8 64bit.
I have tried running in compatibility mode for both win 7 and XP, but no change, same error message.

this is the TTGdownload version.
I tried re-downloading and re-installing, but nothing works..

*DjNDB* · 03/22/2013, 01:53 pm

I don't know any workaround yet, or any good idea what else to try.
Have you tried contacting SecuROM support as described in the error message?

robosatan · 04/01/2013, 12:46 pm

I'm having the same problem. Any chance of it being uploaded sans-securom? The game is on GOG so I assume this is already available.

02/09/2013, 04:32 am	#1
shesek Junior Member Join Date: Nov 2006 Posts: 12	Sam & Max won't launch on Windows 8 Hi, I have just upgraded to Windows 8 and installed Sam and Max season 1 episodes. For some reason they won't launch. Instead i get this message: "This application is not compatible with the installed operating system or machine configuration. Please upgrade to Windows 98SE, Windows 2000 or better. Certain virtual environments are not supported. See http://www.securom.com/message.asp?m=os&c=1000 for further information." Is there a way to solve this problem?

02/09/2013, 05:33 am	#2
DjNDB Community Moderator Join Date: Jan 2007 Location: Germany Posts: 4,745	Which S&M S1 version is this? TTG Download? Some CD (if so, where did you buy it)? ...? I have been running S&M S1 E1 successfully on Win8 in the past. The TTG Download version that is. __________________ I am a Community Moderator, and I am here to keep the Forum a fun place for everyone. My posts represent my personal opinion. I am a volunteer, not a TTG employee.

02/09/2013, 06:06 am	#4
DjNDB Community Moderator Join Date: Jan 2007 Location: Germany Posts: 4,745	It says in the error message that Virtual PC is suspected of being used. Is that the case? Or did you install Hyper-V? I 've found reports that Securom doesn't like it. If so, you can try uninstalling it as described here. __________________ I am a Community Moderator, and I am here to keep the Forum a fun place for everyone. My posts represent my personal opinion. I am a volunteer, not a TTG employee. Last edited by DjNDB; 02/09/2013 at 06:12 am.

03/22/2013, 01:53 pm	#8
DjNDB Community Moderator Join Date: Jan 2007 Location: Germany Posts: 4,745	I don't know any workaround yet, or any good idea what else to try. Have you tried contacting SecuROM support as described in the error message? __________________ I am a Community Moderator, and I am here to keep the Forum a fun place for everyone. My posts represent my personal opinion. I am a volunteer, not a TTG employee.

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02/09/2013, 06:04 am	#3
shesek Junior Member Join Date: Nov 2006 Posts: 12	It's TTG version, downloaded from my purchases section in the website.

02/09/2013, 07:30 am	#5
shesek Junior Member Join Date: Nov 2006 Posts: 12	I don't have Hyper-v installed. Also, I posted one mistake in the question. My windows is not upgraded, it's a new windows 8 on a new computer, 64 bit. Maybe it has anything to do with that?

03/22/2013, 01:22 pm	#7
Changis Junior Member Join Date: Jan 2007 Posts: 2	I have the exact same problem as the original poster. and decided to reopen this post as OP never revealed if it worked for him/her Hyper V is not enabled on my windows 8 64bit. I have tried running in compatibility mode for both win 7 and XP, but no change, same error message. this is the TTGdownload version. I tried re-downloading and re-installing, but nothing works..

04/01/2013, 12:46 pm	#9
robosatan Junior Member Join Date: Mar 2008 Posts: 2	I'm having the same problem. Any chance of it being uploaded sans-securom? The game is on GOG so I assume this is already available.

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