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| Shopping or Activation Support A beacon of hope in the muggy fug of e-commerce. Post any shopping or activation related questions here or email support at support@telltalegames.com |
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08/05/2008, 08:01 am
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#1 |
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Junior Member
Join Date: Jul 2008
Location: Toronto
Posts: 16
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Order submitted to warehouse for days now
Hello Telltale games, I've recently purchased the hardcover Sam and Max surfing the highway book from your store (thank you very much for putting it back in print by the way!) and for about five days my status has been "Your order has been submitted to our warehouse and will ship soon. Please check back later for shipping info." I'm just wondering if it takes some time for this process or if something is wrong. Thanks in advance for the answer and keep up the great work with your future games.
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08/05/2008, 11:33 am
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#2 |
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Mayonnaise Afficionado
Join Date: Nov 2007
Location: San Rafael, CA
Posts: 595
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We are currently looking into the situation. Sorry about the holdup. If you have any more questions shoot an email over to support@telltalegames.com and we can find out anything you want.
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"No man can be a pure specialist, without being in a strict sense, an idiot." - George Bernard Shaw "Remember, every time a April Fools joke is played, a point-n-click adventure game concept is killed." -Ron Gilbert Last edited by Tester Scott; 08/05/2008 at 11:43 am. |
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08/05/2008, 11:58 am
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#3 |
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Mayonnaise Afficionado
Join Date: Nov 2007
Location: San Rafael, CA
Posts: 595
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It appears that your order might have already shipped but that our warehouse hasn't updated their shipping status. We are getting a hold of our warehouse to have them update the status. We will know more about your order later today.
__________________
"No man can be a pure specialist, without being in a strict sense, an idiot." - George Bernard Shaw "Remember, every time a April Fools joke is played, a point-n-click adventure game concept is killed." -Ron Gilbert |
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08/05/2008, 04:19 pm
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#4 |
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Junior Member
Join Date: Jul 2008
Location: Toronto
Posts: 16
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Thank you very much for the help, I'll let you know if my order comes in.
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08/08/2008, 08:32 pm
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#5 |
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Junior Member
Join Date: Jul 2008
Location: Toronto
Posts: 16
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The status of my order has finally changed yet I didn't get a tracking number, is that normal? Hopefully it comes in next week as the order was shipped on Aug 1st.
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08/09/2008, 10:06 am
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#6 |
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Formerly of the Telltale Team
Join Date: Oct 2006
Location: San Francisco
Posts: 4,549
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There are no tracking numbers on international shipments.
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08/11/2008, 09:42 am
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#7 |
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Junior Member
Join Date: Jul 2008
Location: Toronto
Posts: 16
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My order just came in the mail, thanks for all the help.
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08/11/2008, 09:58 am
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#8 |
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Mayonnaise Afficionado
Join Date: Nov 2007
Location: San Rafael, CA
Posts: 595
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Glad to hear it.
__________________
"No man can be a pure specialist, without being in a strict sense, an idiot." - George Bernard Shaw "Remember, every time a April Fools joke is played, a point-n-click adventure game concept is killed." -Ron Gilbert |
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