Telltale Games

JesWH · 01/20/2008, 11:06 am

Hi,

I can't run Sam and Max ep. 202.

When I first tried to run the game, the program crashed. The error report told me that there was a problem with d3d8.dll. When I tried to launch the game again, I was told that Direct3D couldn't be initialized.

- All the games from Season 1 + ep. 201 run perfectly well on my computer!
- I use 32-bit colors and don't use the compatibility mode.
- I've tried to delete the prefs.prop file as well as reinstalling the game.
- I use Windows XP Professional on an IBM Thinkpad T43 with an ATI Mobility Radeon X300 graphics card (apparently same setup as this guy: http://www.telltalegames.com/forums/...ead.php?t=3844).
- I've updated DirectX and the drivers for my graphics card.
- I've tried to disable my antivirus software as well as other resident programs without any luck.

Do you have any idea why I only encounter this problem with ep. 202?

And do you have any further ideas/suggestions? Thanks!

Sherm · 01/20/2008, 01:13 pm

Thanks anyway guys.

Will · 01/21/2008, 09:15 am

Hey Jes,
One thing you could try is rolling back to an older graphics card driver. I'm not sure I entirely trust the drivers on those things, based on what I have heard.

Another thing you could try, and I have no idea if this will work, but try moving d3d8.dll to another folder and then try updating DirectX again. Just in case the file is corrupted and isn't getting fixed by updating.

JesWH · 01/21/2008, 12:40 pm

Thanks, Will! I finally made the game work by uninstalling the display drivers and installing them again from scratch. Apparently, driver updating doesn't work.

LordErok · 11/02/2008, 04:54 pm

Where could I find the display drivers for vista? I have the same problem

LordErok · 11/03/2008, 01:45 am

onlky my problem is wiith all the episodes

LordErok · 11/03/2008, 01:56 am

WHen I try to launch Sam& MAx (any episode) It comes up with this error

irect3d could not be initialized.
THen: unfortunately this error cannot be recovered. I am running Windows Vista and my graphics card is a intel 82945G express chipset family.

Please help!

Will · 11/03/2008, 08:50 am

Hey Erok, that really depends on what type of video card you have. If you don't know which one you have, go to the start menus then go to "Run." In the Run window, type "dxdiag" (minus quotes) and hit enter. This should bring up a window with all of your various computer settings. If you go to the tab that says "Display," you should see a video card name in the Device box on the upper left. That's your video card.

LordErok · 11/03/2008, 11:16 am

MY graphics card is an Intel 82945G EXpress Chipset Family

fpostma · 11/03/2008, 12:34 pm

Quote:

Originally Posted by LordErok

MY graphics card is an Intel 82945G EXpress Chipset Family

Well that's easy then, on the intel website

Here they are: http://downloadcenter.intel.com/Prod...ProductID=2102

You could try re-installing DirectX as well (esp. after a driver update/rollback), directX installer download here: http://www.microsoft.com/downloads/d...DisplayLang=en

LordErok · 11/04/2008, 03:19 am

Tried to reinstall Directx, just got a fatal system error and told me to dheck the error logs.

Will · 11/04/2008, 08:27 am

Hmm, if that happens again, you might have larger issues. I would suggest being on the safe side and running some antivirus software.

LordErok · 11/04/2008, 08:59 am

like norton?

Will · 11/04/2008, 10:39 am

So long as it is up to date, that would work.

LordErok · 11/04/2008, 01:16 pm

cool,i'm using the one that came with my computer.

LordErok · 11/05/2008, 10:54 am

Yes, it's up to date and it said there were no viruses and it still won't work

LordErok · 11/05/2008, 11:17 am

should I try another scan or what should I do?

LordErok · 11/05/2008, 11:29 am

maybe i could put direct3d manually where the game looks for it. does anyone know where it looks fo it?

LordErok · 11/05/2008, 12:03 pm

Wait, the above install error was a n internal system error, not a fatal one. Does that change anything?
Sorry about all of the posts, I'm just really worried. give me all the things i could try

fpostma · 11/05/2008, 12:36 pm

Quote:

Originally Posted by LordErok

Wait, the above install error was a n internal system error, not a fatal one. Does that change anything?
Sorry about all of the posts, I'm just really worried. give me all the things i could try

Internal errors are usually bad, it's a way of saying 'something unexpected went wrong somewhere'. Internal errors usually ARE fatal btw

DirectX lives on top of your drivers (which live on top of your video hardware basically), so if directX fails to even install I would suspect the drivers. Re-installing those might help, link posted a couple of messages back.

01/20/2008, 11:06 am	#21
JesWH Junior Member Join Date: Jan 2008 Posts: 2	Direct3D problem in Sam and Max 202 Hi, I can't run Sam and Max ep. 202. When I first tried to run the game, the program crashed. The error report told me that there was a problem with d3d8.dll. When I tried to launch the game again, I was told that Direct3D couldn't be initialized. - All the games from Season 1 + ep. 201 run perfectly well on my computer! - I use 32-bit colors and don't use the compatibility mode. - I've tried to delete the prefs.prop file as well as reinstalling the game. - I use Windows XP Professional on an IBM Thinkpad T43 with an ATI Mobility Radeon X300 graphics card (apparently same setup as this guy: http://www.telltalegames.com/forums/...ead.php?t=3844). - I've updated DirectX and the drivers for my graphics card. - I've tried to disable my antivirus software as well as other resident programs without any luck. Do you have any idea why I only encounter this problem with ep. 202? And do you have any further ideas/suggestions? Thanks!

11/03/2008, 01:56 am	#27
LordErok Supreme Lord of all Fire Join Date: Sep 2008 Location: Yes, I do. Posts: 35	DIrect3D faled to initialize WHen I try to launch Sam& MAx (any episode) It comes up with this errorirect3d could not be initialized. THen: unfortunately this error cannot be recovered. I am running Windows Vista and my graphics card is a intel 82945G express chipset family. Please help!

11/05/2008, 12:03 pm	#39
LordErok Supreme Lord of all Fire Join Date: Sep 2008 Location: Yes, I do. Posts: 35	Wait, the above install error was a n internal system error, not a fatal one. Does that change anything? Sorry about all of the posts, I'm just really worried. give me all the things i could try Last edited by LordErok; 11/05/2008 at 12:28 pm.

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01/20/2008, 01:13 pm	#22
Sherm Junior Member Join Date: Feb 2007 Posts: 11	Thanks anyway guys.

01/21/2008, 09:15 am	#23
Will Telltale Team Join Date: Sep 2007 Location: Sausalito, CA Posts: 2,331	Hey Jes, One thing you could try is rolling back to an older graphics card driver. I'm not sure I entirely trust the drivers on those things, based on what I have heard. Another thing you could try, and I have no idea if this will work, but try moving d3d8.dll to another folder and then try updating DirectX again. Just in case the file is corrupted and isn't getting fixed by updating.

01/21/2008, 12:40 pm	#24
JesWH Junior Member Join Date: Jan 2008 Posts: 2	Thanks, Will! I finally made the game work by uninstalling the display drivers and installing them again from scratch. Apparently, driver updating doesn't work.

11/02/2008, 04:54 pm	#25
LordErok Supreme Lord of all Fire Join Date: Sep 2008 Location: Yes, I do. Posts: 35	Where could I find the display drivers for vista? I have the same problem

11/03/2008, 01:45 am	#26
LordErok Supreme Lord of all Fire Join Date: Sep 2008 Location: Yes, I do. Posts: 35	onlky my problem is wiith all the episodes

11/03/2008, 08:50 am	#28
Will Telltale Team Join Date: Sep 2007 Location: Sausalito, CA Posts: 2,331	Hey Erok, that really depends on what type of video card you have. If you don't know which one you have, go to the start menus then go to "Run." In the Run window, type "dxdiag" (minus quotes) and hit enter. This should bring up a window with all of your various computer settings. If you go to the tab that says "Display," you should see a video card name in the Device box on the upper left. That's your video card.

11/03/2008, 11:16 am	#29
LordErok Supreme Lord of all Fire Join Date: Sep 2008 Location: Yes, I do. Posts: 35	MY graphics card is an Intel 82945G EXpress Chipset Family

11/04/2008, 03:19 am	#31
LordErok Supreme Lord of all Fire Join Date: Sep 2008 Location: Yes, I do. Posts: 35	Tried to reinstall Directx, just got a fatal system error and told me to dheck the error logs.

11/04/2008, 08:27 am	#32
Will Telltale Team Join Date: Sep 2007 Location: Sausalito, CA Posts: 2,331	Hmm, if that happens again, you might have larger issues. I would suggest being on the safe side and running some antivirus software.

11/04/2008, 08:59 am	#33
LordErok Supreme Lord of all Fire Join Date: Sep 2008 Location: Yes, I do. Posts: 35	like norton?

11/04/2008, 10:39 am	#34
Will Telltale Team Join Date: Sep 2007 Location: Sausalito, CA Posts: 2,331	So long as it is up to date, that would work.

11/04/2008, 01:16 pm	#35
LordErok Supreme Lord of all Fire Join Date: Sep 2008 Location: Yes, I do. Posts: 35	cool,i'm using the one that came with my computer.

11/05/2008, 10:54 am	#36
LordErok Supreme Lord of all Fire Join Date: Sep 2008 Location: Yes, I do. Posts: 35	Yes, it's up to date and it said there were no viruses and it still won't work

11/05/2008, 11:17 am	#37
LordErok Supreme Lord of all Fire Join Date: Sep 2008 Location: Yes, I do. Posts: 35	should I try another scan or what should I do?

11/05/2008, 11:29 am	#38
LordErok Supreme Lord of all Fire Join Date: Sep 2008 Location: Yes, I do. Posts: 35	maybe i could put direct3d manually where the game looks for it. does anyone know where it looks fo it?