The Walking Dead Law and Order Legacies Jurassic Park Back to the future: The Game Puzzle Agent Sam & Max Tales of Monkey Island Wallace & Gromit's Grand Adventures More Telltale Games
Forgot your password?
No worries, we can help!

The Walking Dead

Go Back   Telltale Games Forums > Telltale Games Support > Shopping or Activation Support

Shopping or Activation Support A beacon of hope in the muggy fug of e-commerce. Post any shopping or activation related questions here or email support at support@telltalegames.com

Reply
 
Thread Tools Search this Thread
Old 02/06/2013, 06:09 pm   #1
Gum8a11
Junior Member
 
Join Date: Jan 2013
Posts: 3
Post Order didn't come in?

So I was browsing homestar runner videos on youtube until I saw Strong Bad's Cool Game For Attractive People. It looked awesome so I bought the Collectors DVD on the Telltale Games Online Store.
Unfortunately I already waited over 3 business days and still nothing.
When I look in My Games in the Invoice for it stilll says,Your order has been submitted to our warehouse and will ship soon. Please check back later for shipping info.
I'm feeling worried about the status of my order.
My Order Number is Order #600199526359595. Please help!
Gum8a11 is offline   Reply With Quote
Old 02/06/2013, 07:33 pm   #2
Macfly77  Community Moderator
MacModerator
 
Macfly77's Avatar
 
Join Date: Feb 2008
Posts: 1,369
Default

Here's what I replied to another person who was wondering about the Telltale Store's shipping timeframe, not seeing a status update after a week:

Quote:
Originally Posted by Macfly77 View Post
As for your question about the usual shipping timeframe, as far as I recall, it's never taken more than a week or so (except for backordered and of course pre-ordered items) for my ordered items to ship (I have in the past placed 18 orders with Telltale that contained physical items and have never had any issues, even with the few that were shipped to my brother Belgium) but they've never shipped "same day" (or even "next day", iirc).
One last thing of possible interest is that things might have changed, but in the past, the order status was not always updated in a timely fashion. It wasn't rare fo me to have the item(s) in my hands before the order status changed to "Shipped" (an order I received over four years ago still says "Your order has been submitted to our warehouse and will ship soon. Please check back later for shipping info.").
While his order status hadn't been updated from "Your order has been submitted to our warehouse and will ship soon. Please check back later for shipping info." when he posted on January 20, he received the package on January 22.
In other words, no need to worry just yet.
One final note: Strong Bad's Cool Game for Attractive People is indeed awesome!
__________________
I am a community moderator, here to assist, keep the peace, and keep these boards clean and friendly for all. I am a volunteer, and not a Telltale employee, and my opinions are my own.
Macfly77 is offline   Reply With Quote
Old 02/07/2013, 05:47 pm   #3
Gum8a11
Junior Member
 
Join Date: Jan 2013
Posts: 3
Post

Thanks dude! It just came in today and I'm so excited to play it! And it even has Videlectrix's box art on the back of the paper sleeve! In short, thank you so much for helping me out! :3

Last edited by Gum8a11; 02/07/2013 at 06:34 pm.
Gum8a11 is offline   Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Abysmal Support being provided [issue-52969] ( ORDER #600139379618960) RareHero Shopping or Activation Support 3 10/17/2011 12:57 pm
Law and Order games? Sycoraxic98 Law & Order: Legacies 18 04/19/2011 06:46 am
Order Bungle, and Support Ineptitude Vie Shopping or Activation Support 12 06/22/2010 09:58 am
Want to add more to your order? Ryan Shopping or Activation Support 5 08/02/2007 07:09 am
Sam and Max series 1 - have I just found the answer to my order issue? iamasmith Shopping or Activation Support 3 12/16/2006 08:36 pm


All times are GMT -8. The time now is 09:36 pm.


Powered by vBulletin® Version 3.8.2
Copyright ©2000 - 2013, Jelsoft Enterprises Ltd.
Telltale Games - © 2013 Telltale, Incorporated. All rights reserved.
Home  |   Store  |   Blogs  |   Forums  |   Product Support  |   Corporate Info  |   Press Releases  |   Jobs  |   Terms of Use  |   Privacy Policy