Telltale Games

helgi · 04/24/2008, 02:43 pm

I have a problem when i start the csi 3 game my mouse disappear's. I have tried to uninstal the game and installing him again but stil the same problem does some one have any idea what i can do?

ericthelockman · 05/23/2008, 06:02 pm

I just started having the same problem today. I started on the fourth case and closed it. Now the start menu has no cursor. I shows up in the upper right and left corners, but when I click them, it minimizes the game. I have tried reinstalling it and installing the patch with no use.

Emily · 05/25/2008, 08:17 pm

What are your system specs?

Gert1989 · 06/21/2008, 05:15 pm

Hi
I'm having the same problem. I just bought the game today, and I tought it would work on Vista. When I first installed it it did work. Then I closed it, and shut down my comp. When I tried to play it again it also still worked but my comp got stuck so I rebooted. But now everytime I start the game I have no pointer. I also tried reinstalling the game and the patch but nothing works.
Does anybody have a solution?

Emily · 06/22/2008, 07:38 pm

Hi Gert,

Please tell us your system specs (video card, etc.) so we can try to figure out what's causing the problem.

TeresaLC · 06/24/2008, 07:49 pm

I was freaking out when I got stuck between Brass's office and where I can question the suspects... then I restarted my laptop (Windows XP). But when I got to the menu page, the mouse cursor is disappearing! I can only see the original Windows white mouse cursor at the up left corner and when I clicked the corner, I went back to my desktop. Anyway, I got stuck on the menu page and cannot load or even click anything on the menu!!!...

I saw some other posts about this problem but they are all using Windows Vista... mine is a XP... please help me...

THX!!

TeresaLC · 07/06/2008, 01:34 am

Sorry my laptop is a Chinese version SONY VAIO, and I have some problem translating those terms... these are what I can get:

processor: Intel, Core Duo T2300

harddisk capacity: 60G

NVIDIA GeForce Go 7400/Intel GMA950 (I don't know how to say this in Eng., it's about the screen, something like the screen CMOS chip)

PCI Express x16 (this is something like "graph joint")

Can this help? I really LOVE the game and I would be really grateful if you could help me with the missing cursor...!

Emily · 07/06/2008, 02:13 pm

Hi Teresa,

Thanks for providing your specs, and sorry we haven't had an answer for you yet. I will check in with QA tomorrow and see if they have any ideas.

TeresaLC · 07/06/2008, 11:56 pm

Hi-

Thank you very much for the impressively quick reply. Yes I can wait and thank you again for the help in advance! (sure enough it would be great if you can fix this problem... (I am really freaking out lol...) )

*Tester Scott* · 07/09/2008, 11:17 am

If I can get the most recent save file from the people experiencing this sent to smelzer@telltalegames.com it would help a lot in fixing the problem.

TeresaLC · 07/10/2008, 09:27 pm

Thank you for the reply. Could you pls tell me where/ how can I find the save file in my computer? Thank you!

vj84 · 09/23/2008, 12:38 am

Tester Scott I have sent you an email from my ID... With the save game included... Please find a resolution for the same... PDA icon is missing when case 3 starts

Vejay Sarathy S
INDIA

Grachka · 07/28/2009, 10:41 am

Hi, I am having this problem with CSI 3 Dimensions now...I noticed that it was mentioned in another thread:

http://www.telltalegames.com/forums/...ead.php?t=3148

but the solution (post #7) didn't help me. I have the pref.prop file which I put into the Backup folder as suggested, but I don't know where the global_game one is! Seems the guy in post #8 was having the same problem with the solution.

Can anyone help?

04/24/2008, 02:43 pm	#1
helgi Junior Member Join Date: Apr 2008 Posts: 1	Please Help (csi 3 missing cursor) I have a problem when i start the csi 3 game my mouse disappear's. I have tried to uninstal the game and installing him again but stil the same problem does some one have any idea what i can do?

05/23/2008, 06:02 pm	#2
ericthelockman Junior Member Join Date: May 2008 Posts: 1	Cursor stopped here too I just started having the same problem today. I started on the fourth case and closed it. Now the start menu has no cursor. I shows up in the upper right and left corners, but when I click them, it minimizes the game. I have tried reinstalling it and installing the patch with no use.

06/24/2008, 07:49 pm	#6
TeresaLC Panda Join Date: Jun 2008 Posts: 4	NO MOUSE CURSOR on menu page!!! I was freaking out when I got stuck between Brass's office and where I can question the suspects... then I restarted my laptop (Windows XP). But when I got to the menu page, the mouse cursor is disappearing! I can only see the original Windows white mouse cursor at the up left corner and when I clicked the corner, I went back to my desktop. Anyway, I got stuck on the menu page and cannot load or even click anything on the menu!!!... I saw some other posts about this problem but they are all using Windows Vista... mine is a XP... please help me... THX!!

07/06/2008, 11:56 pm	#9
TeresaLC Panda Join Date: Jun 2008 Posts: 4	thx Hi- Thank you very much for the impressively quick reply. Yes I can wait and thank you again for the help in advance! (sure enough it would be great if you can fix this problem... (I am really freaking out lol...) )

07/09/2008, 11:17 am	#10
Tester Scott Mayonnaise Afficionado Join Date: Nov 2007 Location: San Rafael, CA Posts: 595	If I can get the most recent save file from the people experiencing this sent to smelzer@telltalegames.com it would help a lot in fixing the problem. __________________ "No man can be a pure specialist, without being in a strict sense, an idiot." - George Bernard Shaw "Remember, every time a April Fools joke is played, a point-n-click adventure game concept is killed." -Ron Gilbert

05/25/2008, 08:17 pm	#3
Emily Formerly of the Telltale Team Join Date: Oct 2006 Location: San Francisco Posts: 4,549	What are your system specs?

06/21/2008, 05:15 pm	#4
Gert1989 Junior Member Join Date: Jun 2008 Posts: 1	Hi I'm having the same problem. I just bought the game today, and I tought it would work on Vista. When I first installed it it did work. Then I closed it, and shut down my comp. When I tried to play it again it also still worked but my comp got stuck so I rebooted. But now everytime I start the game I have no pointer. I also tried reinstalling the game and the patch but nothing works. Does anybody have a solution?

06/22/2008, 07:38 pm	#5
Emily Formerly of the Telltale Team Join Date: Oct 2006 Location: San Francisco Posts: 4,549	Hi Gert, Please tell us your system specs (video card, etc.) so we can try to figure out what's causing the problem.

07/06/2008, 01:34 am	#7
TeresaLC Panda Join Date: Jun 2008 Posts: 4	Sorry my laptop is a Chinese version SONY VAIO, and I have some problem translating those terms... these are what I can get: processor: Intel, Core Duo T2300 harddisk capacity: 60G NVIDIA GeForce Go 7400/Intel GMA950 (I don't know how to say this in Eng., it's about the screen, something like the screen CMOS chip) PCI Express x16 (this is something like "graph joint") Can this help? I really LOVE the game and I would be really grateful if you could help me with the missing cursor...!

07/06/2008, 02:13 pm	#8
Emily Formerly of the Telltale Team Join Date: Oct 2006 Location: San Francisco Posts: 4,549	Hi Teresa, Thanks for providing your specs, and sorry we haven't had an answer for you yet. I will check in with QA tomorrow and see if they have any ideas.

07/10/2008, 09:27 pm	#11
TeresaLC Panda Join Date: Jun 2008 Posts: 4	Thank you for the reply. Could you pls tell me where/ how can I find the save file in my computer? Thank you!

09/23/2008, 12:38 am	#12
vj84 Junior Member Join Date: Sep 2008 Posts: 2	Tester Scott I have sent you an email from my ID... With the save game included... Please find a resolution for the same... PDA icon is missing when case 3 starts Vejay Sarathy S INDIA

07/28/2009, 10:41 am	#13
Grachka Junior Member Join Date: Jul 2009 Posts: 2	Hi, I am having this problem with CSI 3 Dimensions now...I noticed that it was mentioned in another thread: http://www.telltalegames.com/forums/...ead.php?t=3148 but the solution (post #7) didn't help me. I have the pref.prop file which I put into the Backup folder as suggested, but I don't know where the global_game one is! Seems the guy in post #8 was having the same problem with the solution. Can anyone help?

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