Telltale Games

JackBurtonMe · 07/28/2009, 10:23 am

signed in, clicked "Launch Game".

Nothing happened for ages then just a blank screen!

Anything I'm doing wrong?

JackBurtonMe · 07/28/2009, 10:59 am

Gutted doesn't even begin to cover it. This is absolutely rubbish.

This is why I orriginally wanted the Wii version which STILL isn't out for the UK, inexplicably. Every time I have ever downloaded any kind of game for the PC this is what's happened. Always hassle, every time.

Was really looking forward to a quiet night in by myself playing this game. Not to much to ask for in life surely? But no. I'm $35 down with a game which doesn't even come close to working.

Darn!

PariahKing · 07/28/2009, 11:02 am

The Wii version actually is much worse than the PC one due to issues of filesize.

Anyway the staff here is very helpful (and polite) and if you have some patience they will probably be able to assist you.

*Silverwolfpet* · 07/28/2009, 11:09 am

Besides, if that's what happens to every game you download...maybe it's not the download

Check your configuration

JackBurtonMe · 07/28/2009, 11:17 am

Quote:

Originally Posted by PariahKing

The Wii version actually is much worse than the PC one due to issues of filesize.

Anyway the staff here is very helpful (and polite) and if you have some patience they will probably be able to assist you.

Thanks, I'll keep waiting, hoping and trying.

JackBurtonMe · 07/28/2009, 11:19 am

Quote:

Originally Posted by Silverwolfpet

Besides, if that's what happens to every game you download...maybe it's not the download

Check your configuration

The computer's fine I think. It's a Dell Inspiron 6400 laptop, a year or so old, 1.86 Ghz, 1 Gig memory etc etc.

NabaDwA · 07/28/2009, 11:25 am

Same thing happened to me unfortunately.... but I tried the demo 1st.
You're on XP right?

I havent found a solution yet but maybe if you upgrade to vista or 7 sometime soon your money wont go to waste.....

JackBurtonMe · 07/28/2009, 11:27 am

Quote:

Originally Posted by NabaDwA

Same thing happened to me unfortunately.... but I tried the demo 1st.
You're on XP right?

I havent found a solution yet but maybe if you upgrade to vista or 7 sometime soon your money wont go to waste.....

XP yeah.

Is it seriously the case that it wont run on XP?!?!?!?!?

SHODANFreeman · 07/28/2009, 11:45 am

Quote:

Originally Posted by JackBurtonMe

XP yeah.

Is it seriously the case that it wont run on XP?!?!?!?!?

The game will run on XP, that is definitely not the problem.

Banned User · 07/28/2009, 12:25 pm

If I had to guess I would say your DirectX is flawed. Try updating your graphics driver to the latest version.

NabaDwA · 07/28/2009, 12:26 pm

yeah it can't be the problem but it is related to the problem. i managed to install the demo on 2 vista pc's but not working on my xp pc.... i have no idea what the problem is.

Aeterna · 07/28/2009, 12:34 pm

Could be an onboard graphics card problem or so? Any virus/malware preventing it from running. We really can't say much on this. Did you try the demo first? Does that run at all?
Do you have the latest graphics drivers?
Does the system still respond after you start it up?
And.. what specifically happens when you start up? Says it's launching the game, computer starts loading stuff, then a fully bright white screen?

JackBurtonMe · 07/28/2009, 12:52 pm

Quote:

Originally Posted by Aeterna

Could be an onboard graphics card problem or so? Any virus/malware preventing it from running. We really can't say much on this. Did you try the demo first? Does that run at all?
Do you have the latest graphics drivers?
Does the system still respond after you start it up?
And.. what specifically happens when you start up? Says it's launching the game, computer starts loading stuff, then a fully bright white screen?

I press "Launch Game" and then the browser closes and nothing happens for about 30 seconds, it's just my desktop. Then a black box appears on the screen with a MI type skull, then the whole screen goes blank, sometimes with a moveable cursor and sometimes without.

Didn't try the demo first.
Don't know if I have the latest graphics drivers or how to get them.

bobhobbit · 07/28/2009, 12:53 pm

Quote:

Originally Posted by JackBurtonMe

The computer's fine I think. It's a Dell Inspiron 6400 laptop, a year or so old, 1.86 Ghz, 1 Gig memory etc etc.

What kind of video card does it have? That might be the source of your problems getting the game to work. If I remember right, Telltale's games don't agree very well with some Intel integrated graphics cards.

PinkPig · 07/28/2009, 01:04 pm

Quote:

Originally Posted by JackBurtonMe

The computer's fine I think. It's a Dell Inspiron 6400 laptop, a year or so old, 1.86 Ghz, 1 Gig memory etc etc.

A laptop - even a very recent one - is unlikely to have a decent graphics card unless it was something you looked for when you bought it. Since you've had problems with lots of games this might well be the problem.

Find out what graphics card you have and post it here. If it was a standard cheap Dell it's quite possible that it won't be supported.

JackBurtonMe · 07/28/2009, 01:04 pm

Quote:

Originally Posted by bobhobbit

What kind of video card does it have? That might be the source of your problems getting the game to work. If I remember right, Telltale's games don't agree very well with some Intel integrated graphics cards.

Not sure to be honest.

JackBurtonMe · 07/28/2009, 01:05 pm

Quote:

Originally Posted by PinkPig

A laptop - even a very recent one - is unlikely to have a decent graphics card unless it was something you looked for when you bought it. Since you've had problems with lots of games this might well be the problem.

Find out what graphics card you have and post it here. If it was a standard cheap Dell it's quite possible that it won't be supported.

It was able to run A Vampyre Story ok. How do I find out what Graphics card I have?

bobhobbit · 07/28/2009, 02:08 pm

Quote:

Originally Posted by JackBurtonMe

It was able to run A Vampyre Story ok. How do I find out what Graphics card I have?

Go to the Device Manager...
(right-click on My Computer->Properties->Hardware tab->Device Manager button)

Then click the + sign beside "Display adapters". That should tell you what kind of video card you're running.

In other news, if a Mod is watching, this thread seems more appropriate to the Support forum. :-/

Novotnus · 07/28/2009, 02:23 pm

Have the same issue - it's because my integrated Intel chipset. Just wait, main menu will appear after some time.
Set your graphics to 1, resolution to 640x480 and you should be able to play.
Or better - get yourself new graphics ; )

jamiehavok · 07/28/2009, 02:32 pm

another victim of crummy retail laptops. its all about the graphics card, ram and processor barely mean anything anymore for gaming!

07/28/2009, 10:23 am	#1
JackBurtonMe Member Join Date: Jun 2009 Posts: 42	Help! Downloaded the PC version....... signed in, clicked "Launch Game". Nothing happened for ages then just a blank screen! Anything I'm doing wrong?

07/28/2009, 11:02 am	#3
PariahKing I Have Arrived Join Date: Jun 2009 Location: Ohio Posts: 1,327	The Wii version actually is much worse than the PC one due to issues of filesize. Anyway the staff here is very helpful (and polite) and if you have some patience they will probably be able to assist you. __________________ It's OK to eat fish - they don't have any feelings.

07/28/2009, 11:09 am	#4
Silverwolfpet Wolfy Join Date: Jun 2009 Location: Romania Posts: 3,042	Besides, if that's what happens to every game you download...maybe it's not the download Check your configuration __________________ I am a community moderator, here to assist, keep the peace, and keep these boards clean and friendly for all. I am a volunteer, and not a Telltale employee, and my opinions are my own. Something awesome this way comes... ^.^ www.silverwolfpet.com

07/28/2009, 02:23 pm	#19
Novotnus Senior Member Join Date: Jun 2009 Location: Poland Posts: 403	Have the same issue - it's because my integrated Intel chipset. Just wait, main menu will appear after some time. Set your graphics to 1, resolution to 640x480 and you should be able to play. Or better - get yourself new graphics ; ) __________________ Alloute, I will live forever, alloute immortalité...

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07/28/2009, 10:59 am	#2
JackBurtonMe Member Join Date: Jun 2009 Posts: 42	Gutted doesn't even begin to cover it. This is absolutely rubbish. This is why I orriginally wanted the Wii version which STILL isn't out for the UK, inexplicably. Every time I have ever downloaded any kind of game for the PC this is what's happened. Always hassle, every time. Was really looking forward to a quiet night in by myself playing this game. Not to much to ask for in life surely? But no. I'm $35 down with a game which doesn't even come close to working. Darn!

07/28/2009, 11:25 am	#7
NabaDwA Member Join Date: Jul 2009 Posts: 69	Same thing happened to me unfortunately.... but I tried the demo 1st. You're on XP right? I havent found a solution yet but maybe if you upgrade to vista or 7 sometime soon your money wont go to waste.....

07/28/2009, 12:25 pm	#10
Banned User All Hail Sammun-Mak Join Date: Jul 2009 Location: US of A Posts: 107	If I had to guess I would say your DirectX is flawed. Try updating your graphics driver to the latest version.

07/28/2009, 12:26 pm	#11
NabaDwA Member Join Date: Jul 2009 Posts: 69	yeah it can't be the problem but it is related to the problem. i managed to install the demo on 2 vista pc's but not working on my xp pc.... i have no idea what the problem is.

07/28/2009, 12:34 pm	#12
Aeterna Member Join Date: Jul 2009 Posts: 93	Could be an onboard graphics card problem or so? Any virus/malware preventing it from running. We really can't say much on this. Did you try the demo first? Does that run at all? Do you have the latest graphics drivers? Does the system still respond after you start it up? And.. what specifically happens when you start up? Says it's launching the game, computer starts loading stuff, then a fully bright white screen?

07/28/2009, 02:32 pm	#20
jamiehavok Senior Member Join Date: Jun 2009 Posts: 107	another victim of crummy retail laptops. its all about the graphics card, ram and processor barely mean anything anymore for gaming!

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