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Shopping or Activation Support A beacon of hope in the muggy fug of e-commerce. Post any shopping or activation related questions here or email support at support@telltalegames.com

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Old 08/19/2009, 08:02 am   #1
AntaeusUK
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Default Cancelling an order!

Hello, I have an urgent question. Is it possible to cancel my order? My brother ordered the sam and max celebration pack using my paypal and at this moment in time I simply can't spare the cash. Is it possible you can cancel this please? I only found out a few minutes ago. Order number #600026508332980
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Old 08/19/2009, 08:07 am   #2
hansschmucker
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Did you send a mail to the support address as well?
Other than that: cool down, don't download and don't activate and the TTG guys should be able to tell that you're not trying to get a free license and are just the victim of some stupid coincidence.
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Old 08/19/2009, 08:28 am   #3
AntaeusUK
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Quote:
Originally Posted by hansschmucker View Post
Did you send a mail to the support address as well?
Other than that: cool down, don't download and don't activate and the TTG guys should be able to tell that you're not trying to get a free license and are just the victim of some stupid coincidence.
Thats the thing,. there are like, 5 of these sam and max games downloaded, I am uninstalling them as I type this.
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Old 08/19/2009, 08:32 am   #4
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That's going to be a whole lot more difficult then since you did the virtual equivalent of opening the box. I'm not sure if they'll let you return it now...
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Old 08/19/2009, 09:43 am   #5
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Hey AntaeusUK,

Looks like someone's already cancelled this order. I went ahead and disabled the serial numbers assigned to this purchase.
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