Telltale Games

Guybrush · 11/01/2006, 10:48 am

still getting this "Your purchase is not complete. Please reattempt payment. (ARM1014)
"

DaEvilZombiePirateLeChuck · 11/01/2006, 10:51 am

Quote:

Originally Posted by Guybrush

just got this mail :
Hey hey!
It's Sam & Max: Culture Shock!
Thank you for pre-ordering Sam & Max: Season 1! The pilot episode, Culture Shock, is now available to download.

To get your game:

1. Go to http://www.telltalegames.com/download/cultureshock. This will download a small download manager onto your computer.
2. Run the download manager. This will download the Culture Shock installer file.
3. When your download is finished, install and launch the game the game.
4. On the first screen, click "I've already purchased this". Enter your order number (shown below) and the password you selected when you placed your order. The game will activate and you'll now be able to launch the full version.
5. Crank up your speakers, get comfortable, and enjoy the first Sam & Max game since 1993!

If you have any problems activating your game, please email us at support@telltalegames.com and we'll get the problem straightened out right away. We have a staff of thousands standing by to make sure your Sam & Max experience is as awesome as humanly possible.
Your Order Number: **********

But activating still doesnt work ...

I got the same and mine dosent work neither...
Sent a mail too support though.. hope it helps...

force · 11/01/2006, 10:51 am

same "Your purchase is not complete. Please reattempt payment. (ARM1014)" here ... just one pre-order-guy more who can't play :-(

opitzs · 11/01/2006, 10:52 am

Just be patient, send your mail with the hardware fingerprint to the support and they will look into it, no use in whining, as I think they are already rotating to get the problem fixed.

axelkothe · 11/01/2006, 10:54 am

good thing they waited till somebody was in the office to fix things like that... let's hope they find a solution soon...

Si^ · 11/01/2006, 10:55 am

send my e-mail to support thou if its the whole pre-order ppl thats gonna suck

**Jake** · 11/01/2006, 10:55 am

Everyone here is working hard to fix this. Nobody is happy right now. Hang in there guys, thanks for being patient.

opitzs · 11/01/2006, 10:57 am

Quote:

Originally Posted by axelkothe

good thing they waited till somebody was in the office to fix things like that... let's hope they find a solution soon...

Oh yes, otherwise ppl would be screaming bloody murder here

wien · 11/01/2006, 10:57 am

Quote:

Your purchase is not complete. Please reattempt payment. (ARM1014)

Sigh... That's what I get for getting my hopes up I guess.

opitzs · 11/01/2006, 10:58 am

Quote:

Originally Posted by wien

Sigh... That's what I get for getting my hopes up I guess.

Murphys Law works overtime tonight

Si^ · 11/01/2006, 11:01 am

so close yet so far..... *cries*

threshfire · 11/01/2006, 11:03 am

I get the same "Your purchase is not complete. Please reattempt payment. (ARM1014)" but it sometimes automatically loads anyways. For instance, I clicked buy the full game and canceled, but the game started anyways. I think the same thing happened when I clicked the already purchased. Anyone else getting this?

Guybrush · 11/01/2006, 11:04 am

Quote:

Originally Posted by Jake

Everyone here is working hard to fix this. Nobody is happy right now. Hang in there guys, thanks for being patient.

At least someone who says "we are working on it" thats what i wanted to here, watching tv now, i am afraid i wont be able to play anymore tonight

opitzs · 11/01/2006, 11:06 am

Quote:

Originally Posted by threshfire

I get the same "Your purchase is not complete. Please reattempt payment. (ARM1014)" but it sometimes automatically loads anyways. For instance, I clicked buy the full game and canceled, but the game started anyways. I think the same thing happened when I clicked the already purchased. Anyone else getting this?

It seems to start the demo after an amount of time or something. This is especially bad, since you can't skip the game intro. I like the intro, it is ver stylish, but it gets on your nerves, when you just try another way to activate the game.

PinkPanther · 11/01/2006, 11:06 am

Quote:

Originally Posted by threshfire

I get the same "Your purchase is not complete. Please reattempt payment. (ARM1014)" but it sometimes automatically loads anyways. For instance, I clicked buy the full game and canceled, but the game started anyways. I think the same thing happened when I clicked the already purchased. Anyone else getting this?

In this case, the demo will be loaded and it will quit, when you leave the office.

wien · 11/01/2006, 11:08 am

Quote:

Originally Posted by threshfire

Anyone else getting this?

Yep.. Happend here, but I think it just starts in demo-mode. Haven't dared to play it yet since I don't want to "ruin" it by playing the demo.

PinkPanther · 11/01/2006, 11:14 am

Guess, I will watch some Doctor Who and try again, before i go to sleep.

If it still doesn´t work, is this, what I´ll be thinking of:
*Exterminate, Exterminate*

opitzs · 11/01/2006, 11:15 am

I just thought I got my support reply, but then it was a message telling me, that my prince charming needs a little help. Would that be Sam or Max I wonder

threshfire · 11/01/2006, 11:17 am

Thanks for the quick replies guys. Yeah the intro's awesome, but it really would be nice to Escape out of it. Does anyone know that once you actually activate the game if it loads up the game immediately, or if it brings you back to the telltale games menu thingy?

ShiratoriNinjaBrat · 11/01/2006, 12:06 pm

damn this fuckin blows..

us preorders get the poo end of the stick.
I WANNA PLAY THIS DAMN GAME I'VE BEEN WAITING, ITCHING, NEEDING.... i dreamed of the day... my skin would sweat at just the right level, my eyes, glued to the screen, laughter eminating from the depths of my sssouull... a furry demented bunny... tearing someone's eye out... aaahhh how i feel the sorrow... ohhhh woe is me.... i sent my hardware finger print.. and still waiting for a reply...

activate my damn game!!!!

11/01/2006, 11:14 am	#657
PinkPanther Junior Member Join Date: Oct 2006 Location: some small german town Posts: 28	I won´t wait anymore... Guess, I will watch some Doctor Who and try again, before i go to sleep. If it still doesn´t work, is this, what I´ll be thinking of: Exterminate, Exterminate

11/01/2006, 11:17 am	#659
threshfire Junior Member Join Date: Oct 2006 Posts: 3	Thanks for the quick replies guys. Yeah the intro's awesome, but it really would be nice to Escape out of it. Does anyone know that once you actually activate the game if it loads up the game immediately, or if it brings you back to the telltale games menu thingy? Last edited by threshfire; 11/01/2006 at 11:35 am.

11/01/2006, 10:48 am	#641
Guybrush Junior Member Join Date: Nov 2006 Posts: 20	still getting this "Your purchase is not complete. Please reattempt payment. (ARM1014) "

11/01/2006, 10:51 am	#643
force Junior Member Join Date: Nov 2006 Posts: 5	same "Your purchase is not complete. Please reattempt payment. (ARM1014)" here ... just one pre-order-guy more who can't play :-(

11/01/2006, 10:52 am	#644
opitzs Junior Member Join Date: Nov 2006 Posts: 20	Just be patient, send your mail with the hardware fingerprint to the support and they will look into it, no use in whining, as I think they are already rotating to get the problem fixed.

11/01/2006, 10:54 am	#645
axelkothe Member Join Date: Nov 2006 Posts: 99	good thing they waited till somebody was in the office to fix things like that... let's hope they find a solution soon...

11/01/2006, 10:55 am	#646
Si^ Junior Member Join Date: Nov 2006 Posts: 7	send my e-mail to support thou if its the whole pre-order ppl thats gonna suck

11/01/2006, 10:55 am	#647
Jake Telltale Team Join Date: Mar 2005 Location: San Rafael, CA Posts: 5,017	Everyone here is working hard to fix this. Nobody is happy right now. Hang in there guys, thanks for being patient.

11/01/2006, 11:01 am	#651
Si^ Junior Member Join Date: Nov 2006 Posts: 7	so close yet so far..... cries

11/01/2006, 11:03 am	#652
threshfire Junior Member Join Date: Oct 2006 Posts: 3	I get the same "Your purchase is not complete. Please reattempt payment. (ARM1014)" but it sometimes automatically loads anyways. For instance, I clicked buy the full game and canceled, but the game started anyways. I think the same thing happened when I clicked the already purchased. Anyone else getting this?

11/01/2006, 11:15 am	#658
opitzs Junior Member Join Date: Nov 2006 Posts: 20	I just thought I got my support reply, but then it was a message telling me, that my prince charming needs a little help. Would that be Sam or Max I wonder

11/01/2006, 12:06 pm	#660
ShiratoriNinjaBrat Hurricane, Ninja, Cat Join Date: Oct 2006 Location: NYC, NY Posts: 73	damn this fuckin blows.. us preorders get the poo end of the stick. I WANNA PLAY THIS DAMN GAME I'VE BEEN WAITING, ITCHING, NEEDING.... i dreamed of the day... my skin would sweat at just the right level, my eyes, glued to the screen, laughter eminating from the depths of my sssouull... a furry demented bunny... tearing someone's eye out... aaahhh how i feel the sorrow... ohhhh woe is me.... i sent my hardware finger print.. and still waiting for a reply... activate my damn game!!!!