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09/07/2009, 05:34 am
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#1 |
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Junior Member
Join Date: Sep 2009
Posts: 14
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Strange Credit issue
Hi,
I bought Tales of Monkey Island about a week ago now. However, the credit card statement I was sent via email says that Telltale Games has deducted "$0.00" from my credit card. This might sound like a strange Support Question, and in most cases I would agree. If I've been charged $0.00, I'm almost always happy for a freebie that is supposed to be $35. But unfortunately I actually care about the Monkey Island series. It was an integral part of my childhood and I can't help but relive childhood dreams today (not to mention hoping that my own children can also grow up knowing Guybrush Threepwood, Mighty Pirate *TM). I want to support the creators of the game, so that they KNOW there are fans out there wanting a sequel, and then a sequel to the sequel, and then a sequel to the sequel of the sequel (ad infinitum). But if I'm not giving you money, then I'm not part of the fan-support, right? If someone on the support team can help, that'd be great. I tried sending an email to Support, but I haven't had a reply yet (hence the post on this Forum). Regards, Paranoid Android (aka, Robbie). P.S - I have a notion or two as to why this strange conundrum might have come about, but I'm more interested in fixing the issue right now. Last edited by Paranoid Android; 09/07/2009 at 07:53 am. Reason: added a P.S.... |
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09/08/2009, 09:21 am
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#2 |
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Formerly of the Telltale Team
Join Date: Oct 2006
Location: San Francisco
Posts: 4,549
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Have you checked with your credit card company to see what you were actually charged?
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09/08/2009, 10:12 am
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#3 |
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¬¬
Join Date: Jun 2008
Location: San Rafael, California, USA
Posts: 703
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Hi there, I looked up your Tales of Monkey Island order, and it appears to have been fully refunded based on our data. Our tech guys are looking into this now.
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09/10/2009, 01:36 am
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#4 |
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Junior Member
Join Date: Sep 2009
Posts: 14
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Hi David,
Thanks for that. I hope they can solve it. I'm sending you a PM with possible information that might help..... |
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09/15/2009, 02:50 am
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#5 |
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Junior Member
Join Date: Sep 2009
Posts: 14
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Hey folks,
Sorry for the bump, but I was just wondering if anything has been concluded with this. I haven't received anything in email saying my card has been charged finally (haven't had the chance to check up with my credit card company though). I mean, in the end if I get it for nothing, then I obviously won't be too sore. But I was hoping to support the Telltale team here. Thanks for your efforts, keep it up  Regards, |
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