Telltale Games

nikasaur · 09/17/2009, 03:40 pm

UPDATE!

THANK YOU for your help, it seems like we got a really good amount of tests to play with, so no more emails need to be sent in. If you haven't received an emailed response by Wednesday (and remember to check your spam folders) then post here to help us with the bug reporting.

You guys are champs, thanks for your awesomeness!

If you love mindless, repetitive tasks, have we got a job for you!

It has come to our attention that our Support system is a little wonky- there's been reports of missing tickets, unreceived emails and the like. In order to get the best support possible, we're going to do a Support Ticket Test... this is where you come in.

We need people to send in ONE support ticket on MONDAY, to support@telltalegames.com with the subject:
"Look, a 3 Headed Monkey! (your forum name)"

The body of the email should be:

"Hello Telltale, this email is to test your support system. I am totally awesome for helping out and expect to hear from you soon.

Your Name:
Your Forum Handle: "

You should get an automated response from our system with a ticket number. If you haven't received a personal (non-automated) reply from us within 3 days (that's on Thursday) post here to say that there's been some error and we'll torture you for information. I'm dusting off the stretching rack as we speak.

Thank you so much for your help in helping us grow. We have a great support team, so we just need the technical part taken care of. Post here if you're gonna give it a whirl!

Fury · 09/17/2009, 03:42 pm

So Monday only, at PST time right?

Sounds fun, I'm up for it.

nikasaur · 09/17/2009, 03:45 pm

Time doesn't matter, we just won't start answering those tickets over the weekend. Probably Monday only, depending on how many people wanna help us out. We'd like a large group.

Glad to see you're participating!

hansschmucker · 09/17/2009, 03:49 pm

Count me in.

Armakuni · 09/17/2009, 03:51 pm

I'll help out, no problem.

Secret Fawful · 09/17/2009, 03:53 pm

Sounds groovy. Glad we can help you guys out.

David E · 09/17/2009, 03:56 pm

Thanks guys!

Rawr · 09/17/2009, 04:19 pm

I'll help out, just need to remember it. :P

Tjibbbe · 09/17/2009, 04:24 pm

I never had a problem with support, but what the hey, I'll help out.

Mike Haley · 09/17/2009, 04:24 pm

I will bookmark this thread so that I don't forget on Monday.

corruptbiggins · 09/17/2009, 05:33 pm

Hey, why not. At least it gives me one thing to do on Monday...

nikasaur · 09/17/2009, 06:00 pm

Woohoo! Good to see some enthusiasm! Post here if you're down to help us break our support system!

*Macfly77* · 09/17/2009, 06:03 pm

I'll do my best to remember (I like Mike's idea of bookmarking this thread).

Molokov · 09/17/2009, 06:26 pm

I'll help, if I remember

But all support emails I've sent in before have worked swimmingly and Telltale staff have solved my problems promptly

Allahcalypse · 09/17/2009, 07:07 pm

What exactly do we have to do? We send them a ticket? What kind of ticket? How do I send a ticket ?

I'm ready, willing and almost able

Derwin · 09/17/2009, 07:11 pm

I'll try to remember. Maybe I should send in a support ticket today asking for them to remind me Monday to send in a support ticket...

MusicallyInspired · 09/17/2009, 07:21 pm

I'll do my part. I'll try to remember

. Monday is gonna be a busy day for us, but I can whip out an email.

Quote:

Originally Posted by Allahcalypse

What exactly do we have to do? We send them a ticket? What kind of ticket? How do I send a ticket ?

I'm ready, willing and almost able

He explained exactly step by step what you need to do in the opening post.

SHODANFreeman · 09/17/2009, 07:25 pm

Quote:

Originally Posted by MusicallyInspired

He explained exactly step by step what you need to do in the opening post.

She.

Avistew · 09/17/2009, 09:06 pm

I'll help too.

a3HeadedMonkey · 09/17/2009, 09:59 pm

I'll help out, no worries.

Quote:

Originally Posted by nikasaur

We need people to send in ONE support ticket on MONDAY, to support@telltalegames.com with the subject:
"Look, a 3 Headed Monkey! (your forum name)"

But that is my forum name!

My mind is blown!

*dies*

09/17/2009, 03:40 pm	#1
nikasaur is a "Riot Girl" Join Date: Jul 2009 Location: ...in a fishtank Posts: 657	Telltale Support needs YOUR help! UPDATE! THANK YOU for your help, it seems like we got a really good amount of tests to play with, so no more emails need to be sent in. If you haven't received an emailed response by Wednesday (and remember to check your spam folders) then post here to help us with the bug reporting. You guys are champs, thanks for your awesomeness! If you love mindless, repetitive tasks, have we got a job for you! It has come to our attention that our Support system is a little wonky- there's been reports of missing tickets, unreceived emails and the like. In order to get the best support possible, we're going to do a Support Ticket Test... this is where you come in. We need people to send in ONE support ticket on *MONDAY, to support@telltalegames.com with the subject: "Look, a 3 Headed Monkey! (your forum name)" The body of the email should be: "Hello Telltale, this email is to test your support system. I am totally awesome for helping out and expect to hear from you soon. Your Name: Your Forum Handle: " You should get an automated response from our system with a ticket number. If you haven't received a personal (non-automated) reply from us within 3 days (that's on Thursday) post here to say that there's been some error and we'll torture you for information. I'm dusting off the stretching rack as we speak. Thank you so much for your help in helping us grow. We have a great support team, so we just need the technical part taken care of. Post here if you're gonna give it a whirl! Last edited by nikasaur; 09/21/2009 at 01:17 pm.*

09/17/2009, 03:49 pm	#4
hansschmucker Senior Member Join Date: Aug 2007 Posts: 945	Count me in. __________________ ░░▄▀▀▀▄░░ ░█ ▀ ▀ █░ ░░█###█░░ ░░░▀▀▀░░░

09/17/2009, 03:53 pm	#6
Secret Fawful Fearless Oathbreaker Join Date: Jun 2009 Location: Stuck In This Pose Sexiness: Off The Charts! Posts: 5,122	Sounds groovy. Glad we can help you guys out. __________________ You're the greatest. The greatest! - GuruGuru214 You'll go far in this life, Fawful. - That Guy In The Wheelchair Fawful, you sir, are made of win. - mgrant I love the Fawful! - Davies You're like a bad comedian. - monkey_05_06 ** you. - Giant Tope Why do you have to be such an hole? - Avistew You're a miserable little weasel who derives pleasure from being a *. - AllenB Grow up. - Mike Haley Now Playing: ~~Space Quest 0: Replicated~~ - ~~Space Quest I EGA: The Sarien Encounter~~ - Space Quest I VGA: The Sarien Encounter** - Space Quest II EGA: Vohaul's Revenge - Space Quest II VGA: Vohaul's Revenge - Space Quest III: The Pirates of Pestulon - Space Quest IV: Roger Wilco and the Time Rippers - Space Quest V: The Next Mutation - Space Quest VI: Roger Wilco in the Spinal Frontier - Space Quest: The Lost Chapter

09/17/2009, 05:33 pm	#11
corruptbiggins ready player one Join Date: Nov 2007 Location: Fintlewoodlewix Posts: 2,194	Hey, why not. At least it gives me one thing to do on Monday... __________________ Currently reading... The Servants of Twilight by Dean Koontz Portfolio / Blog / YouTube "Time is an illusion. Lunchtime doubly so."

09/17/2009, 06:00 pm	#12
nikasaur is a "Riot Girl" Join Date: Jul 2009 Location: ...in a fishtank Posts: 657	Telltale Support needs YOUR help! Woohoo! Good to see some enthusiasm! Post here if you're down to help us break our support system!

09/17/2009, 03:42 pm	#2
Fury Banned Join Date: Jun 2009 Location: Homeless (until I get a new car) Posts: 1,363	So Monday only, at PST time right? Sounds fun, I'm up for it.

09/17/2009, 03:45 pm	#3
nikasaur is a "Riot Girl" Join Date: Jul 2009 Location: ...in a fishtank Posts: 657	Time doesn't matter, we just won't start answering those tickets over the weekend. Probably Monday only, depending on how many people wanna help us out. We'd like a large group. Glad to see you're participating!

09/17/2009, 03:51 pm	#5
Armakuni Senior Member Join Date: Mar 2007 Location: Amigastan Posts: 966	I'll help out, no problem.

09/17/2009, 03:56 pm	#7
David E ¬¬ Join Date: Jun 2008 Location: San Rafael, California, USA Posts: 703	Thanks guys!

09/17/2009, 04:19 pm	#8
Rawr The Almighty Join Date: Jul 2009 Location: England Posts: 434	I'll help out, just need to remember it. :P

09/17/2009, 04:24 pm	#9
Tjibbbe Senior Member Join Date: Apr 2008 Posts: 563	I never had a problem with support, but what the hey, I'll help out.

09/17/2009, 04:24 pm	#10
Mike Haley Senior Member Join Date: Oct 2006 Posts: 367	I will bookmark this thread so that I don't forget on Monday.

09/17/2009, 06:03 pm	#13
Macfly77 MacModerator Join Date: Feb 2008 Posts: 1,366	I'll do my best to remember (I like Mike's idea of bookmarking this thread).

09/17/2009, 06:26 pm	#14
Molokov Dingo in a Maternity Ward Join Date: Apr 2007 Location: Adelaide, Australia Posts: 1,138	I'll help, if I remember But all support emails I've sent in before have worked swimmingly and Telltale staff have solved my problems promptly

09/17/2009, 07:07 pm	#15
Allahcalypse Junior Member Join Date: Feb 2009 Posts: 14	What exactly do we have to do? We send them a ticket? What kind of ticket? How do I send a ticket ? I'm ready, willing and almost able

09/17/2009, 07:11 pm	#16
Derwin Max's PH-Neutral Chewtoy Join Date: Oct 2006 Location: Colorado, USA Posts: 736	I'll try to remember. Maybe I should send in a support ticket today asking for them to remind me Monday to send in a support ticket...

09/17/2009, 09:06 pm	#19
Avistew I<3>1 Join Date: Jun 2009 Location: France Posts: 5,051	I'll help too.

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