Telltale Games

Tjibbbe · 09/24/2009, 07:53 am

I also haven't received an automated or personal response from the mail I sent on monday. I did receive answers regarding a different issue, which I sent on saturday. I never had any problems with mail from support coming through until the test-mail on monday.

hansschmucker · 09/24/2009, 08:03 am

No manual response yet... [issue-21146]. Checked the spam folder too.

*Macfly77* · 09/24/2009, 09:28 am

72 hours and still no personalized reply to issue #21161.

Javi-Wan Kenobi · 09/24/2009, 09:38 am

Macfly77, I think you have the same problem than me: You sent two messages with different email accounts, but the same name.
Then, since both messagers are from the same person, Tellatale support people only have replied one of them.

I have no personalized reply to issue 21152, btw.

nikasaur · 09/24/2009, 10:32 am

Awesome, keep 'em coming. We're a little swamped right now so we won't be getting to the lost tickets until... probably tomorrow? Sit tight and we'll bugfix when we can.

On one hand, it's good that we're seeing the problem crop up here, so we can fix it. On the other hand... it's bad that we're seeing problems at all, argh.

*Macfly77* · 09/25/2009, 09:53 am

Four days and still nothing (on the personalized reply to issue #21161 front).
I'm beginning to think that Javi-Wan Kenobi might be right in his message from yesterday morning.

hansschmucker · 09/25/2009, 05:00 pm

I only sent one and from the same address that I used to register. Still nothing though (aside from the automatic reply): [issue-21146]

dr.gio · 09/27/2009, 02:29 pm

I have received the automated response ['issue-21138'] but not the personal one.

*Macfly77* · 09/28/2009, 01:09 pm

A week has passed and still no personalized reply to issue #21161.

nikasaur · 09/28/2009, 01:30 pm

We are actively looking at these problems, thank you for your responses. Any NEW and unreported issues should still be reported here, but previously-noted problems don't need to be. Thanks so much again!

Happyface · 09/29/2009, 04:29 pm

paradoxical topic, no doubt about it.

Jazzy · 09/30/2009, 08:07 am

Arse, sorry guys, only found this thread now, would've helped otherwise.

Molokov · 10/01/2009, 04:13 am

Nikasaur, how long should we be waiting for a manual response before coming back here to let you know?

nikasaur · 10/01/2009, 01:57 pm

Now would be the time to bring it up, if you didn't receive a response. Though we've already calculated most of the data, we could use some revising if more emails fell through the cracks.

Molokov · 10/01/2009, 02:31 pm

OK then

I sent the original email on 21 Sep, and got the automated response fairly soon afterwards. Haven't had any further reply. [issue-21062]

I regularly check my spam folder, so it's definitely not in there...

Molokov · 10/06/2009, 04:11 pm

All quiet on the southern front....

Are there still many others with tickets not yet responded to?

Novotnus · 10/06/2009, 04:39 pm

No responde to [issue-21053] yet.

nikasaur · 10/06/2009, 06:29 pm

No, we're done responding. Unless you have a ticket that you haven't responded to before, you don't have to check in anymore. You're off the hook!

09/24/2009, 08:03 am	#182
hansschmucker Senior Member Join Date: Aug 2007 Posts: 945	No manual response yet... [issue-21146]. Checked the spam folder too. __________________ ░░▄▀▀▀▄░░ ░█ ▀ ▀ █░ ░░█###█░░ ░░░▀▀▀░░░

09/25/2009, 05:00 pm	#187
hansschmucker Senior Member Join Date: Aug 2007 Posts: 945	I only sent one and from the same address that I used to register. Still nothing though (aside from the automatic reply): [issue-21146] __________________ ░░▄▀▀▀▄░░ ░█ ▀ ▀ █░ ░░█###█░░ ░░░▀▀▀░░░

09/30/2009, 08:07 am	#192
Jazzy Senior Member Join Date: Jul 2009 Posts: 305	Arse, sorry guys, only found this thread now, would've helped otherwise. __________________ "They'll get my gun when they take it from my cold, dead, furry white paw." - Vote Max for a Brighter Tomorrow.

10/06/2009, 04:39 pm	#197
Novotnus Senior Member Join Date: Jun 2009 Location: Poland Posts: 403	No responde to [issue-21053] yet. __________________ Alloute, I will live forever, alloute immortalité...

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09/24/2009, 07:53 am	#181
Tjibbbe Senior Member Join Date: Apr 2008 Posts: 563	I also haven't received an automated or personal response from the mail I sent on monday. I did receive answers regarding a different issue, which I sent on saturday. I never had any problems with mail from support coming through until the test-mail on monday.

09/24/2009, 09:28 am	#183
Macfly77 MacModerator Join Date: Feb 2008 Posts: 1,366	72 hours and still no personalized reply to issue #21161.

09/24/2009, 09:38 am	#184
Javi-Wan Kenobi Adventure Gaming Jedi Join Date: Jul 2009 Location: Estella, Navarra, Spain Posts: 1,060	Macfly77, I think you have the same problem than me: You sent two messages with different email accounts, but the same name. Then, since both messagers are from the same person, Tellatale support people only have replied one of them. I have no personalized reply to issue 21152, btw.

09/24/2009, 10:32 am	#185
nikasaur is a "Riot Girl" Join Date: Jul 2009 Location: ...in a fishtank Posts: 657	Awesome, keep 'em coming. We're a little swamped right now so we won't be getting to the lost tickets until... probably tomorrow? Sit tight and we'll bugfix when we can. On one hand, it's good that we're seeing the problem crop up here, so we can fix it. On the other hand... it's bad that we're seeing problems at all, argh.

09/25/2009, 09:53 am	#186
Macfly77 MacModerator Join Date: Feb 2008 Posts: 1,366	Four days and still nothing (on the personalized reply to issue #21161 front). I'm beginning to think that Javi-Wan Kenobi might be right in his message from yesterday morning.

09/27/2009, 02:29 pm	#188
dr.gio Junior Member Join Date: Sep 2009 Location: Ferrara - Italy Posts: 2	I have received the automated response ['issue-21138'] but not the personal one.

09/28/2009, 01:09 pm	#189
Macfly77 MacModerator Join Date: Feb 2008 Posts: 1,366	A week has passed and still no personalized reply to issue #21161.

09/28/2009, 01:30 pm	#190
nikasaur is a "Riot Girl" Join Date: Jul 2009 Location: ...in a fishtank Posts: 657	We are actively looking at these problems, thank you for your responses. Any NEW and unreported issues should still be reported here, but previously-noted problems don't need to be. Thanks so much again!

09/29/2009, 04:29 pm	#191
Happyface Junior Member Join Date: Jul 2009 Posts: 5	paradoxical topic, no doubt about it.

10/01/2009, 04:13 am	#193
Molokov Dingo in a Maternity Ward Join Date: Apr 2007 Location: Adelaide, Australia Posts: 1,138	Nikasaur, how long should we be waiting for a manual response before coming back here to let you know?

10/01/2009, 01:57 pm	#194
nikasaur is a "Riot Girl" Join Date: Jul 2009 Location: ...in a fishtank Posts: 657	Now would be the time to bring it up, if you didn't receive a response. Though we've already calculated most of the data, we could use some revising if more emails fell through the cracks.

10/01/2009, 02:31 pm	#195
Molokov Dingo in a Maternity Ward Join Date: Apr 2007 Location: Adelaide, Australia Posts: 1,138	OK then I sent the original email on 21 Sep, and got the automated response fairly soon afterwards. Haven't had any further reply. [issue-21062] I regularly check my spam folder, so it's definitely not in there...

10/06/2009, 04:11 pm	#196
Molokov Dingo in a Maternity Ward Join Date: Apr 2007 Location: Adelaide, Australia Posts: 1,138	All quiet on the southern front.... Are there still many others with tickets not yet responded to?

10/06/2009, 06:29 pm	#198
nikasaur is a "Riot Girl" Join Date: Jul 2009 Location: ...in a fishtank Posts: 657	No, we're done responding. Unless you have a ticket that you haven't responded to before, you don't have to check in anymore. You're off the hook!

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