Telltale Games

Sanity Massacre · 11/03/2006, 06:25 pm

Hi, first post here, and I've got a problem I need addressed by Telltale. I just recently purchased Sam and Max: Season 1 online here, went through the whole ordering process, but when I hit "Submit Order," after a full minute of nothing happening I received an error SYS_000002 and a link to contact system support. I did this, and described the problem, but when I hit the back button to try again, I was told my shopping cart was empty.

To be sure, I immediately checked my bank statement online, and sure enough it was already charged the $34.95, but I received no order number, no activation code, nothing. Not even an email confirmation of the order. I have the demo installed, but I cannot click the "I already have this game" link because I have no order number and password to give it. Simply put, I have no way of activating the game I just purchased.
Please, Telltale, help me fix this problem. I've sent an email to customer support, but I'm desperate and want help ASAP. I've purchase the entire Season 1, and you have my money to show for it. I wanted to play Culture Shock tonight, not wait until Monday (or indefinitely). Please, help me.

tabacco · 11/03/2006, 06:44 pm

Can you pm me the e-mail address you used as well as your name? I can look the order up and send you what you need.

Sanity Massacre · 11/03/2006, 09:38 pm

Gladly, thank you. PM incoming, like a filing cabinet dropped by Max out the window.

MondayMonkey · 11/03/2006, 10:16 pm

I'm also having the same problem. I've gone through the Check out Twice now, thinking i may have stuffed up the first time but still nothing? No email confirmation. And I hope it won't charge twice. Can someone help me?

tabacco · 11/04/2006, 08:57 am

For billing issues, I'm afraid I can't do much. If you do get billed twice, email support@telltalegames.com and they should take care of you.

MondayMonkey · 11/04/2006, 01:23 pm

Yup emailed them. But I don't really care about getting billed twice i just want to play. I've emailed that addy like a few times now all i want is an Order number so i can put it in and play. Or a manual key. I don't care just anything. Can you help me?

tabacco · 11/04/2006, 01:44 pm

Sure. Just PM me with your email address. I might not be able to get back to you until later this evening, though, since I'm heading out for a few hours (It is Saturday night, after all

)

MondayMonkey · 11/04/2006, 06:09 pm

Done and Done, Thanks Tabacco

Sanity Massacre · 11/05/2006, 02:53 am

Looks like everything got straightened out. Thanks Tabacco, and Telltale Games for helping me. I love the game!

11/03/2006, 06:25 pm	#1
Sanity Massacre Junior Member Join Date: Nov 2006 Posts: 4	Sam and Max: CS - Major Problem Hi, first post here, and I've got a problem I need addressed by Telltale. I just recently purchased Sam and Max: Season 1 online here, went through the whole ordering process, but when I hit "Submit Order," after a full minute of nothing happening I received an error SYS_000002 and a link to contact system support. I did this, and described the problem, but when I hit the back button to try again, I was told my shopping cart was empty. To be sure, I immediately checked my bank statement online, and sure enough it was already charged the $34.95, but I received no order number, no activation code, nothing. Not even an email confirmation of the order. I have the demo installed, but I cannot click the "I already have this game" link because I have no order number and password to give it. Simply put, I have no way of activating the game I just purchased. Please, Telltale, help me fix this problem. I've sent an email to customer support, but I'm desperate and want help ASAP. I've purchase the entire Season 1, and you have my money to show for it. I wanted to play Culture Shock tonight, not wait until Monday (or indefinitely). Please, help me.

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11/03/2006, 06:44 pm	#2
tabacco I Feel Fantastic Join Date: Sep 2006 Location: Marin County, CA Posts: 2,129	Can you pm me the e-mail address you used as well as your name? I can look the order up and send you what you need.

11/03/2006, 09:38 pm	#3
Sanity Massacre Junior Member Join Date: Nov 2006 Posts: 4	Gladly, thank you. PM incoming, like a filing cabinet dropped by Max out the window.

11/03/2006, 10:16 pm	#4
MondayMonkey Junior Member Join Date: Nov 2006 Posts: 3	I'm also having the same problem. I've gone through the Check out Twice now, thinking i may have stuffed up the first time but still nothing? No email confirmation. And I hope it won't charge twice. Can someone help me?

11/04/2006, 08:57 am	#5
tabacco I Feel Fantastic Join Date: Sep 2006 Location: Marin County, CA Posts: 2,129	For billing issues, I'm afraid I can't do much. If you do get billed twice, email support@telltalegames.com and they should take care of you.

11/04/2006, 01:23 pm	#6
MondayMonkey Junior Member Join Date: Nov 2006 Posts: 3	Yup emailed them. But I don't really care about getting billed twice i just want to play. I've emailed that addy like a few times now all i want is an Order number so i can put it in and play. Or a manual key. I don't care just anything. Can you help me?

11/04/2006, 01:44 pm	#7
tabacco I Feel Fantastic Join Date: Sep 2006 Location: Marin County, CA Posts: 2,129	Sure. Just PM me with your email address. I might not be able to get back to you until later this evening, though, since I'm heading out for a few hours (It is Saturday night, after all )

11/04/2006, 06:09 pm	#8
MondayMonkey Junior Member Join Date: Nov 2006 Posts: 3	Done and Done, Thanks Tabacco

11/05/2006, 02:53 am	#9
Sanity Massacre Junior Member Join Date: Nov 2006 Posts: 4	Looks like everything got straightened out. Thanks Tabacco, and Telltale Games for helping me. I love the game!