Telltale Games

Jaco Heunis · 11/23/2009, 12:16 pm

Hey Telltale team.

I have repeatedly sent e-mails requesting that you change my shipping address on my TOMI invoice as I will be relocating. My issue reference number is 'issue-23823'. Please e-mail me directly : jacoheunis@yahoo.com to have my address changed ASAP. The old address is Villa Bianco Flats 71, Leather Oak Street, Oak Glen, Bellville 7530, South Africa. I would like the new address changed to 26 Ireland Place, Springbok Street, Eldoraign, Centurion, 0157, South Africa. Please contact me ASAP.

Kind Regards

Jaco Heunis

bonnie · 11/23/2009, 03:29 pm

Hi Jaco,
Not sure what happened to our replies back to you but you should check your junk and/or spam folders, make sure they're not hiding some where.

Here was our last reply to you...

I see you have a new address, thank you. Shortly after chapter 5 releases digitally, the disc will go into production. You will get notification once we're ready to ship and you will be asked to update your address then. Not sure the disc will be ready in December but, certainly, chapter 5 will be released digitally then.

Cheers,
bonnie

Jaco Heunis · 11/23/2009, 11:07 pm

I did check my spam and not reply was there. Thank you very much. I shall keep an eye out for the address updat notification.

Thank you oh so much again!!
Jaco Heunis

sevitius · 11/28/2009, 07:26 pm

Does this apply to everyone who ordered?

I am in the same predicament, as i will be moving house between now and when the disc comes out.

will everyone be asked to update their address?

Thanks

bonnie · 11/30/2009, 08:32 am

Yes, everyone will be asked to confirm their address. Anyone who has moved will be able to change their address at that point.

Cheers,
bonnie

Monkey Warchief · 12/07/2009, 11:17 pm

Ah, thanks, that's nice to hear, I'm in the middle of moving house and I suddenly thought about this one, that's one less thing I need to worry about now.

Jaco Heunis · 12/17/2009, 05:32 am

Any idea yet when the dvd's will be posted?

bonnie · 12/17/2009, 09:10 am

No idea. I think production might take a month or two. So, my best guess would be early 2010. We'll let you know.

Jaco Heunis · 02/19/2010, 01:16 am

Not to sound pushy, but have the monkey island dvd's been produced yet?

*Macfly77* · 02/19/2010, 06:39 am

No, not yet.
All the info we have at this time is here.
My guess is that Telltale is working out the kinks with the Mac version before they release the DVD.

cptalbertwesker · 02/28/2010, 09:37 am

Sorry, I've not had access to the net for ages, have the wallace and gromit dvds shipped already? I've moved since i purchased it :/

*Macfly77* · 02/28/2010, 10:30 am

Quote:

Originally Posted by cptalbertwesker

Sorry, I've not had access to the net for ages, have the wallace and gromit dvds shipped already? I've moved since i purchased it :/

They started shipping at the beginning of February.
If yours got shipped, you should have gotten a shipping confirmation e-mail and you should see it in your order history on your "My Telltale" page.
Just to be sure, did you already place an order for the DVD (which has been available for pre-order since the beginning of November) or did you just order the downloadable games (which have been available since the end of last March)?
If you bought the latter, you still need to order the DVD (for just the cost of shipping) and you can change the shipping address at that time.
Hope this helps!

cptalbertwesker · 02/28/2010, 11:22 am

Ah thanks macfly I didn't realise they had changed it, you used to pay the postage when you bought the games didn't you, anyways thank you very much for the reply

Hassat Hunter · 02/28/2010, 02:05 pm

Only if you bought it when the DVD was already finished...

Which isn't the case in the beginning of a season (nor the end actually either)

.

Jaco Heunis · 03/14/2010, 11:54 pm

Call me an idiot if you will, but can we change our shipping adres yet? I have received some e-mails, but I can't figure out what they are trying to tell me.

*DjNDB* · 03/15/2010, 01:30 am

Quote:

Originally Posted by Jaco Heunis

I have received some e-mails, but I can't figure out what they are trying to tell me.

The ToMI DVD can be pre-ordered now in a standard or deluxe edition (read blog for details). For the standard edition you pay only shipping if you own the season. You basically put it into your shopping card and make a new purchase. During that process you can enter the Shipping Address for the DVD.
The best place to pre-order is the ToMI Page because it shows you both options and information on the Free Shipping Deal. Many people preferred to buy the Deluxe Edition + Sam & Max: The Devil's Playhouse to get free shipping.

Snokyst · 03/24/2010, 09:45 am

how does one go about updating a shipping address for a recently placed order...paid using paypal? I ordered the deluxe edition Monkey Island DVDs, as well as the vessel and a game. do i just email support?

Quote:

Originally Posted by bonnie

Hi Jaco,
Not sure what happened to our replies back to you but you should check your junk and/or spam folders, make sure they're not hiding some where.

Here was our last reply to you...

I see you have a new address, thank you. Shortly after chapter 5 releases digitally, the disc will go into production. You will get notification once we're ready to ship and you will be asked to update your address then. Not sure the disc will be ready in December but, certainly, chapter 5 will be released digitally then.

Cheers,
bonnie

Hassat Hunter · 03/24/2010, 11:55 am

Pretty much.

David E · 03/24/2010, 04:37 pm

Hey Snokyst, we use the shipping address provided in your purchase, not the one from Paypal. Contact support and we can fix you up (if we haven't already).

Jaco Heunis · 04/20/2010, 10:19 pm

Have you posted the TOMI dvd's yet?

11/23/2009, 12:16 pm	#1
Jaco Heunis Junior Member Join Date: Jun 2009 Posts: 11	change of shipping address Hey Telltale team. I have repeatedly sent e-mails requesting that you change my shipping address on my TOMI invoice as I will be relocating. My issue reference number is 'issue-23823'. Please e-mail me directly : jacoheunis@yahoo.com to have my address changed ASAP. The old address is Villa Bianco Flats 71, Leather Oak Street, Oak Glen, Bellville 7530, South Africa. I would like the new address changed to 26 Ireland Place, Springbok Street, Eldoraign, Centurion, 0157, South Africa. Please contact me ASAP. Kind Regards Jaco Heunis

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11/23/2009, 03:29 pm	#2
bonnie Senior Member Join Date: Aug 2009 Posts: 289	Hi Jaco, Not sure what happened to our replies back to you but you should check your junk and/or spam folders, make sure they're not hiding some where. Here was our last reply to you... I see you have a new address, thank you. Shortly after chapter 5 releases digitally, the disc will go into production. You will get notification once we're ready to ship and you will be asked to update your address then. Not sure the disc will be ready in December but, certainly, chapter 5 will be released digitally then. Cheers, bonnie

11/23/2009, 11:07 pm	#3
Jaco Heunis Junior Member Join Date: Jun 2009 Posts: 11	I did check my spam and not reply was there. Thank you very much. I shall keep an eye out for the address updat notification. Thank you oh so much again!! Jaco Heunis

11/28/2009, 07:26 pm	#4
sevitius Junior Member Join Date: Jul 2009 Posts: 10	Does this apply to everyone who ordered? I am in the same predicament, as i will be moving house between now and when the disc comes out. will everyone be asked to update their address? Thanks

11/30/2009, 08:32 am	#5
bonnie Senior Member Join Date: Aug 2009 Posts: 289	Yes, everyone will be asked to confirm their address. Anyone who has moved will be able to change their address at that point. Cheers, bonnie

12/07/2009, 11:17 pm	#6
Monkey Warchief Junior Member Join Date: Jun 2009 Posts: 2	Ah, thanks, that's nice to hear, I'm in the middle of moving house and I suddenly thought about this one, that's one less thing I need to worry about now.

12/17/2009, 05:32 am	#7
Jaco Heunis Junior Member Join Date: Jun 2009 Posts: 11	Any idea yet when the dvd's will be posted?

12/17/2009, 09:10 am	#8
bonnie Senior Member Join Date: Aug 2009 Posts: 289	No idea. I think production might take a month or two. So, my best guess would be early 2010. We'll let you know.

02/19/2010, 01:16 am	#9
Jaco Heunis Junior Member Join Date: Jun 2009 Posts: 11	Not to sound pushy, but have the monkey island dvd's been produced yet?

02/19/2010, 06:39 am	#10
Macfly77 MacModerator Join Date: Feb 2008 Posts: 1,369	No, not yet. All the info we have at this time is here. My guess is that Telltale is working out the kinks with the Mac version before they release the DVD.

02/28/2010, 09:37 am	#11
cptalbertwesker Junior Member Join Date: Jan 2007 Posts: 6	Sorry, I've not had access to the net for ages, have the wallace and gromit dvds shipped already? I've moved since i purchased it :/

02/28/2010, 11:22 am	#13
cptalbertwesker Junior Member Join Date: Jan 2007 Posts: 6	Ah thanks macfly I didn't realise they had changed it, you used to pay the postage when you bought the games didn't you, anyways thank you very much for the reply

02/28/2010, 02:05 pm	#14
Hassat Hunter Fluffy monkey/Cute kitten Join Date: Jan 2010 Posts: 2,804	Only if you bought it when the DVD was already finished... Which isn't the case in the beginning of a season (nor the end actually either) .

03/14/2010, 11:54 pm	#15
Jaco Heunis Junior Member Join Date: Jun 2009 Posts: 11	Call me an idiot if you will, but can we change our shipping adres yet? I have received some e-mails, but I can't figure out what they are trying to tell me.

03/24/2010, 11:55 am	#18
Hassat Hunter Fluffy monkey/Cute kitten Join Date: Jan 2010 Posts: 2,804	Pretty much.

03/24/2010, 04:37 pm	#19
David E ¬¬ Join Date: Jun 2008 Location: San Rafael, California, USA Posts: 703	Hey Snokyst, we use the shipping address provided in your purchase, not the one from Paypal. Contact support and we can fix you up (if we haven't already).

04/20/2010, 10:19 pm	#20
Jaco Heunis Junior Member Join Date: Jun 2009 Posts: 11	Have you posted the TOMI dvd's yet?