Telltale Games

starclaws · 12/21/2006, 10:43 am

Ok - so today i get the email saying i can upgrade from having bought ep.1 individually to getting the whole set.

I navigate to the upgrade page, put in my order number .... but i dont see the upgrade button it says to push. Am i being silly

or is there a problem at the moment.

tabacco · 12/21/2006, 11:06 am

The upgrade button is just to the right of the input for the order number. It's not a traditional button, just an image that says "Upgrade >"

starclaws · 12/21/2006, 12:07 pm

thats what i thought - but its not appearing on my page

Emily · 12/21/2006, 12:21 pm

Someone else who had this problem thought it might have something to do with his firewall... anyway, we're looking into it.

Yohmi · 12/21/2006, 12:40 pm

Upgraded

I love when it's easy to do and you just have to push a well designed big button

starclaws · 12/21/2006, 12:42 pm

Quote:

Originally Posted by Emily

Someone else who had this problem thought it might have something to do with his firewall... anyway, we're looking into it.

Thanks Emily

starclaws · 12/21/2006, 12:43 pm

Quote:

Originally Posted by Yohmi

Upgraded

I love when it's easy to do and you just have to push a well designed big button

good for you pal

starclaws · 12/21/2006, 12:48 pm

Quote:

Originally Posted by Emily

Someone else who had this problem thought it might have something to do with his firewall... anyway, we're looking into it.

The irony is i know where its supposed to go - as in the emal i received I believe that would be the layout of the upgrade page. So in my email i can see the upgrade button - just not on the actual page.

Not sure if this helps at all

tabacco · 12/21/2006, 12:56 pm

Quote:

Originally Posted by starclaws

The irony is i know where its supposed to go - as in the emal i received I believe that would be the layout of the upgrade page. So in my email i can see the upgrade button - just not on the actual page.

Not sure if this helps at all

Are you using any sort of ad blocker software? It has a Javascript onclick event, so maybe that's fooling something into thinking it's an ad. Apart from that, it's a perfectly ordinary html image tag, so I'm not sure why it just wouldn't draw in your browser. It's even a gif, not a png, so IE shouldn't have issues.

starclaws · 12/21/2006, 01:05 pm

Quote:

Originally Posted by tabacco

Are you using any sort of ad blocker software? It has a Javascript onclick event, so maybe that's fooling something into thinking it's an ad. Apart from that, it's a perfectly ordinary html image tag, so I'm not sure why it just wouldn't draw in your browser. It's even a gif, not a png, so IE shouldn't have issues.

your a diamond pal. It was my antivirus ad popper that stopped it. My IE ad blocker was off... but as soon as I turned off the antivirus one - it worked!!!

tabacco · 12/21/2006, 01:05 pm

Aha! What antivirus software? A couple of others have emailed in since, so it'd be good to know.

starclaws · 12/21/2006, 01:07 pm

Quote:

Originally Posted by tabacco

Aha! What antivirus software? A couple of others have emailed in since, so it'd be good to know.

norton internet security 07

out of curiosity - why would this happen

tabacco · 12/21/2006, 01:09 pm

I just noticed the image is in a folder called "promos", so maybe it assumed that meant it was an ad.

tabacco · 12/21/2006, 01:13 pm

Out of curiosity, could you turn your blocker back on and see if the button is there now? I renamed that folder and updated the page.

starclaws · 12/21/2006, 01:17 pm

Quote:

Originally Posted by tabacco

Out of curiosity, could you turn your blocker back on and see if the button is there now? I renamed that folder and updated the page.

Sorry for delay - i was busy ordering

but to answer you - yes it does work now with the ad blocker turned on

Thank you very much tabacco - I'm a satisfied customer !

hope you at telltale enjoy the holidays

tabacco · 12/21/2006, 01:29 pm

Awesome, glad to hear it

As someone who runs a couple of servers, I have such mixed feelings about ad blockers and spam filters. On one hand, both of those things are so out of control on the web today that they're essential, but on the other hand they've had to get so aggressive because of the rise in spam and whatnot that it sometimes makes it hard to conduct legitimate business on the web now. Case in point, we switched email servers a few weeks ago, and it looks like we've inherited some bad reputation from the old owner of the IP address, so gmail and hotmail spam-can all of our email. *sigh*

starclaws · 12/21/2006, 01:35 pm

indeed - to be honest i never even thought of this - makes me wonder what else i could be missing on the net

Its a shame that something as great as the web can be used for such activity.

But for now - YAY i have the complete season of Sam and Max on the way

12/21/2006, 10:43 am	#1
starclaws Member Join Date: Dec 2006 Posts: 31	Season Upgrade Ok - so today i get the email saying i can upgrade from having bought ep.1 individually to getting the whole set. I navigate to the upgrade page, put in my order number .... but i dont see the upgrade button it says to push. Am i being silly or is there a problem at the moment.

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12/21/2006, 11:06 am	#2
tabacco I Feel Fantastic Join Date: Sep 2006 Location: Marin County, CA Posts: 2,129	The upgrade button is just to the right of the input for the order number. It's not a traditional button, just an image that says "Upgrade >"

12/21/2006, 12:07 pm	#3
starclaws Member Join Date: Dec 2006 Posts: 31	thats what i thought - but its not appearing on my page

12/21/2006, 12:21 pm	#4
Emily Formerly of the Telltale Team Join Date: Oct 2006 Location: San Francisco Posts: 4,549	Someone else who had this problem thought it might have something to do with his firewall... anyway, we're looking into it.

12/21/2006, 12:40 pm	#5
Yohmi Papapishu Join Date: Nov 2006 Location: Taipei Posts: 317	Upgraded I love when it's easy to do and you just have to push a well designed big button

12/21/2006, 01:05 pm	#11
tabacco I Feel Fantastic Join Date: Sep 2006 Location: Marin County, CA Posts: 2,129	Aha! What antivirus software? A couple of others have emailed in since, so it'd be good to know.

12/21/2006, 01:09 pm	#13
tabacco I Feel Fantastic Join Date: Sep 2006 Location: Marin County, CA Posts: 2,129	I just noticed the image is in a folder called "promos", so maybe it assumed that meant it was an ad.

12/21/2006, 01:13 pm	#14
tabacco I Feel Fantastic Join Date: Sep 2006 Location: Marin County, CA Posts: 2,129	Out of curiosity, could you turn your blocker back on and see if the button is there now? I renamed that folder and updated the page.

12/21/2006, 01:29 pm	#16
tabacco I Feel Fantastic Join Date: Sep 2006 Location: Marin County, CA Posts: 2,129	Awesome, glad to hear it As someone who runs a couple of servers, I have such mixed feelings about ad blockers and spam filters. On one hand, both of those things are so out of control on the web today that they're essential, but on the other hand they've had to get so aggressive because of the rise in spam and whatnot that it sometimes makes it hard to conduct legitimate business on the web now. Case in point, we switched email servers a few weeks ago, and it looks like we've inherited some bad reputation from the old owner of the IP address, so gmail and hotmail spam-can all of our email. sigh

12/21/2006, 01:35 pm	#17
starclaws Member Join Date: Dec 2006 Posts: 31	indeed - to be honest i never even thought of this - makes me wonder what else i could be missing on the net Its a shame that something as great as the web can be used for such activity. But for now - YAY i have the complete season of Sam and Max on the way