Telltale Games

gershep1 · 12/03/2009, 09:20 pm

I played CSI Deadly Intent from the day it was released without problem; played the whole game, went back to replay cases, etc. As of 11/27, it won't work. Nothing has changed on my PC. The only thing that changed was the d/l of the upgrade for the game. What's up?

Will · 12/04/2009, 01:22 am

What kind of "won't work" are we talking here? Are there any error messages or anything?

gershep1 · 12/05/2009, 05:11 pm

Sorry I forgot that info. I get "Telltale Games has encountered a problem and needs to close ..."

csi5.exe AppVer: 2009.9.8.33343
ModName: csi5.exe ModVer: 2009.9.8.33343
Offset: 001702d8

Will · 12/07/2009, 10:04 am

In that case, can you supply me with some information about your computer? Could you go to your Start menu and click on Run.
Type in "dxdiag" and hit enter.
Then go to the Display tab
While here, the useful things for us:
Name:
Current Display Mode:
Main Driver:
Version:
Date:
Also, what is your operating system?

gershep1 · 12/07/2009, 06:31 pm

It's working again. My display mode switched to 16-bit color for another game and for some reason didn't go back to it's usual 32-bit display. That seems to have been the problem. Thanks!

Will · 12/08/2009, 09:45 am

Ah! That was going to be my next question. Great to hear you got it working!

Leak · 12/08/2009, 10:14 am

I'm curious - is there any special reason for the game to outright crash instead of checking the color depth and either popping up a message box or (even better) just changing the color depth temporarily, just like the game does with the resolution?

12/03/2009, 09:20 pm	#1
gershep1 Junior Member Join Date: Nov 2009 Posts: 10	CSI Deadly Intent Problem I played CSI Deadly Intent from the day it was released without problem; played the whole game, went back to replay cases, etc. As of 11/27, it won't work. Nothing has changed on my PC. The only thing that changed was the d/l of the upgrade for the game. What's up? Last edited by gershep1; 12/03/2009 at 09:23 pm. Reason: emoticon showed up when not asked for

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12/04/2009, 01:22 am	#2
Will Telltale Team Join Date: Sep 2007 Location: Sausalito, CA Posts: 2,331	What kind of "won't work" are we talking here? Are there any error messages or anything?

12/05/2009, 05:11 pm	#3
gershep1 Junior Member Join Date: Nov 2009 Posts: 10	Sorry I forgot that info. I get "Telltale Games has encountered a problem and needs to close ..." csi5.exe AppVer: 2009.9.8.33343 ModName: csi5.exe ModVer: 2009.9.8.33343 Offset: 001702d8

12/07/2009, 10:04 am	#4
Will Telltale Team Join Date: Sep 2007 Location: Sausalito, CA Posts: 2,331	In that case, can you supply me with some information about your computer? Could you go to your Start menu and click on Run. Type in "dxdiag" and hit enter. Then go to the Display tab While here, the useful things for us: Name: Current Display Mode: Main Driver: Version: Date: Also, what is your operating system?

12/07/2009, 06:31 pm	#5
gershep1 Junior Member Join Date: Nov 2009 Posts: 10	It's working again. My display mode switched to 16-bit color for another game and for some reason didn't go back to it's usual 32-bit display. That seems to have been the problem. Thanks!

12/08/2009, 09:45 am	#6
Will Telltale Team Join Date: Sep 2007 Location: Sausalito, CA Posts: 2,331	Ah! That was going to be my next question. Great to hear you got it working!

12/08/2009, 10:14 am	#7
Leak Blorp blorp blorp... Join Date: Feb 2008 Location: Linz, Austria Posts: 983	I'm curious - is there any special reason for the game to outright crash instead of checking the color depth and either popping up a message box or (even better) just changing the color depth temporarily, just like the game does with the resolution?