Telltale Games

gulbaek · 11/04/2006, 01:38 am

Hi I just found an problem with the hardware fingerprint.

If I start my computer with my usb harddrive turned on it gives me a different fingerprint compared to when the harddrive is turned off.

This result in the following error.

This forces me to reactivate sam & max.

Okay I got an activation code for each fingerprint now, but still kind of annoying and is there a limit on how many times I can activate my game?

Emily · 11/05/2006, 08:44 pm

The game ships with 5 activations, to help deter piracy. Any valid customer who needs more activations than this just needs to email us and ask.

I just checked your order, and I see one activation with a manual activation key on Friday, Nov. 3. Did you ever activate the game with the second key? Any activations you've done since then (with the same key or a different one) don't seem to have been counted.

In general I'm a little surprised by this problem because I didn't think we were including USB peripherals as part of the hardware fingerprint. (Not that I don't believe you... it's just not supposed to work that way!) We have a USB hard drive in the office, so I'm going to try it on my computer at work tomorrow and see what happens.

gulbaek · 11/05/2006, 11:42 pm

Hi I got a second activation key, but it is not working. Think its because my last name is Gulbæk. So I just start my computer with the usb harddrive off.
And use my first activation key where my last name is spelled Gulbaek.

And the usb harddrive is a Maxtor One Touch 250 GB if that hepls.
Just write if you want more information.

Emily · 11/06/2006, 07:01 am

Quote:

Originally Posted by gulbaek

Hi I got a second activation key, but it is not working. Think its because my last name is Gulbæk.

Yeah, the system has a problem with special characters.

If you want to send me a PM with the hardware fingerprint when the USB hard drive is on, I can send you a new activation key with the last name spelled Gulbaek. But if starting the game with the USB harddrive off is an option, that might be less of a hassle.

gulbaek · 11/06/2006, 08:48 am

I'll just start my computer with the harddrive off, so no need for a second activation key.

Just wanted to inform You that the hardware fingerprint changed when using the usb harddrive.

Emily · 11/06/2006, 11:11 am

Yes, thank you for letting us know!

11/04/2006, 01:38 am	#1
gulbaek Junior Member Join Date: Nov 2006 Posts: 4	Key Required error when booting with usb harddrive Hi I just found an problem with the hardware fingerprint. If I start my computer with my usb harddrive turned on it gives me a different fingerprint compared to when the harddrive is turned off. This result in the following error. This forces me to reactivate sam & max. Okay I got an activation code for each fingerprint now, but still kind of annoying and is there a limit on how many times I can activate my game?

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11/05/2006, 08:44 pm	#2
Emily Formerly of the Telltale Team Join Date: Oct 2006 Location: San Francisco Posts: 4,549	The game ships with 5 activations, to help deter piracy. Any valid customer who needs more activations than this just needs to email us and ask. I just checked your order, and I see one activation with a manual activation key on Friday, Nov. 3. Did you ever activate the game with the second key? Any activations you've done since then (with the same key or a different one) don't seem to have been counted. In general I'm a little surprised by this problem because I didn't think we were including USB peripherals as part of the hardware fingerprint. (Not that I don't believe you... it's just not supposed to work that way!) We have a USB hard drive in the office, so I'm going to try it on my computer at work tomorrow and see what happens.

11/05/2006, 11:42 pm	#3
gulbaek Junior Member Join Date: Nov 2006 Posts: 4	Hi I got a second activation key, but it is not working. Think its because my last name is Gulbæk. So I just start my computer with the usb harddrive off. And use my first activation key where my last name is spelled Gulbaek. And the usb harddrive is a Maxtor One Touch 250 GB if that hepls. Just write if you want more information.

11/06/2006, 08:48 am	#5
gulbaek Junior Member Join Date: Nov 2006 Posts: 4	I'll just start my computer with the harddrive off, so no need for a second activation key. Just wanted to inform You that the hardware fingerprint changed when using the usb harddrive.

11/06/2006, 11:11 am	#6
Emily Formerly of the Telltale Team Join Date: Oct 2006 Location: San Francisco Posts: 4,549	Yes, thank you for letting us know!