Telltale Games

Chrissytd · 11/26/2009, 05:18 pm

When I go to run the game, it goes to a white screen and I get "telltale games has encountered and error and needs to close". My driver and DirectX are updated. PLEASE HELP!!!!

Windows XP Sp3
ATI Radeon Xpress 200

Will · 11/30/2009, 08:53 am

Hey Chrissy,

It looks like that card *should* be able to run the game, so if drivers and everything are up to date, let's try a different approach. To start with, let's make sure that no other programs are wreaking havoc with the game by turning them all off temporarily.

To Boot Clean in Windows XP

1. Click Start --> Run --> Type MSCONFIG --> Click OK
2. On the General tab, choose Selective Startup
3. Uncheck Process SYSTEM.INI file
4. Uncheck Process WIN.INI file
5. Uncheck Load Startup Items
6. Click on the Services tab
7. At the bottom, check Hide All Microsoft Services
8. Uncheck all boxes in the window or click the button labeled Disable All
6. Click OK
7. Click Restart
8. After reboot, run game to see if it works.

After performing the necessary steps, restore your system by doing the following:

1. Click Start --> Run --> Type MSCONFIG--> Click OK
2. On the General tab, choose Normal Startup
3. Click OK
4. Click YES, when asked to restart your computer

Chrissytd · 11/30/2009, 11:36 am

It didn't work.

Chrissytd · 12/25/2009, 06:25 am

It didn't work, what else can I do?

*DjNDB* · 12/25/2009, 07:11 am

I don't know a thing about the CSI games, but maybe they also require a display color depth of 32 bit and yours is set to 16 bit?

If that's not it I could take a look at your dxdiag log.

dxdiag
Windows XP: Go to your start menu and click on run. Type in "dxdiag" and hit enter
Windows Vista / 7: Press the windows key on your keyboard or click on the start menu. Type in "dxdiag" and hit enter.

Now click on the button that says "save all information".
It will prompt you to save a file. Save it where you can find it.

Then zip the file and attach it to a message.

Chrissytd · 12/25/2009, 09:14 am

Thank you!!! My color depth was on 16 bit but since I change it to 32 the game started working. Yoou are my savior.

11/26/2009, 05:18 pm	#1
Chrissytd Junior Member Join Date: Nov 2009 Location: Fort Lauderdale Posts: 5	Deadly Intent Error When I go to run the game, it goes to a white screen and I get "telltale games has encountered and error and needs to close". My driver and DirectX are updated. PLEASE HELP!!!! Windows XP Sp3 ATI Radeon Xpress 200

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11/30/2009, 08:53 am	#2
Will Telltale Team Join Date: Sep 2007 Location: Sausalito, CA Posts: 2,331	Hey Chrissy, It looks like that card should be able to run the game, so if drivers and everything are up to date, let's try a different approach. To start with, let's make sure that no other programs are wreaking havoc with the game by turning them all off temporarily. To Boot Clean in Windows XP 1. Click Start --> Run --> Type MSCONFIG --> Click OK 2. On the General tab, choose Selective Startup 3. Uncheck Process SYSTEM.INI file 4. Uncheck Process WIN.INI file 5. Uncheck Load Startup Items 6. Click on the Services tab 7. At the bottom, check Hide All Microsoft Services 8. Uncheck all boxes in the window or click the button labeled Disable All 6. Click OK 7. Click Restart 8. After reboot, run game to see if it works. After performing the necessary steps, restore your system by doing the following: 1. Click Start --> Run --> Type MSCONFIG--> Click OK 2. On the General tab, choose Normal Startup 3. Click OK 4. Click YES, when asked to restart your computer

11/30/2009, 11:36 am	#3
Chrissytd Junior Member Join Date: Nov 2009 Location: Fort Lauderdale Posts: 5	It didn't work.

12/25/2009, 06:25 am	#4
Chrissytd Junior Member Join Date: Nov 2009 Location: Fort Lauderdale Posts: 5	It didn't work, what else can I do?

12/25/2009, 07:11 am	#5
DjNDB Community Moderator Join Date: Jan 2007 Location: Germany Posts: 4,745	I don't know a thing about the CSI games, but maybe they also require a display color depth of 32 bit and yours is set to 16 bit? If that's not it I could take a look at your dxdiag log. dxdiag Windows XP: Go to your start menu and click on run. Type in "dxdiag" and hit enter Windows Vista / 7: Press the windows key on your keyboard or click on the start menu. Type in "dxdiag" and hit enter. Now click on the button that says "save all information". It will prompt you to save a file. Save it where you can find it. Then zip the file and attach it to a message.

12/25/2009, 09:14 am	#6
Chrissytd Junior Member Join Date: Nov 2009 Location: Fort Lauderdale Posts: 5	Thank you!!! My color depth was on 16 bit but since I change it to 32 the game started working. Yoou are my savior.