Telltale Games

Maize · 02/15/2010, 09:11 am

When I try to launch Tales of Monkey Island (any episode) on my MacBook Pro (2GHz Core Duo | 2GB RAM | Mac OS X 10.5.8), it crashes IMMEDIATELY. (I don't see a single game window come up.) It does this every time, so I can't even launch the game.

I've attached a copy of the crash report.

Haitham · 02/16/2010, 04:08 am

I'm having the exact same problem on my macbook pro (running os x 10.5.8 as well)

I was excited to get the mac version finally.

Jekyl70 · 02/16/2010, 10:52 am

I have the same problem on my iMac but I'm trying to run the demo.

I'm running 10.5.8 and I have a 2.8 Ghz Intel Core 2 Duo.

Maybe we have to update to Snow Leopard? Can anyone clarify this?

seher · 02/16/2010, 11:11 am

Thanks for the crashlog Maize. I passed it on to the programmers and we'll try and get it sorted out as fast as we can.

Jekyl, what video card do you have? Also, if you can send over a crashlog that'd be greatly appreciated.
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Jeep Gladiator history

Jekyl70 · 02/16/2010, 01:12 pm

I have an ATI Radeon HD 2600 Pro.

How exactly should I send the crash report. Through email or PM?

seher · 02/16/2010, 01:59 pm

If you zip it up you can attach it right to a reply here using the handy attach button (the one that looks like a paper clip). Otherwise you can email it to our main support address.
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GT185

Jekyl70 · 02/16/2010, 02:21 pm

I sent the e-mail to the support division. Thank you for your help and thank you for bringing your wonderful adventure games over to mac.

andersz · 02/16/2010, 02:30 pm

I have exactly the same issues.

My computer is a Macbook White 2,16 ghz Core 2 Duo
Leopard 10.5.8
Intel GMA 950 (integrated)

I know integrated isn't recommended but at least I wanted to give it a shot.

I attach my crashlog here

Jekyl70 · 02/16/2010, 02:34 pm

Seher, is it possible that if I update to 10.6, I would be able to run the TOMI games (and any future TTG Mac projects)?

Will · 02/16/2010, 02:56 pm

It's possible but I wouldn't want to say definitely yes. We have people having some crashing issues with both 10.5 and 10.6 so it doesn't seem like it's OS specific. We are looking into the problem now.

Jekyl70 · 02/16/2010, 03:13 pm

Thanks Will.

dmassing · 02/16/2010, 06:48 pm

I am having the exact same issue here. My macbook pro specs: 2.66GHz and 4GB. NVidia GForce 9400. Love the MI games; don't want to waste $35

Will · 02/17/2010, 08:59 am

We've got our programmers looking at the crash logs, but it may take a few days since we can't reproduce it internally. In the meantime though, you can always write in to support for an order cancellation and refund.

Jekyl70 · 02/17/2010, 01:08 pm

Here is a zipped file of my crash report. Hope this helps.

02/16/2010, 11:11 am	#4
seher Member Join Date: Dec 2009 Posts: 98	Thanks for the crashlog Maize. I passed it on to the programmers and we'll try and get it sorted out as fast as we can. Jekyl, what video card do you have? Also, if you can send over a crashlog that'd be greatly appreciated. ________ Jeep Gladiator history Last edited by seher; 01/27/2011 at 04:23 pm.

02/16/2010, 01:59 pm	#6
seher Member Join Date: Dec 2009 Posts: 98	If you zip it up you can attach it right to a reply here using the handy attach button (the one that looks like a paper clip). Otherwise you can email it to our main support address. ________ GT185 Last edited by seher; 01/27/2011 at 04:24 pm.

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02/16/2010, 04:08 am	#2
Haitham Junior Member Join Date: Jul 2009 Posts: 2	I'm having the exact same problem on my macbook pro (running os x 10.5.8 as well) I was excited to get the mac version finally.

02/16/2010, 10:52 am	#3
Jekyl70 Member Join Date: Feb 2010 Posts: 34	I have the same problem on my iMac but I'm trying to run the demo. I'm running 10.5.8 and I have a 2.8 Ghz Intel Core 2 Duo. Maybe we have to update to Snow Leopard? Can anyone clarify this?

02/16/2010, 01:12 pm	#5
Jekyl70 Member Join Date: Feb 2010 Posts: 34	I have an ATI Radeon HD 2600 Pro. How exactly should I send the crash report. Through email or PM?

02/16/2010, 02:21 pm	#7
Jekyl70 Member Join Date: Feb 2010 Posts: 34	I sent the e-mail to the support division. Thank you for your help and thank you for bringing your wonderful adventure games over to mac.

02/16/2010, 02:34 pm	#9
Jekyl70 Member Join Date: Feb 2010 Posts: 34	Seher, is it possible that if I update to 10.6, I would be able to run the TOMI games (and any future TTG Mac projects)?

02/16/2010, 02:56 pm	#10
Will Telltale Team Join Date: Sep 2007 Location: Sausalito, CA Posts: 2,331	It's possible but I wouldn't want to say definitely yes. We have people having some crashing issues with both 10.5 and 10.6 so it doesn't seem like it's OS specific. We are looking into the problem now.

02/16/2010, 03:13 pm	#11
Jekyl70 Member Join Date: Feb 2010 Posts: 34	Thanks Will.

02/16/2010, 06:48 pm	#12
dmassing Junior Member Join Date: Feb 2010 Location: Ohio Posts: 5	I am having the exact same issue here. My macbook pro specs: 2.66GHz and 4GB. NVidia GForce 9400. Love the MI games; don't want to waste $35

02/17/2010, 08:59 am	#13
Will Telltale Team Join Date: Sep 2007 Location: Sausalito, CA Posts: 2,331	We've got our programmers looking at the crash logs, but it may take a few days since we can't reproduce it internally. In the meantime though, you can always write in to support for an order cancellation and refund.