MacHeist: Unlock doesn't work!

[zogash]

I've purchased game from Macheist bundle few days ago. After I've registered on telltale, downloaded and installed game, it gave me "telltale login" in order to unlock the game. BUT THE LOGIN FORM IS NOT WORKING! When I type correct login info, it gives me "Sorry, we ran into problems" error with error code "UNLOCK_EMPTY".

I've contacted support for manual unlock twice, but received no response from them either. Hope this forum will make things faster.

I just don't like the idea of waiting several days in order to unlock the game I've already paid for!

[timo76]

Originally Posted by zogash

I've purchased game from Macheist bundle few days ago. After I've registered on telltale, downloaded and installed game, it gave me "telltale login" in order to unlock the game. BUT THE LOGIN FORM IS NOT WORKING! When I type correct login info, it gives me "Sorry, we ran into problems" error with error code "UNLOCK_EMPTY".

I have exactly the same problem. Can't unlock, contacted support yesterday, but so far no answer. I'll be patient, but this is definitely a disappointment. Hopefully they'll fix it eventually, because at least for me Tales of Monkey Island was number one reason to buy Macheist nanobundle.

[bonnie]

Hi there,
It's just little ol' me working through the many hundreds of support tickets coming in from the macheist thing. I should put a pretty good dent in the tickets today, so hopefully I'll get you up and running soon.

Sorry for the delay.

Cheers,
bonnie

[peppertrader]

I also purchased from Macheist and I'm not able to download. I click the link on the Macheist receipt page and it takes me to your site with the code already listed but tells me the code is invalid.

[yuzepages]

I have the exact same problem. I hope you'll fix it as soon as possible.

[ashmoore]

Its sad that the built in unlocker seems to not work for large number of mac users and the manual process for the user is also a manual support ticket system for you guys as well.

Seems to be "defective by design" - where copy protection spends more time preventing real owners from accessing their own stuff.

Launching on Macheist with a known mac unlock problem at the same time - hmmmm
so that is 50000 support tickets?

[debbie700]

Bought through MacHeist - Cannot get unlock code - If I click on Get it now for Tales of Monkey Island it walks me through a purchase system and I can't get the code.

[mommosan]

Could it be possible....? Nah! Couldn't be. You don't suppose MacHeist would dabble in collusion just to introduce a new game site, or 'game' at a game site, do ya? Are these two sites in cahoots?

Seems improbable, but I can't believe the old 'can't unlock your "free" game' situation is a ruse. Ya think? Else, why would it be happening to so many people?

The game sure made the MacHeist bundle a little tastier. Maybe telltale games is getting a cut of the profits?

All I know is, I WANT MY CODE, AND I WANT IT TO ENABLE THE GAME!

Here here!

[mommosan]

Originally Posted by bonnie

Hi there,
It's just little ol' me working through the many hundreds of support tickets coming in from the macheist thing. I should put a pretty good dent in the tickets today, so hopefully I'll get you up and running soon.

Sorry for the delay.

Cheers,
bonnie

C'mon, Bonnie---You KNOW that the large majority of 'tickets' are about this unlock problem. Why can't you just do a little web site work around and give us legitimate MacHeist purchasers a way to 'authorize' our download! This is not funny.

Cynthia

[jtkauff]

Originally Posted by mommosan

C'mon, Bonnie---You KNOW that the large majority of 'tickets' are about this unlock problem. Why can't you just do a little web site work around and give us legitimate MacHeist purchasers a way to 'authorize' our download! This is not funny.

Cynthia

Patience is a virtue. She already stated she is working on it, and that it is only her dealing with the tickets. Telltale is by no means a new company that needs to try and cheat people in order to gain fame. They've been around since 2004 and won plenty of awards for their games. However they aren't a large company, and I'm sure they're doing their best to take care of the huge influx (~70,000 MacHeist bundles) of orders that didn't go properly. And each one of those bundles needs a unique serial number. While I'm sure that she would love a magic wand that could solve it instantly (or one that could do a magic "little work-around") fixing problems does take time and (wo)man-power to resolve. Just her acknowledging the problem promptly & publicly and giving a quick update is much more than most huge corporate companies would do. Heck, I'm still waiting for a resolution for an issue from a major big-box retailer that has been open for 5 weeks now, with weeks inbetween contacts. I'd love for them to give me an update on the issue as quickly as Bonnie did.

[bonnie]

Patience IS a virtue. No one knows this as much as me. Thanks for the props jtkauff, appreciate it. I really wish I had that magic wand right now.

We think we have found the issue, at least for many of you. Please try the following:

1. Go to your original confirmation email from Telltale Games (not MacHeist) to see the email address (and password) you used when you opened/registered your account with us (that is, when you redeemed the code to get the game). Make a note of this information.

2. Launch the game. When prompted, log in with the email/password that was in the confirmation email from Telltale.

3. If by chance the first attempt does not work, please try one more time.

We think this will solve the issue, and we would love it if you would repost with your result (if it worked or not).

Thanks so much for your help!

xoxo,
bonnie

[crazyczech1632]

Just got my manual activation code. Even that isn't working. Can someone help me solve this?

[kmcdeav1]

When I attempt to launch the first chapter of this game, I receive an error that says the application quit unexpectedly. And when I click ReLaunch, I get the same error. What am I doing wrong?? This is a terrible user experience! Please tell me what to do next.

Thanks,
kmcdeav1@me.com


Attached is details of report sent to Apple:

Process: Mac_Game [2123]
Path: /Volumes/Tales of Monkey Island - Chapter 1/MonkeyIsland101.app/Contents/MacOS/Mac_Game
Identifier: com.telltalegames.MonkeyIsland101
Version: 2.0.2.21 (2.0.2.21)
Code Type: X86 (Native)
Parent Process: launchd [75]

Interval Since Last Report: 471 sec
Crashes Since Last Report: 3
Per-App Interval Since Last Report: 437 sec
Per-App Crashes Since Last Report: 3

Date/Time: 2010-03-10 19:17:02.168 -0500
OS Version: Mac OS X 10.5.8 (9L31a)
Report Version: 6
Anonymous UUID: 64C40A04-D29D-467F-A0F3-419EFF63534B

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000000347ffff8
Crashed Thread: 0

Thread 0 Crashed:
0 ...lltalegames.MonkeyIsland101 0x00027dc7 __ZL16block_merge_nextP6pool_tP14block_header_t + 32
1 ...lltalegames.MonkeyIsland101 0x00027e60 tlsf_free + 101
2 ...lltalegames.MonkeyIsland101 0x001e9a0c LuaFreeFunc + 51
3 ...lltalegames.MonkeyIsland101 0x001e9a67 LuaReallocFunc + 42
4 ...lltalegames.MonkeyIsland101 0x0000c883 luaM_realloc_ + 51
5 ...lltalegames.MonkeyIsland101 0x0000d1c5 luaH_free + 60
6 ...lltalegames.MonkeyIsland101 0x0000c259 sweeplist + 214
7 ...lltalegames.MonkeyIsland101 0x0003a698 luaC_freeall + 34
8 ...lltalegames.MonkeyIsland101 0x00040752 close_state + 36
9 ...lltalegames.MonkeyIsland101 0x001eb5ef ScriptManager::Shutdown() + 1049
10 ...lltalegames.MonkeyIsland101 0x001eb66c ScriptManager::Initialize() + 12
11 ...lltalegames.MonkeyIsland101 0x001f0ffb ScriptManager::SetProjectScript() + 289
12 ...lltalegames.MonkeyIsland101 0x00191eed GameEngine::Initialize(char const*) + 1619
13 ...lltalegames.MonkeyIsland101 0x0019217f GameEngine_Start + 35
14 ...lltalegames.MonkeyIsland101 0x00087be3 -[MyOpenGLView prepareOpenGL] + 144
15 com.apple.AppKit 0x9315e7e1 -[NSOpenGLContext makeCurrentContext] + 214
16 com.apple.AppKit 0x9315e56e -[NSOpenGLContext setView:] + 1386
17 com.apple.AppKit 0x9322979a -[NSOpenGLView lockFocusIfCanDraw] + 198
18 com.apple.AppKit 0x92fa427d -[NSView lockFocus] + 42
19 com.apple.AppKit 0x92fa8617 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 834
20 com.apple.AppKit 0x92fa8a86 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1969
21 com.apple.AppKit 0x92fa8a86 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1969
22 com.apple.AppKit 0x92fa7045 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVis ibleRect:rectIsVisibleRectForView:topView:] + 759
23 com.apple.AppKit 0x92fa6987 -[NSThemeFrame _recursiveDisplayRectIfNeededIgnoringOpacity:isVis ibleRect:rectIsVisibleRectForView:topView:] + 306
24 com.apple.AppKit 0x92fa34ab -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVi sibleRectForView:] + 3090
25 com.apple.AppKit 0x92ee3e7b -[NSView displayIfNeeded] + 933
26 com.apple.AppKit 0x92ee3a29 -[NSWindow displayIfNeeded] + 189
27 com.apple.AppKit 0x92f9f603 -[NSWindow _reallyDoOrderWindow:relativeTo:findKey:forCounter :force:isModal:] + 1354
28 com.apple.AppKit 0x92f9f05c -[NSWindow orderWindow:relativeTo:] + 105
29 com.apple.AppKit 0x92fd10e5 -[NSWindow orderFront:] + 50
30 com.apple.AppKit 0x92eb1ea7 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1814
31 com.apple.AppKit 0x92ea7fba loadNib + 264
32 com.apple.AppKit 0x92ea791c +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZonewnerBundle:] + 946
33 com.apple.AppKit 0x92ea755f +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 171
34 com.apple.AppKit 0x92ea749d +[NSBundle(NSNibLoading) loadNibNamedwner:] + 391
35 com.apple.AppKit 0x92ea714c NSApplicationMain + 434
36 ...lltalegames.MonkeyIsland101 0x0002a682 start + 54

Thread 1:
0 libSystem.B.dylib 0x94bae46e __semwait_signal + 10
1 libSystem.B.dylib 0x94bd8dcd pthread_cond_wait$UNIX2003 + 73
2 libGLProgrammability.dylib 0x95b39b32 glvmDoWork + 162
3 libSystem.B.dylib 0x94bd8155 _pthread_start + 321
4 libSystem.B.dylib 0x94bd8012 thread_start + 34

Thread 2:
0 libSystem.B.dylib 0x94bf66fa select$DARWIN_EXTSN + 10
1 libSystem.B.dylib 0x94bd8155 _pthread_start + 321
2 libSystem.B.dylib 0x94bd8012 thread_start + 34

Thread 3:
0 libSystem.B.dylib 0x94ba7286 mach_msg_trap + 10
1 libSystem.B.dylib 0x94baea7c mach_msg + 72
2 com.apple.CoreFoundation 0x93894e7e CFRunLoopRunSpecific + 1790
3 com.apple.CoreFoundation 0x93895aa8 CFRunLoopRunInMode + 88
4 com.apple.audio.CoreAudio 0x9374b5f8 HALRunLoop::OwnThread(void*) + 160
5 com.apple.audio.CoreAudio 0x9374b480 CAPThread::Entry(CAPThread*) + 96
6 libSystem.B.dylib 0x94bd8155 _pthread_start + 321
7 libSystem.B.dylib 0x94bd8012 thread_start + 34

Thread 4:
0 libSystem.B.dylib 0x94ba72e6 semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x94bd92af _pthread_cond_wait + 1244
2 libSystem.B.dylib 0x94bdab33 pthread_cond_timedwait_relative_np + 47
3 com.apple.audio.CoreAudio 0x9375abdf CAGuard::WaitFor(unsigned long long) + 213
4 com.apple.audio.CoreAudio 0x9375c79a CAGuard::WaitUntil(unsigned long long) + 70
5 com.apple.audio.CoreAudio 0x9375af3f HP_IOThread::WorkLoop() + 759
6 com.apple.audio.CoreAudio 0x9375ac43 HP_IOThread::ThreadEntry(HP_IOThread*) + 17
7 com.apple.audio.CoreAudio 0x9374b480 CAPThread::Entry(CAPThread*) + 96
8 libSystem.B.dylib 0x94bd8155 _pthread_start + 321
9 libSystem.B.dylib 0x94bd8012 thread_start + 34

Thread 5:
0 libSystem.B.dylib 0x94ba73a6 mach_wait_until + 10
1 libSystem.B.dylib 0x94c1e3ad nanosleep + 314
2 libSystem.B.dylib 0x94c1e26d usleep + 61
3 libfmodex.dylib 0x00b131cf 0xb0e000 + 20943
4 libfmodex.dylib 0x00b9a5d9 FMOD::SystemI::createFile(FMOD::SystemI*, FMOD::File**, bool) + 24653
5 libSystem.B.dylib 0x94bd8155 _pthread_start + 321
6 libSystem.B.dylib 0x94bd8012 thread_start + 34

Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x1a3ffff8 ebx: 0x1a3ffff8 ecx: 0x19f00000 edx: 0x1a3ffff8
edi: 0x1a400000 esi: 0x347ffff4 ebp: 0xbfffe838 esp: 0xbfffe820
ss: 0x0000001f efl: 0x00010202 eip: 0x00027dc7 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x347ffff8

Binary Images:
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[bonnie]

Are you talking about your serial number or a manual unlock code that you received from me through support? Honestly, you shouldn't need the serial number to unlock your games, as long as you use your ttg credentials to log in, system should recognize and unlock the game when you're signed on. Are you getting errors?

[bonnie]

Hi kmcdeav1,
You've experienced a crash. Seems there may be a permissions bug with 10.5.8

Run DiskUtility in Applications/Utilities, Select your disk and click in "Verify Permissions", and let me know if anything was reported. If it was, click on "Repair Permissions" then try the game after the repair completes.

If that doesn't work, we suggest the following:

0) Open \Applications\Utilities\Terminal.app
1) Type the following line in and hit enter:
Code:

chmod -R 755 \Applications\MonkeyIsland101.app

Assuming the file is in the Applications folder. If it's a different location, you can drag-and-drop the file onto the Terminal folder and it will paste the path in.

1a) If it yells at you for permissions, you'll need to use admin privileges and use this line. If this doesn't work, you need to be on an admin account and do this process.

Code:

sudo chmod -R 755 \Applications\MonkeyIsland101.app

2) Repeat this process for each MonkeyIsland episode. You can cheat and hit the UP button once, then edit the 101 to 102 and so on.

Good luck! Let me know how it goes and if that fixes it.

bonnie

[rocketeer0502]

Hi Bonnie, I can't seem to relate to the above problems so I think my problem is unique. I I can't activate and download the game from the link at MacHeist where I recently purchased it. Your site says you can't find the code. Thanks!

[Ribs]

Wow, some people are patient and nice and some are ignorant and just 'YOU SUCK!' instantly. Really shows a glance at society.

[Jdale7]

Hi Bonnie,

I'm having the same trouble as kmcdeav1. I've tried your suggestions and I stil can't get chapter 1 to load! Chapter 2 will load just fine. But I want to start at the beginning! Help!

Thanks!

[bonnie]

rocketeer0502,
Once you click on the link (heist code) from macheist, it redeems the code and creates an order. This is very confusing to say the least, I know. Lots of peeps in your shoes. We're looking into a fix/explanation. But for now, check your pm's for your order and download page.

Jdale7,
Are you getting a crash log like kmcdeav1? This is a long shot but one of our mac peeps got it to work by doing the following:

-start mac in safe mode by holding down the left shift key during boot
-launch monkey and yes, it will crash again
-start mac again without safe mode and the game should run.

If that works, great, let us know. If not, if you haven't already, send a ticket into support and I will forward it to one of our mac testers for further help.

Cheers,
bonnie

[joeldee]

It doesn't seem like anyone here has tried Bonnie's earlier suggestion. It would be great to see if what she outlines actually works -- or doesn't. Thanks all!